SHAWN DAVIDSON FERNANDEZ
VIDEO EDITOR & SOCIAL MEDIA MANAGER
SUMMARY
Results-driven professional with over 6 years of experience in customer service, operations, and team
coaching, now leveraging over 2 years as a successful freelancer in social media management, video editing,
and graphic design. Skilled in creating engaging content, managing client accounts, and delivering highquality visual assets such as event banners and promotional videos. Adept at handling administrative tasks
as a virtual assistant and known for being a reliable, self-motivated team player who consistently meets or
exceeds client expectations with minimal supervision.
EXPERTISE/SKILLS
Adobe Photoshop/Premiere
Pro
DaVinci Resolve
Video and Photo Editing
Social Media Management
Project Management
Graphic Design
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Social Media Manager | Video Editor | Virtual Assistant
Jan 2023 - Present
Edited photos and videos for social media content, ensuring visual consistency and audience
engagement across platforms.
Monitor and respond to audience interactions, comments, and messages
Create basic graphic designs, animations, motion graphics, text effects and color grading
Schedule appointments and coordinate calendars
Initiate client communications via email for appointment setting and outreach
Utilize ClickUp and similar tools for task and project management
Conduct proactive outreach to businesses
Use Slack and similar tools for team communication and collaboration
Customer Service Representative / Subject Matter Expert
TaskUs (Sept 2020 – Jan 2023) | Convergys/Concentrix (2016 – 2020)
Handled customer support for U.S.-based food delivery services via chat, email, and phone
Managed documentation, email correspondence, and outbound calls to merchants and drivers
Trained and coached new hires; monitored performance metrics using MS Excel
Participated in leadership training and supported daily production operations
EDUCATION
University of the East
Computer Engineering
Information Technology
Year 2012 - 2016
ADDITIONAL INFORMATION
Languages: English, Filipino.
Interests: Fitness, Sports, Travel, Music, Tech, Gaming and Content Creation
