Shayne Premaylon

SHAYNE VIRTUAL ASSISTANT-- ABOUT ME I am a goal-oriented and success-driven professional with a diverse background in virtual assistance, lead generation, and customer operations. My experience spans across various sectors, including real estate, insurance, and telemarketing, where I have excelled in managing complex CRM databases, coordinating property transactions, and conducting high-volume cold outreach. I specialize in streamlining back-office support through meticulous data entry, document organization, and the strategic use of AI tools to enhance productivity. With a strong foundation in both customer relationship management and administrative task prioritization, I am committed to delivering accurate results and exceptional client service in dynamic, remote, or on-site environments. WORK EXPERIENCE: CONCENTRIX CUSTOMER SUPPORT SPECIALIST I delivered high-quality customer support through handling calls as well as email and chat platforms, resolving inquiries, updating account information, and documenting interactions within CRM systems. I managed escalations with professionalism, ensured timely follow-ups, and consistently met performance metrics. This role strengthened my ability to multitask, communicate effectively both verbally and written, and maintain customer satisfaction in a fast-paced, high-demand environment. CONNECTOS BACK-OFFICE SUPPORT ASSOCIATE I played a key role in maintaining the integrity and accuracy of customer data by managing records, updating client information, and ensuring proper documentation across internal systems. I efficiently processed customer requests, handled account updates, and coordinated with cross-functional teams to resolve concerns in a timely manner. My role required a high level of attention to detail, organization, and accountability to ensure seamless back-office operations. WORLDCLASSLY REAL ESTATE ISA/VA I supported real estate operations by managing CRM databases, tracking leads, and conducting cold outreach to generate and qualify prospects. I coordinated transactions by preparing contracts, scheduling property viewings, and ensuring all deadlines were met. Additionally, I contributed to marketing initiatives, handled email communications, and maintained accurate property records, helping streamline processes and improve overall team productivity. SOURCEFIT DATA ENTRY AND LEAD MANAGEMENT ASSISTANT I updated customer information in databases and CRM systems, organized records, monitored follow‑ups, and generated reports for management. I supported sales teams by tracking lead progress, ensuring data accuracy, and maintaining structured documentation. This role sharpened my skills in data management and reinforced my ability to support business operations with precision. WNS - INSURANCE AGENT I handled auto, home, property, and life insurance accounts. I processed monthly payments, managed claims, reviewed policies, and assisted clients with quotes and enrollments. I also conducted outbound calls to follow up on renewals, explained policy details to clients, and ensured compliance with company standards. My responsibilities required accuracy, clear communication, and strong customer service skills to build trust and maintain long‑term client relationships. OUTSOURCED VIRTUAL ASSISTANT / ADMINISTRATIVE SUPPORT I provided administrative support by managing email correspondence using templates and AI tools, scheduling appointments, updating databases, and organizing digital documents. I prepared reports, coordinated with remote teams, and supported daily operations by ensuring tasks were completed on time. I also assisted with project management tools such as Trello and ClickUp, helping teams stay organized and aligned. This role enhanced my time management, organizational skills, and ability to deliver reliable support in dynamic environments. THE LEAD BUG LEAD GENERATION - APPOINTMENT SETTER I served as a dedicated Appointment Setter and Lead Generation Specialist, driving growth through strategic prospect outreach and high-volume cold calling. I was responsible for identifying and qualifying high-potential leads, ensuring they met specific criteria before advancing them through the sales funnel. By leveraging CRM tools and effective communication techniques, I successfully managed initial engagements and bridged the gap between prospecting and conversion by booking qualified appointments for the sales team. My performance focused on maintaining a consistent pipeline of opportunities while delivering professional and persuasive representations of the company’s services. OMNYRA - COLD CALLER I handled auto, home, property, and life insurance accounts. I processed monthly payments, managed claims, reviewed policies, and assisted clients with quotes and enrollments. I also conducted outbound calls to follow up on renewals, explained policy details to clients, and ensured compliance with company standards. My responsibilities required accuracy, clear communication, and strong customer service skills to build trust and maintain long‑term client relationships. EDUCATIONAL BACKGROUND STI COLLEGE GENERAL SANTOS (BACHELOR OF SCIENCE IN TOURISM MANAGEMENT) SKILLS APPOINTMENT SETTING CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PROFICIENCY FINANCIAL ACCOUNT HANDLING INSURANCE ACCOUNT MANAGEMENT SALES AND TELEMARKETING DATA ENTRY ADMINISTRATIVE TASK MANAGEMENT TIME MANAGEMENT AND PRIORITIZATION PROBLEM-SOLVING ABILITIES COMMUNICATION SKILLS (WRITTEN AND VERBAL) COLD CALLING AND LEAD GENERATION VIRTUAL ASSISTANCE COMPETENCY CALENDAR MANAGEMENT PAYMENT PROCESSING MANAGING EMAILS HANDLING INBOUND AND OUTBOUND COMMUNICATIONS ORGANIZING AND MAINTAINING DOCUMENTS SOFTWARE/TOOLS HUBSPOT SALESFORCE ZOHO CRM ZENDESK GO HIGH LEVEL CUSTOMER WORKBENCH APOLLO.IO YELP ODOO HUNTER DATA SCRAPERS RINGCENTRAL 8X8 DIALER DIALPAD POWER DIALERS CALL TRACKING SOFTWARE ARTIFICIAL INTELLIGENCE TOOLS (GEMINI, CHATGPT, DOLA, CLAUDE.AI, NOTION, GRAMMARLY, QUILLBOT, SCRIBE, ZAPIER, MICROSOFT COPILOT) SLACK ZOOM CALENDLY GOOGLE WORKSPACE (GMAIL, GOOGLE CALENDAR, GOOGLE DRIVE) MICROSOFT 365 (OUTLOOK, TEAMS, ONEDRIVE) MICROSOFT EXCEL GOOGLE SHEETS QUICKBOOKS SHAREPOINT CLAIMCENTER (GUIDEWIRE) ACI PAYMENTS INC MAILCHIMP DOCUSIGN CANVA ASANA TRELLO CLICKUP MONDAY.COM