SHAZY JANE HERNANDEZ
TRAINER & ASSESSOR | TRAINING MANAGER
CONTACT DETAILS
--Bacoor City, Cavite
Philippines 4102
WORK EXPERIENCE
PROFESSIONAL
SKILLS
Team Management
Interpersonal Skills
Teamwork
Training and Assessment
Individual Support Skills
Manual Handling
Time-Management Skills
Administrative Support Skills
Highly-organized
Empathy and Compassion
Documentation and RecordKeeping
Cultural Sensitivity
WELL-VERSED
TOOLS:
Google Workspace (Gmail,
Google Drive, Google Calendar,
etc)
Microsoft Office (Word, Excel,
Powerpoint)
Canva
Asana
Hubstaff
Basecamp
Communication (Skype, Zoom,
Voxer, WhatsApp, etc)
REFERENCE:
Alice Wang | Apex Training
Institute
General Manager-
Meenu Handa | Anglicare
Registered Nurse-
TRAINING MANAGER- FULL TIME [HOME-BASED]
Apex Training Institute | Queensland, Australia | January 2023 - October 2023
Be the main contact person for all trainers and assessors in regards to class or
workshop schedule, changes and also work with the support team to notify
students when the change happens
Overseeing and ensuring ongoing compliance with the assessment system, and
ensuring all assessment tools, including RPL, comply with the assessment
requirements of the training product being delivered.
Collaborate with Management and relevant stakeholders to put together a
schedule and budget for review of all training and assessment strategies, course
structures, delivery plans, session plans and timetables and ensure these
schedules are followed at all times
When classes need to be cancelled or rescheduled, collaborating with relevant
stakeholders to minimise damage and inconvenience to students and Apex.
Take part in research, creation and implementation of standard operating
procedures, generation of departmental reports and implementation of
departmental monitoring mechanisms.
TRAINER AND ASSESSOR- FULL TIME [HOME-BASED]
Apex Training Institute | Queensland, Australia | Sep 2020- Jan 2023
To deliver training and support to students completing the nationally recognized
(CHC33015) Certificate III in lndividual Support - online and via other avenues such
as zoom and email.
Facilitate student learning and accommodate different learning
styles.
Provide constructive feedback on student’s assessments.
Engage students in a compelling manner while delivering training.
Validate and moderate training and assessment resources.
Conduct evaluations and assess, mark and record outcomes online
and via correspondence.
Provide constructive feedback on student’s assessments.
Put strategies in place with management and other staff to improve the quality of
training and assessment at Apex.
Meet training and assessment KPIs set by management and government agencies.
Use of Basecamp, Hubstaff, Google Docs, etc.
PERSONAL CARE WORKER | CARER
Anglicare Castle Hill, Australia| June- October 2019
Assisting residents to do their activities of daily living such as attending to their
personal care like showering, grooming, dressing and hygiene.
Assist with serving of meals as required
Undertaking and participating in relevant education and training for professional
development
Ensure the residents rights to dignity, privacy and confidentiality are strictly
maintained at all times
Follow Occupational Health and Safety to minimise the risk of workplace injury
Documentation such as progress notes, personal care charts.
Working as a team, reporting directly to the Registered Nurse or Care Supervisor
Ensure maintenance of clean linen including making of beds and changing bed
linen for residents.
Ensure equipment is maintained and used in a safe manner in line with
manufacturer' s instructions and organisational guidelines, and report any
malfunction, disrepair, wear and tear or breakdown as appropriate as per policy and
procedures.
Observe, report and document any changes in resident's care needs and behaviours
and take appropriate action as required.
Assisting residents with recreational activities
WORK EXPERIENCE
ASSISTANT IN NURSING | PERSONAL CARE WORKER
Heritage Care Botany, Australia | Apr 2018 - June 2019
Assisting residents to do their activities of daily living such as attending to their
personal care like showering, grooming, dressing and hygiene.
Assist with serving of meals as required
Undertaking and participating in relevant education and training for professional
development
Ensure the residents rights to dignity, privacy and confidentiality are strictly
maintained at all times
Follow Occupational Health and Safety to minimise the risk of workplace injury
Documentation such as progress notes, personal care charts.
Working as a team, reporting directly to the Registered Nurse or Care Supervisor
Ensure maintenance of clean linen including making of beds and changing bed
linen for residents.
Ensure equipment is maintained and used in a safe manner in line with
manufacturer' s instructions and organisational guidelines, and report any
malfunction, disrepair, wear and tear or breakdown as appropriate as per policy and
procedures.
Observe, report and document any changes in resident's care needs and behaviours
and take appropriate action as required.
Assisting residents with recreational activities
BAKERY FOOD PACKER
Freshness Fine Foods, Marrickville, NSW | Oct 2017- May 2018
Duties include packaging of cookies, muffins, bread.
Following health and safety protocol in handling food
General cleaning such as sweeping the floor and wiping the table.
Other tasks given by the manager.
HR/ ADMINISTRATIVE ASSISTANT
Watsons Personal Care, Inc. Philippines | February 2015- June 2016
·Worked under Recruitment Department
·Screening and interviewing applicants, recruiting qualified applicants
Scanning and reviewing resumes through online job website such as jobstreet and
linkedin
·Attending job fairs across Metro Manila and other provinces
·Documentation and paper works such processing201 Files of employees
QUALIFICATION DETAILS
Inspire Education | Brisbane, Australia
Oct 2020- June 2021
TAE40116 Certificate IV in Training and Assessment
4Life College | Sydney, Australia
May 2017-April 2018
CHC33015 Certificate III in Individual Support
CHC43015 Certificate IV in Ageing Support
Adamson University | Manila, Philippines
June 2010- March 2014
Bachelor of Science in Psychology
OTHER RELEVANT TRAININGS, CERTIFICATES, PROFESSIONAL
DEVELOPMENT
Topic: Cultural Inclusiveness
TAFE Queensland | Online
20 April 2023
Topic: NDIS Workforce Fundamentals
TAFE Queensland | Online
20 April 2023
Topic: Effective Leadership and Skills Strategies
Alison Online Courses
18 February 2022
Topic: Care Worker Support Services Training: Preventing the Spread of
Infection
Alison Online Courses
25 August 2021
Topic: Back Care & Manual Handling Theory
Alison Online Courses
21 August 2021
Topic: Skills in Aged and Community Dementia Care
Dementia Training Australia
20 August 2021
Topic: Client Care and Hygiene
Alison Online Courses
20 August 2021
Topic: Understanding Abuse - Zero Tolerance
National Disability Services - Online
18 August 2021
Topic: Understanding Dementia
Dementia Learning Online
18 August 2021
Topic: Manual Handling & Infection Control Training
Heritage Care | Sydney, Australia
January 2019
Topic: CARE Workshop Series
Sally Pink Pty Ltd | Sydney, Australia
4 October 2018
Topic: Palliative Care & Rapid Deterioration Workshop
Sally Pink Pty Ltd | Sydney, Australia
4 September 2018
Topic: Bullying in the Workplace Workshop
Sally Pink Pty Ltd | Sydney, Australia
14 August 2018
Topic: Care Planning & Delivery Workshop
Sally Pink Pty Ltd | Sydney, Australia
14 August 2018
Topic: Behaviour Management Workshop
Sally Pink Pty Ltd | Sydney, Australia
10 July 2018