Sheamus Byrne
m: - |-| LinkedIn
Sales & IT Professional
Career Profile
Dynamic and results-oriented sales professional with a proven track record of driving revenue growth and exceeding targets.
Possess solid experience in prospecting, client relationship management, and negotiation. Adept at identifying opportunities
and delivering tailored solutions to meet customer needs. Hold previous experience as a systems administrator configuring
various sales software and programs, including CRM systems, enhancing the ability to leverage technology for sales
optimization. Recognized for exceptional interpersonal, communication and organizational skills and ability to build strong
rapport. Thrive in fast-paced environments and excel at collaborating with cross-functional teams. Eager to leverage sales
expertise and passion for delivering value to contribute to a dynamic sales team.
Core Competencies
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Effective Communication
Client Relationship Management
Sales Management
CRM Software
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Negotiation Skills
Stakeholder Engagement
Prospecting and Lead Generation
Problem Solving
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Product and Service Knowledge
Data Analysis
Technical Acumen
Client Focused
Professional Experience
MULTIPLI, REMOTE, SEPTEMBER 2022 TO PRESENT
SYSTEMS ADMINISTRATION & BUSINESS DEVELOPMENT MANAGER
● Facilitate B2B financial transaction sales to serve 22,000 end customers across 9 countries, generating an impressive
$750 million in total financing.
● Orchestrate managing a high-volume marketing email system, facilitating the weekly distribution of thousands of
emails.
● Cultivate strong relationships with clients, understanding their needs and acting as the primary point of contact for any
inquiries or issues.
● Identify opportunities to upsell additional products or services to existing clients and promote cross-selling initiatives
to increase revenue.
● Leveraged LinkedIn Sales Manager and engagement automation tools to generate leads.
● Manage administration for Zoho CRM, overseeing modules such as People and Desk.
● Analyze sales data, forecasting future revenue opportunities, and prepare regular reports on account performance for
management.
● Keep abreast of market trends, industry developments, and competitor activities to identify new opportunities or
challenges within client accounts.
● Oversee and optimize system operations for the sales team, ensuring seamless functionality.
KEY ACHIEVEMENTS
● Orchestrated and optimized a cold email outreach system utilizing Instantly.AI and Apollo, reaching a daily outreach of
up to 7000 contacts with an impressive average open rate of 22% and reply rate of 3%.
● Configured and maintained Zoho One for the entire organization’s operations.
Sheamus Byrne
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KOR SYSTEMS, Gainesville, GA, JANUARY 2021 TO DECEMBER 2021
SYSTEMS ENGINEER
● Specialized in designing, installing and supporting network infrastructure for luxury hotels.
● Programmed and supported network equipment to maintain smooth operations.
● Installed and provided ongoing support for phone systems to ensure effective communication.
● Installed and supported security cameras to enhance safety and surveillance measures.
● Traveled to new buildings to oversee hotel training and systems handovers.
● Provided ongoing support for the hotel's IT operations, ensuring optimal functionality and performance in supported
systems.
MAKEREADY, Dallas, TX, OCTOBER 2017 TO AUGUST 2019
SYSTEMS ADMINISTRATOR
● Opened and managed all IT systems for 6 hotels across the US, ensuring optimal performance, reliability and prompt
support.
● Managed multiple technology vendors across multiple simultaneous property openings.
● Installed and managed Property Management Systems, including Galaxy Lightspeed, Opera, and Opera Cloud,
ensuring seamless integration.
● Implemented and maintained key lock systems such as Saflok and Ving for enhanced security measures.
● Installed and supported Point-of-Sales Systems, including Aloha, Agilysys Infogensis, and Silverware, optimizing sales
processes.
● Managed SonicWALL and HP Switch systems to ensure network security and efficiency.
● Installed and maintained Sonifi TV satellite TV systems, enhancing guest experience and entertainment options.
● Implemented Contrl4 room automation systems to streamline operations and enhance guest satisfaction.
● Managed Windows Hyper V and ESXI VMWare systems to optimize virtualized environments.
● Installed and configured security camera systems to enhance surveillance and safety measures.
● Conducted Chip & Pin PCI Audits to ensure compliance with security standards and regulations.
● Provided support for MITEL PBX Phone Systems to facilitate communication within the hotels.
● Managed Payment Gateway and EMV Chip & Pin devices to ensure secure payment processing.
● Provided end-user support for hotel employees.
PROTOTYPE IT, Flowermound, TX, SEPTEMBER 2015 AUGUST 2017 & AUGUST 2019 TO JUNE 2020
CUSTOMER SERVICE ENGINEER
● Conducted thorough physical hardware repair and maintenance operations, ensuring seamless functionality and
reliability of client systems.
● Provided Dell warranty support for hardware issues and delivered tier 1 remote technical support to address software
and hardware issues.
● Orchestrated seamless integration of Office 365 applications and resolved associated technical issues, ensuring
uninterrupted workflow for clients.
● Leveraged SolarWinds Enable RMM Tool to streamline remote monitoring and management of IT systems, enhancing
operational efficiency and minimizing client downtime.
● Configured and maintained Citrix Remote Desktop environments, optimizing remote access for enhanced productivity
and connectivity.
● Functioned as a proficient On-Site Services Technician, ensuring flawless installations and upkeep of IT infrastructure.
● Spearheaded out-of-state travel operations for hotel systems transitions, guaranteeing smooth and uninterrupted
operations.
● Offered remote support for hotel IT systems, specializing in troubleshooting POS systems to sustain operational
efficiency.
● Managed user accounts and permissions in Active Directory, ensuring secure access and data integrity.
● Implemented and upheld Windows Group Policy and File Share configurations, fostering efficient resource
management and security.
● Directed administration of Windows desktop user accounts and settings, facilitating personalized user experiences and
system stability.
Sheamus Byrne
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Education and Credentials
BACHELOR OF SCIENCE (B.S.) IN MARITIME TRANSPORTATION, 2015; Texas A&M Maritime Academy, Galveston, TX
GENERAL STUDIES, 2012; Blinn Community College, Bryan, TX
Additional Information
Technical Proficiencies: Zoho CRM, Zoho Marketing, Zoho Analytics, Zoho Sign, Salesforce, Hubspot CRM, Microsoft Dynamics
365, Mailchimp, HubSpot Marketing Hub, Outreach, Microsoft Office Suite, Microsoft Power BI, Google Analytics, Google
Workspace, Slack, Zoom, Microsoft Teams, Discord, DocuSign, Adobe Sign, LinkedIn Sales Navigator, ZoomInfo, Hunter.io,
Apollo.io, Instantly.io, Captain Data, Hootsuite, Tweetdeck
Languages: English, Spanish (proficient)
Interests: Travel, culture, sports, food, Cryptocurrencies & WEB3
