Sheda Nepomuceno

Sheda Nepomuceno VIRTUAL ASSISTANT BOOKKEEPER CUSTOMER SERVICE EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative, bookkeeping, real estate, appointment setter, and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE Bookkeeping tasks. E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- shedanepomuceno Address: Garcia Heights Bacaca Road, Davao City, Philippines 8000 SCHOOLS ATTENDED NOTRE DAME OF DADIANGAS UNIVERSITY BSBA-Management Accounting- Knowledge in Operations, Accounting, and Financial functions like financial reporting, cost accounting, budgeting, and financial analysis. Studied Managerial position and Marketing principles and strategies, Responsible for business structures, business organizations and governance structures. WORK EXPERIENCED SALES EXECUTIVE / REAL STATE AGENT Property Providers and Marketing Corporation- Market real property to possible buyers Assisting buyers in marketing and purchasing property for the right price under the best terms. Promote sales through advertisement, open houses, and listing properties. Maintain and update listings of available properties. Set up meetings with potential buyers. Negotiate close deals and handle complaints and concerns. Maintain customer relations to ensure property satisfaction WORK EXPERIENCED RECEPTIONIST / OFFICE STAFF KP Manpower Kingdom Gourmet - Bahrain July 2019- November 2020 Receptionist WORK EXPERIENCED SENIOR FRONYLINE ASSOCIATE / SUPERVISOR Western Union Money Transfer Petnet Inc- /- Created restaurant procedures for manuals and training. Created restaurant procedures for manuals and training. Resolved guest concerns and complaints to maintain a positive atmosphere. Responsible for supporting the quarterly statement of profit and loss. Maintained contact with kitchen staff, management, serving staff, and customers' concerns were addressed. Making end-of-the-day reports in Oracle. Operate daily cash basis. Receiving the working cash for the day and counting it before the shift begins. Serves customers by completing account transactions. Supervised branches for day-to-day transactions and monitoring team performances. Reporting to the Regional Head for the branch transactions and bank reconciliations. Monitoring daily and weekend cash advances for South Mindanao branches. Handling Customer complaints. Assisting branch withdrawals for daily replenishment. Responsible for Inter-branch transactions monitoring. Branches spot audit and monitor daily cash.. Identify customer needs to achieve satisfaction. Office Staff - Bookkeeper Managing the filling system. Reconciles processed work by verifying entries and comparing system reports to balances. Performs transactions related to accounts payable and accounts receivables. Encoding restaurant’s menu ingredients and invoices to IDS. CUSTOMER SERVICE REPRESENTATIVE Teleperformance SM Aura, Taguig City Jan 2019-July 2019 Receiving calls Inbound and processing payments and orders. Document all information according to standard operating procedures. Enter new information with the client information into the system. Process orders, forms, and applications Handled complex problems and worked with the client to ensure all discrepancies were resolve quickly. Ensure customer satisfaction and provide professional customer support. Providing outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Research required information using available resources. Handled monthly meeting to ensure the transactions were intact and prepared for monthly audit. BOOKKEEPER - ACCOUNTS PAYABLE AND ACCOUNTS RECEIVABLE GS Jodi Cargo Forwarder Accounts Payable 2016/2017 ▪ Process vendor invoices and ensure that they are accurately coded, approved, and entered into the accounting system. Reconcile vendor statements and resolve any discrepancies or issues with outstanding invoices. Prepare and process payments to vendors, including checks, electronic transfers, and payments Maintain accurate and up-to-date records of accounts payable transactions and vendor information. Communicate with vendors to address payment inquiries and resolve any payment issues. Monitor and manage cash flow to ensure that payments are made promptly while maximizing available funds. Accounts Receivable Generate and send customer invoices and statements, ensuring accuracy and timelessness. Monitor and follow up on outstanding customer balances, including sending payment reminders and making collection calls. Reconcile customer accounts and resolve any billing discrepancies or disputes. Process customer payments, including checks and electronic transfers, and accurately apply them to the appropriate customer accounts. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ VIRTUAL ASSISTANT & BOOKKEEPING CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. BOOKKEEPING: Adept at managing financial records with precision and accuracy. Experienced in recording transactions, reconciling accounts, and generating financial reports. APPOINTMENT SETTER: Skilled in effectively communicating with clients or prospects to understand their needs and preferences, and then coordinating schedules accordingly. Proficient in utilizing various communication channels, including phone calls, emails, and messaging platforms, to secure appointments and maintain a steady flow of meetings. TRAINING CERTIFICATES