SHAWN MUDIWA
-|7699 Mutsotsoti Close Budiriro 4 Harare, Zimbabwe |-|
https://www.linkedin.com/in/shawn-mudiwa-8308a5b9
Summary
Results-oriented professional with 5 years of experience in sales and administration, demonstrating a proven track record in driving
revenue growth and exceeding sales targets. Skilled in building and maintaining strong customer relationships, leading to a 15%
increase in customer retention and a 10% rise in upsell opportunities.
Work Experience
PARTRID INVESTEMENTS,
Harare, Zimbabwe
Human Resources Officer
Aug 2023 – Present
•
Supported employee relations, handling conflicts and improving satisfaction rates by 15%.
•
Streamlined the onboarding process, reducing time-to-productivity by 25%.
•
Collaborated with managers to enhance performance management, resulting in a 10% improvement in employee
performance.
•
Collaborated with different departments to streamline policy communication, achieving 95% policy adherence rate.
•
Provided insights on salary histories and statistical reports, leading to a 22% increase in strategic planning.
•
Served as a liaison between HR and other departments, improving inter-departmental communication efficiency by 25%.
•
Maintained HR policies documents, resulting in a 30% increase in policy compliance rate across the company.
•
Streamlined payroll processing procedures using Oddo, resulting in a 20% reduction in processing time and eliminating
manual entry errors by 30%.
•
Administered accurate payroll transactions for 10+ employees, ensuring 100% accuracy in tax calculations such as NSSA,
PAYE ZIMDEF and Aids Levey.
•
Managed sensitive information with complete confidentiality, maintaining 98% satisfaction in employee feedback.
•
Facilitated conflict resolution sessions that decreased departmental disputes by 50% and fostered a collaborative work
environment.
•
Engaged in crisis management for several high-profile labour relations issues, successfully mitigating risk and maintaining
business continuity by 30%.
PARTRID INVESTEMENTS,
Harare, Zimbabwe
Sales and Projects Evaluations Officer
Aug 2023 – Present
•
Supported a key marketing campaign that boosted product sales by 15%
•
Harnessed solution selling tactics to enhance customer service satisfaction by 60%
•
Provided technical support to customers, resolving issues and increasing customer retention rates by 25%
•
Managed a portfolio of high-value accounts, resulting in a 30% increase in revenue and a 20% increase in customer
retention
•
Mastered cold calling techniques, contributing to a 15% rise in annual revenues
•
Managed a portfolio of high-value accounts, resulting in a 30% increase in revenue and a 20% increase in customer
retention rates.
•
Identified and pursued new sales opportunities with potential customers, resulting in a 40% increase in new business and a
15% increase in market share.
•
Utilized Odoo CRM to exceed monthly sales targets by 20%, enhancing overall sales performance
•
Streamlined office operations by implementing new procedures, improving workflow efficiency by 25%.
•
Implemented project management software resulting in improved team collaboration and a reduction in project errors by
20%.
•
Led post-mortem review sessions to extract actionable insights from completed projects, leading to a 10% growth in team
learning.
•
Supported project documentation and maintained records, improving task alignment across teams by 15%.
•
Facilitated communication between stakeholders, ensuring accurate project updates, yielding a 20% improvement in
decision-making time.
•
Monitored campaign progress using dashboards, resulting in timely interventions and a 10% boost in campaign
performance.
AMES ENGINEERING PRIVATE LIMITED,
Harare, Zimbabwe
Internal Sales Representative
Jan 2020 - Jul 2023
•
Developed and maintained relationships with existing customers, resulting in a 15% increase in customer retention and a
10% increase in upsell opportunities.
•
Identified and contacted potential customers, generating new business leads that contributed to a 25% increase in sales
revenue.
•
Negotiated pricing and terms of sale with key clients, resulting in a 10% increase in average deal size and a 20% increase
•
•
•
•
•
•
•
in overall sales revenue.
Prepared and presented sales proposals to potential customers, leading to a 30% increase in proposal acceptance rate and a
25% increase in new business acquisition.
Collaborated with other departments to ensure customer satisfaction, leading to a 10% improvement in customer retention
and a 15% increase in cross-selling opportunities.
Prepared and presented sales reports to management, providing insights and recommendations that led to a 10% increase
in sales productivity and a 5% reduction in sales cycle time.
Harnessed solution selling tactics to enhance customer service satisfaction by 60%
Mastered cold calling techniques, contributing to a 15% rise in annual revenues
Reviewed completed jobs, jobs in progress, and upcoming jobs to optimize purchasing decisions using inventory
management software, improving cost management
Implemented a new digital filing system, reducing document retrieval time by 40% and improving office organization.
AMES ENGINEERING PRIVATE LIMITED,
Harare, Zimbabwe
Assistant Store Clerk
Mar 2018 - Dec 2019
•
Received and transported materials from inspection areas to stock, ensuring timely availability of materials for production
•
Implemented a cycle counting program, reducing inventory discrepancies by 25%
•
Implemented a new order processing system, reducing shipping errors by 20%
•
Managed inventory control and performed regular audits resulting in a 20% reduction in errors.
•
Performed inventory reconciliation on a weekly basis, identifying discrepancies and implementing corrective actions.
•
Managed a team to fulfill orders accurately and efficiently, maintaining a 98% order fulfillment rate.
•
Coordinated daily receiving activities, including unloading trucks and inspecting incoming shipments.
Education
Midlands State University
BSC Human Resource Management Honors Degree
Masvingo Polytechnic College
Diploma in Human Resource Management
Masvingo Polytechnic College
Certificate in Human Resource Management
Skills
Gweru
Sep 2020 - Jun 2023
Masvingo
Apr 2014 - April 2017
Masvingo
Jan 2012 – April 2013
Technical Training and Support
Customer Satisfaction
Basic Accounting
Data Entry
Quality Control Processes
CRM software
Cost Management
Time Management
Inventory Management Software Teamwork
Communication Skills
Problem-Solving
Adaptability
Organizational Skills
Dependability
Compliance Management
Sales territory planning
Lead generation (Advanced)
Sales presentations (Proficient) Product Knowledge
Negotiation Skill
Market Research
Document Management
Budgeting
Onboarding Processes
Payroll Management
Recruiting software
HR policies and
procedures
Adaptability
Learning management systems
HR program/Project
management
Diversity and inclusion initiatives Data analysis
Knowledge of
employment laws
HR metrics
Talent management
Conflict resolution
ATS (Applicant Tracking Systems) Compensation and benefits planning Workforce planning
Analytical thinking
Performance management
Attention to detail
Problem-solving
Payroll Processing
References
Moreblessing Mawedze / Marketing and Sales Senior Officer
Partrid Investments
Tel: -
Em:-Norbert Mangwarira / The Branch Manager
Ames Engineering Private Limited
Tel: -
Em:-Elizabeth Mutasa/ Personal Assistant
Ames Engineering Private Limited
Tel: -
Em:-
