Sheela AJ

SHEELA ANTHWAL JAKHMOLA Email:- Cell: - Objective To develop a sound career and accordingly enhance skills with respect to latest technological developments and industry requirements. Sabbatical (Nov 2012 to Till date) I chose to be a stay-at-home parent until my first children was in playschool. Now that she has reached that milestone, I'm ready to re-enter the workforce to resume my professional and career goals. In this span, I completed my Masters in Industrial Psychology from IGNOU and did few freelance assignments of recruiting Indian workforce for a Canadian company. Experience Summary Total experience of 10 years in Client Servicing, Operations and HR. Worked as a Team Leader with WNS Global Service Pvt Ltd (FedEx Team), Operations Manager with CMS Securitas Pvt Ltd and last held the position of Strategic Account Manager with Writer Safeguard Pvt Ltd. Completed Masters in Industrial Psychology from IGNOU (69%) and Masters in Business Management from Mumbai University. Key skills are Operations, Customer Service, Key Account Management, Team Management, Reconciliation and Vendor Management. WORK EXPERIENCE Wellness Factors, Canada Role: Talent Acquisition Specialist (Freelance) Duration: Nov 2012 – Dec 2015 About Company: Wellness Factors and MyOutcomes (a web-based psychotherapy feedback tool for behavioural health practitioners) have a combined client base of over 3,000 users across 12 countries. Its health-and-wellness program is a complete interactive employee wellness experience that integrates the efficiency of Internet tools with health-care coaching and work site initiatives to improve employee fitness and reduce health-care costs. Their corporate programs motivate and empower employees and family members to take greater responsibility of their personal health, providing them with wellness tools based on advanced behavioral sciences. Maintains the work structure by updating job requirements and job descriptions for all positions. Setting SMART goals and conducting appraisals according to the given KPI. Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Writer Safeguard Private Limited, Mumbai, India Role: Strategic Account Manager (Mar 2012 – Oct 2012) Role: Key Account Manager (Oct 2010 – Mar 2012) ClientsHandled: ICICI, JPMC, Axis and Aditya Birla Retail Ltd Duration: Oct 2010 – Oct 2012 Project: Retail Cash Management About Company: Writer Corporation has its presence at 55 cities across India and 3 international locations. With a workforce of over 3,000 motivated professionals in India, it is the largest employer in this sector. Currently it has over 2 million sq ft of warehousing space and the largest dedicated document storage facility in Asia. One of the most important processes in any economy is the flow of cash and currency within the system. It takes special capabilities and extremely stringent adherence to quality systems to be able to facilitate the movement of cash between banks, retail outlets and consumers. Writer Safeguard is in the business of making sure that this cycle keeps running smoothly. The services of this division of Writer Corporation can be broadly classified into two categories: * Automated Teller Machines (ATM) replenishment & maintenance services * Cash-in-Transit (CIT) services Responsibilities: Taking complete ownership of the product “Cash Movement” for Banks, Corporate and Retailers. Knowledge of the organization and activity of the clients so that can anticipate their needs with technical solutions that offer an efficient response to them. Taking care of day-to-day operational issues faced internally and externally. Drive monthly review meetings with customers and documents minutes all meetings and discussions with customers where issues are discussed, decisions are made or action items are generated. To have continuous discussion with the clients for the proposal and understanding customers required process. Organising product presentation, proposal, RFP and other documentations. Forecasting and planning work schedules in coordination with client. Market analysis and analysis of competitors’ situation. To maintain records of customer profiles for potential/ existing clients and contacts established. Ensuring monthly invoices are generated and accordingly payments are made as per billing cycle. CMS Infosystems Pvt. Ltd., Navi Mumbai, India Role: Relationship cum Operations Manager (TATA AIG) Duration: Nov 2007 – Apr 2010 Product: Cash in Transit and Cash Collection About Company: CMS Info Systems is a leading IT & outsourced business services provider with extensive reach across India. We offer a wide bouquet of services across the value chain, focusing on Retail Banks, Insurance, Telecom, Retail, PSU and Government segments. We serve over 700 large customers in India. CMS entered the ATM and cash management space in as far back as 1996 and has established itself as the market leader in India. To serve this market segment better, a wholly owned subsidiary, "CMS Securitas Limited" was incorporated in 1999. CMS Securitas has a pan-India presence with offices in 100+ locations, offering solutions for ATM Management, Cash Management, Door Step Banking, Secured Storage & Logistics, Facilities Management. Responsibilities: Heading a team of 100+ executives & officers based across the country. Develop interview techniques, rating scales, and psychological tests used to assess skills, abilities, and interests for the purpose of employee selection, placement, and promotion. Ensuring smooth operation of cash management, transit & banking of cash. Facilitating our Clients with Cashiers (ICICI Prudential, TATA AIG, Reliance Life Insurance) Attending Monthly/Quarterly meets held with Clients. Working on improvisation of the process which is in consensus with our Customers. Preparing analytical reports like Revenue Cost Analysis, Pan India Back-up Analysis, Audit report, Training file, Time-sheet analysis report, Salary report, Performance evaluation report. WNS Global Services, Mumbai, India Role: Team Leader (Aug 2006 – Nov 2007) Role: Process Trainer (Feb 2006 – Jul 2006) Role: Customer Service Associate (Nov 2002 – Jan 2006) Duration: Nov 2002 – Nov 2007 Product: FedEx About Company: WNS is a leading global Business Process Outsourcing (BPO) company. WNS ‘extends the enterprise’ of some of the world’s best brands by providing vertical-led solutions for Travel & Leisure, Banking & Financial services, Insurance, Shipping & Logistics, Utilities, Healthcare, Manufacturing, Telecommunications, and Retail & Consumer Packaged Goods industries. WNS also has a strong horizontal focus with its Finance & Accounting, Contact Center and Research & Analytics solutions. Responsibilities: Handling the team of 70+ FTEs. Interacting with overseas & domestic clients as & when required for the operational purpose. Study a new process, design and document SOPs, checklists, and then execute the pilot process till stabilization. Preparing internal monthly files like FedEx ISSC Report, roster, volume analysis, training and staff leave file. Education Qualifications Master of Arts (M.A.) with concentration in Industrial and Organizational Psychology from IGNOU in 2015. Master of Commerce (M.com) with concentration in Business Management from Mumbai University in 2007. Achievements and Awards CMS Securitas Ltd honoured for being an outstanding performer. WNS Global Services awarded with LIVE-WIRE award for being best performer & exceptionally contributing to the team. Personal Details Name Sheela Anthwal Jakhmola Correspondence Address Punit Tower II, B-307, Sector-11,CBD Belapur, Navi Mumbai–400 614 Date of Birth- Marital Status Married Hobbies & Interests Listening to Music, Traveling, Reading, Animal Welfare