Shaynne

I have been in a BPO industry for almost 15 years now. My recent job position is as an Operations director wherein my responsibilities would involve overseeing the day-to-day functioning of the center. This includes managing staff, optimizing processes for efficiency, ensuring quality service delivery, and implementing strategies to meet performance targets. My experience would encompass leadership in a dynamic and fast-paced environment, strategic planning, problem-solving, and continuous improvement initiatives to drive operational excellence.