SHAYNE BALASABAS-shayne.m
With over 10 years of diverse experience, I am a skilled
Virtual Assistant ready to bring efficiency and dedication
to your team. I am committed to contributing to your
company's success with a results-driven approach and
strong work ethic.
https://www.linkedin.com/in/shayne-b73a8b4a6/
Philippines
REFERENCES
Karen Chung
COO
Wanelo
Email:-Danika Devincenzi
Product Manager
Wanelo
Email:-
SOFTWARE EXPERIENCE
Asana
Trello
Notion
Confluence
Kustomer
Desk
Slack
Canva
Braze
Amplitude
Sendwithus
Sendgrid
Twilio
Branch links
LOOKER
Relic
Firebase
Stripe
Ekata
Sift Science
Heroku: Cloud Application Platform
Shopify
Amazon S3 - Cloud Object Storage - AWS
Facebook
HubSpot
TaxJar
WORK EXPERIENCE
Remote Operations Support Associate and
Virtual Assistant
Wanelo | Mar 2014- August 2023
Copyrights:
Duties entail responding to copyright emails, removing
infringing products, conducting trademark keyword analyses
in Looker for mass product removal, and documenting
copyright/trademark takedown requests from well-known
brands.
Marketing Tasks:
On Facebook, weekly tasks consist of updating ad creatives
and evaluating ad performance. Daily responsibilities include
examining sales trends, essential business metrics, loyalty
credit profitability, user activity patterns, promotional
effectiveness, SMS campaign performance, daily active users
(DAU), purchasers, and new users. Other duties involve
monitoring Sendgrid usage, resolving app-related concerns
in reviews/comments, and projecting promotional credit
expenditures.
Promotional Tasks:
Generating future campaign concepts
Designing promotional visuals using Canva
Scheduling push notifications (PNs) and in-app messages
(IAMs) in Braze
Planning promo announcement emails in Sendwithus
Initiating Twilio SMS promotions
Managing daily cart abandonment promotions
Implementing daily credit programs
Contacting users who haven't reviewed their recently
received items.
Fraud and Dispute Responsibilities:
Perform monthly fraud analysis
Address chargebacks through Stripe
Categorize users using Sift Science
Handle Wanelo gift card disputes
Manage dispute emails in Kustomer
Review suspected fraudulent payments.
Shopify Store Manager Responsibilities:
Managed and supervised 23 Shopify stores fulfilled by Wanelo
Obtain product data from the supplier
Imports product data into Shopify
Edit product titles, inventory, and descriptions
Generate rrder CSV
Send order CSV to the supplier
Verify and process supplier invoices
Add tracking numbers to Shopify
Address complaints, questions, and return requests
Update inventory levels
Science and Research Operation Support
Novi Connect | Sep 2020 - 2022
In the Science & Research Department, I collaborate with the Chemical Lead to convert PDFs to
spreadsheets and upload them. Tasks include organizing, reviewing, validating, updating, inputting,
scanning, filing, and maintaining data accurately while ensuring data security protocols are followed.
Science and Research Operation Support
FREEUP| Mar 2019 - Nov 2019
Providing administrative support and e-commerce product sourcing for Shopify.
EDUCATION
Bachelor of Business
Administration
Mindanao State University | 2007
