Sheba Keziah Sandra

RESUME SUMMARY AND OBJECTIVE Intend to build a career in a well-known business enterprise to enhance my quality, skills, knowledge and technique for the betterment of the enterprise. EXPERIENCE - G6-301, Unnathi Greens Hsg, Kasavardavli, Thane. Maharashtra, India  Accenture Solutions Pvt. Ltd. (July 2019 – March 2020)  Worked with Verizon.  Worked as a SME, guiding a team of professionals with domain knowledge and project information.  Handling customer queries through live chat software, troubleshooting, and efficiently multi-tasking to improve productivity. PROFESSIONAL EXPERIENCE Concentrix Services India Pvt. Ltd. (July 2018 – July 2019)  Sr. Analyst.  Worked in Lease Accelerator.  Involved in the preparation of the test data for the QA team.  Perform functional testing and reports, comparison results (LE, QA, MA, Payables Report, and Trial Balance.  Team player work in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of quality standards in projects.  Collaborated deliverables with QA testing teams, business users (gathering user’s requirements to develop necessary test plan, test cases & test scripts etc).  Worked closely with IT department and external consultants to develop and support financial reporting and analysis requirements. Concentrix Daksh Services India Pvt. Ltd. (2016 – 2018)  Sr. Practitioner.  Worked with Sprint.  Strategic relationship and partnership building skills – read attentively, solve problems creatively and use tact and diplomacy to achieve win – win outcome.  Performed POS terminal support and troubleshooting via email and live chat.  Locate resources for problem resolution and design best option solution.  Resolved an average of 270 chat enquiries in any given week and consistently met performance benchmark in all areas. Excellent communication Strong rapport with personnel, customers Associates on knowledge, professionalism, and integrity Focused and solution-oriented Time Management EDUCATION Post Graduate Diploma in Financial Management YMCA, New Delhi 2014 Bachelors of Commerce Delhi University, New Delhi 2009 - 2012 Learnt and practiced guitar from Y school of music, New Delhi. Regular Guitar player in a Church. Organizing Christmas cultural programme in orphanages, schools, institutes. Worked with Goibibo.com in 2015  Sr. Executive  Provide basic technical support for clients on a wide range of company services and resolving issues.  An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Worked with Techmantra for 3 years (2012 – 2015)  Business Development Associate  Promoting company's products and services.  Reporting and forwarding unresolved queries to specialists.  Assisted in email marketing campaigns, coordinated and fulfillment marketing data