ShaVontae Rainer

ShaVontae Rainer 531 Dogwood Lane​ | ​-​ | s​- Professional Experience Customer service oriented and resourceful professional with a documented history in sales, customer service, and leading associates to produce stellar results in the workplace seeking to bring persistent desire to exceed organizational expectations and comprehensive medical training to a dynamic healthcare organization. ▪ ▪ ▪ ▪ Experienced with Microsoft Word and Office Suite. Effective in managing time, coordinating details, and balancing competing demands. Proficient in completing tasks on time and with high standards of quality. Resourceful, flexible, and adept at acquiring new skills in support of company objectives. Education ULTIMATE MEDICAL ACADEMY 01/2015-11/2015 Medical Administrative Assistant-​College Diploma Comprehensive training included: ▪ ▪ ▪ ▪ Schedule and confirm appointments in assisted living facilities, doctor office, healthcare clinics, hospitals, and organizations that offers medical records services. Prepare patients for examination and treatment. Maintain medical charts and electronic medical record (EMR/EHR) systems. Obtain insurance authorizations for procedure, gather medical histories, and collect payments. COLORADO TECHNICAL UNIVERSITY 05/2016-PRESENT Healthcare Management-Bachelor of Science Comprehensive Training Included: ▪ ▪ ▪ ▪ Apply ethical and legal principles to the management of a healthcare organization. Evaluate uses for various technology applications in the healthcare business. Apply business principles to the management of the healthcare organization. Analyze the various types of reimbursement received for healthcare services and the effect on the financial operations of a healthcare organization. Skills & Abilities ▪ Medical Administrative Assistant ▪ Medical Terminology ▪ Patient Processing ▪ Patient Registration ▪ Medical Billing ▪ Medical Records Management Release of Information HIPAA Compliance Anatomy & Physiology Electronic Health Records Greenway Computer Information Systems Medical Transcription Office Accounting MS Office/MS Word Medical Laws & Ethics Path Physiology for Medical Office Principles of Management ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Professional Experience STAFFING ▪ ▪ CASHIER​ ▪ ▪ ▪ ▪ ▪ SECRETARY​ |​​DCH HOSPITAL, TUSCALOOSA, AL |​​ 09/2016-12/2016 Assist nurses with patients in Women’s Care Unit. File documents and performed miscellaneous duties as needed. | ​PIGGLY WIGGLY, GREENSBORO, AL​ | ​07/2014-08/2015 Processed transactions and provided prompt, courteous customer service. Worked as part of a team and interested with diverse customers and staff members. Followed all policies as they related to customer confidentiality. Ascertained customer needs, built productive customer relationships, and took responsibility for customer service, satisfaction, and loyalty. Performed necessary opening and closing responsibilities to assure efficient operation. CUSTOMER SERVICE REPRESENTATIVE │FRANK’S PHARMACY, GREENSBORO, AL│09/2012-05/2013 ▪ Responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, and record maintenance. ▪ Follow organization and department procedures to complete tasks in a timely manner. ▪ Assists with stocking and inventory tasks. Page 2