Shayne Pollard

Contact- (Home)- www.linkedin.com/in/shaynepollard-218a8513b (LinkedIn) Top Skills Cloud Computing People Management UX Design Shayne Pollard IT Contractor Colorado Springs, Colorado Summary 2019 Sumna Cum Laude Graduate (3.7 GPA) with a record of academic and extracurricular success. Extensive leadership experience, particularly within a higher education / mentor setting. Adept at working across departments, with faculty, administrators, and 3rd party clients. Experience Junior Achievement USA Information Technology Contractor August 2019 - October 2019 (3 months) Colorado Springs, Colorado Area •Develop, foster, and maintain effective work relationships with partnering teams to deliver key business metrics. •Execute, manage, and lead current Office 365 migration with the entire Business Improvement team. •Troubleshoot and customize Office 365 applications including Outlook, Word, Excel, One Note, Skype, Teams, Yammer, Powerpoint, and Microsoft Access. •Assist 1400+ area clients with configurations, group policy changes, and overall account provisioning within Microsoft, BlackBaudCRM, CrossKnowledge, and customized internal platforms to deliver essential learning materials to students across the USA. •Exchange On-Prem/Office 365/BlackBaudCRM/CrossKnowledge support, maintenance, and administration including provisioning, migrations, delegation, integrations, and hardening. •Install and configure software, hardware and networks. •Manage network servers, simulation servers, and technology tools. •Set up accounts and workstations. •Monitor performance and maintain systems according to requirements. •Troubleshoot issues and outages. •Ensure security through access controls, backups and firewalls. •Upgrade systems with new releases and models. Page 1 of 3 •Develop expertise to train staff on new technologies. •Building an internal wiki with technical documentation, manuals and IT policies. •Manage/Maintain internal VPN Upwork Project Manager/Comm Specialist May 2017 - January 2019 (1 year 9 months) Global In search of the world's best, architects and engineers who are pursuing projects that will, or have achieved Living Building, Net Zero, or LEED Platinum certification. I support the teams that give life to high-performance buildings and communities that respect and enrich the earth; And I will help facilitate and accelerate the shift towards environmentally responsive design by working with teams to make sustainable designs affordable. Lowe's Companies, Inc. Assistant Manager March 2014 - September 2015 (1 year 7 months) Pearland, TX • Prepared cash office daily for store operations through balancing. • Created schedules for over 200 employees, weekly. • Assumed role of Store Manager when they were not present. • Upheld safety standards of the corporation under the title of “Safety Lead”. • Performed troubleshooting and repairs on every piece of technology under the Lowes umbrella, including hardware tools. • Onboarding, training, and coaching. Stage Stores Ecommerce Content Analyst and Dept Manager January 2009 - February 2014 (5 years 2 months) Houston, Texas Area • Prepared various reports about the market condition. • Created and maintained complex content distribution models. • Consolidated and analyzed inventory creating forecasts and budgets. • Analyzed sales reports and entered information into the house system. Page 2 of 3 Education Intellitec College Associates, Computer Science · (2017 - 2019) Page 3 of 3