Shauneez Fritz

 Shauneez Fritz Aspiring Human Resources Professional | Business Operations Specialist | Employee Performance & Recruitment Enthusiast PERSONAL DETAILS - https://www.linkedin.com/in/shauneez-fritz- -PROFILE A detail-oriented and proactive professional with a proven track record in business operations, customer relationship management, and sales. Adept at managing business portfolios, optimizing processes, and driving customer satisfaction. Skilled in communication, problem-solving, and fostering collaborative relationships. Ready to leverage Human Resources knowledge and business acumen to contribute effectively in a leadership role. CORE COMPETENCIES Human Resource Management Employee Performance Improvement Recruitment & Selection Leadership & Team Management Business Operations & Administration Cross-functional Collaboration Client Relationship Management Analytical & Problem Solving Critical Thinking & Adaptability Microsoft Office Proficiency Business Advisor/Secure chat | FNB South Africa 2017 – Present Spearhead business growth by managing client portfolios and cross-selling investment and credit products. Drive exceptional customer service by addressing client needs and exceeding performance metrics. Strengthen customer relationships and generate new leads, resulting in portfolio expansion and net profit growth. Oversee the tracking of sales, service activities, and missing payments, ensuring compliance with audit requirements. Lead initiatives for improving service efficiency and enhancing governance in accordance with legislative mandates. Key Achievements: Successfully increased active customer account base and maximized cross-selling opportunities. Enhanced operational effectiveness through targeted process improvements in service tracking and client relations. Business Administrator/Team Leader | FNB South Africa 2015 – 2017 Managed daily business operations, monitored employee performance, and liaised with external partners to ensure seamless operations. Conducted financial data analysis, contributed to contract negotiations, and maintained high organizational standards across office management. Led teams, ensuring adherence to timelines, filing, and reporting, while implementing efficient bookkeeping and billing systems. Key Achievements: Streamlined office operations by optimizing document management systems, enhancing productivity across teams. Verification Analyst (Risk & Fraud) | Nedbank 2013 – 2014 Validated and audited customer documents to mitigate risk and prevent fraud. Utilized CAMS, Windeed, and banking platforms to ensure accurate document verification and record management. Key Achievements: Successfully identified and mitigated fraud risks, contributing to the safety and integrity of banking processes. Sales FNB Direct 2012 – 2013 Exceeded sales targets by executing bank sales strategies, including upselling and cross-selling of products and value-added services. Cultivated and maintained strong business relationships with both new and existing customers to drive sales opportunities. Key Achievements: Consistently exceeded individual activity metrics, generating significant new business leads through outbound calling and customer engagement. EDUCATION MANCOSA | Human Resources Management NQF 5 – Completed MANCOSA | BCOM Degree in Human Resources Management NQF 7 – In progress. TECHNICAL PROFICIENCIES Microsoft Office Suite (Word, Excel, PowerPoint) CAMS, Hogan, Plexus, Dynamics, Sigma, Seibel, and SAFPS Document Management Systems (Documentum, Communix) Credit Analysis & Reporting Tools (CAS, Bank Codes, Reversal Center)