Shayeera Estandian Laurente

 Purok 3, Sto. Nino, Lubao, Pampanga ✉-☎ 0907 – 452 – 2917 WORK EXPERIENCE BATAAN TECHNICAL AND EDUCATION TRAINING CENTER (BTETC), INC. (2024) Administrative Aide Managing and organizing office filing systems, both electronic and physical. Handling correspondence, including drafting emails, memos, and letters, as well as sorting and distributing incoming mail. Scheduling and coordinating meetings, appointments, and events. Registrar Organizing and administering student records. Ensuring records are updated with new grades, attendance, finances, etc. Training staff at the registrar's office to use software related to records administration. LUBESTA RECYCLABLE MATERIALS COLLECTION SERVICES -) Secretary Organize documents and files Managing the daily/weekly/monthly agenda and arrange new meetings and appointments Preparing and disseminating correspondence, memos and forms logging or processing bills or expenses W66PH Customer Service Representative (2022 – 2023) Address customer inquiries and concerns promptly and professionally through live chat and calls. Performed sales marketing of products and services. Documenting management – tracking interactions, transactions, inquiries, and complaints in the customer service database or CRM system. ZHANG REALTY Virtual Assistant (2021 – 2022) Performed Real estate outbound calls to prospective clients. Scheduling appointments, meetings, or demonstrations for sales representatives with qualified leads. Responded to emails for potential clients. SKILLS •Customer Service Skills• Social Media • Social Media Skills• Basic Video Editing • Calendar Management and Scheduling • Communication Skills • Canva• Attention to Details • Proficient to Microsoft Office • Time Management Skills • Organizational Skills EDUCATION Tertiary: COLUMBAN COLLEGE, INC. (2019 –2023) Bachelor of Science in Tourism Management Latin Honors: Cum Laude Senior High School: UNIVERSITY OF NUEVA CACERES – BATAAN (2017 – 2019) Humanities and Social Sciences Academic Excellence with High Honors Secondary: SURIGAO DEL NORTE NATIONAL HIGH SCHOOL (2012 – 2017) Academic Excellence with Honors