Shayna Flores

SHAYNA FLORES ADMINISTRATIVE ASSISTANT Annandale, VA 22312 | - | LinkedIn: Shayna Flores | Phone:- Entry-level Administrative Assistant with four years of experience optimizing productivity, efficiency, service, and quality across numerous environments. Provided Customer and office support services and organized special events. Advised on purchasing operations and maintained client account receivables operations. Maintained confidential documents and invoice data and prepared for company audits. EDUCATION DEGREE: Associate, Business Administration | Northern Virginia Community College | Annandale, VA | In Progress CERTIFICATE: Leadership | George Washington University | Washington, DC | 2014 EXPERIENCE ADMINISTRATIVE ASSISTANT Thos. Somerville Co | Chantilly, VA | 2017 - 2019 Key Responsibilities Providing administrative/secretarial support for Branch, Assistant, and Warehouse Managers: Public-facing: Greet vendors, faculty, staff, customers, and guests Managed flow of work and customers through the office; optimized processes as needed Screened calls and inquiries for the entire office building; forwarded them to appropriate parties or associates Collaborated on maintaining databases: expense tracking and requests Communicated to associates and visitors regarding company policies or procedures Maintained inventory Prepared correspondence and provided overall administrative support for General Manager ADMINISTRATIVE SUPPORT SPECIALIST Robert Half Temporary Agency | McLean, VA | 2017 - 2019 Key Responsibilities providing general administrative/clerical support, as well as: Integrally collaborated to resolve organizational issues, questions, and customer inquiries Coordinated and followed up on priority orders and delivery appointments Generated, maintained, and managed analytical reports for Replenishment and Category management teams Maintained inventory and files Assessed and routed incoming correspondence Managed and completed special projects Retail Team Lead Goodwill of Greater Washington | Arlington, VA | 2016 - 2017 Key Responsibilities providing exceptional guest service to all customers: Managed a team of 10 Coordinated and maintained records for General and Assistant Managers Accountable for safe store box, office keys, Bank deposits, and documentation Responsible for opening and closing store procedures Managed returns and voids Maintain a clean and organized environment Handled all store inquiries Performed general clerical and management duties as needed