SHAYNA FLORES
ADMINISTRATIVE ASSISTANT
Annandale, VA 22312 | - | LinkedIn: Shayna Flores | Phone:-
Entry-level Administrative Assistant with four years of experience optimizing productivity, efficiency, service, and quality across numerous environments. Provided Customer and office support services and organized special events. Advised on purchasing operations and maintained client account receivables operations. Maintained confidential documents and invoice data and prepared for company audits.
EDUCATION
DEGREE: Associate, Business Administration | Northern Virginia Community College | Annandale, VA | In Progress
CERTIFICATE: Leadership | George Washington University | Washington, DC | 2014
EXPERIENCE
ADMINISTRATIVE ASSISTANT
Thos. Somerville Co | Chantilly, VA | 2017 - 2019
Key Responsibilities Providing administrative/secretarial support for Branch, Assistant, and Warehouse Managers:
Public-facing: Greet vendors, faculty, staff, customers, and guests
Managed flow of work and customers through the office; optimized processes as needed
Screened calls and inquiries for the entire office building; forwarded them to appropriate parties or associates
Collaborated on maintaining databases: expense tracking and requests
Communicated to associates and visitors regarding company policies or procedures
Maintained inventory
Prepared correspondence and provided overall administrative support for General Manager
ADMINISTRATIVE SUPPORT SPECIALIST
Robert Half Temporary Agency | McLean, VA | 2017 - 2019
Key Responsibilities providing general administrative/clerical support, as well as:
Integrally collaborated to resolve organizational issues, questions, and customer inquiries
Coordinated and followed up on priority orders and delivery appointments
Generated, maintained, and managed analytical reports for Replenishment and Category management teams
Maintained inventory and files
Assessed and routed incoming correspondence
Managed and completed special projects
Retail Team Lead
Goodwill of Greater Washington | Arlington, VA | 2016 - 2017
Key Responsibilities providing exceptional guest service to all customers:
Managed a team of 10
Coordinated and maintained records for General and Assistant Managers
Accountable for safe store box, office keys, Bank deposits, and documentation
Responsible for opening and closing store procedures
Managed returns and voids
Maintain a clean and organized environment
Handled all store inquiries
Performed general clerical and management duties as needed
