Shauna Kay Blackwood Butler

Shauna-Kay Blackwood -|-|Manchester, Jamaica PROFILE SUMMARY Highly organized and dependable professional with extensive experience in customer service, executive aid, and chat support. Demonstrated ability to manage high volumes of customer inquiries while ensuring exceptional service and satisfaction. Proficient in handling administrative tasks, scheduling, and providing executive support to perfect productivity and workflow. Strong multitasking and problem-solving abilities, with a commitment to keeping confidentiality in remote settings. Excellent written and verbal communication skills, focused on delivering impactful results and enhancing client experiences in fast-paced environments. Skilled at streamlining operations to drive efficiency and success. SKILLS HIGHLIGHTS ▪ ▪ ▪ ▪ ▪ Independent Work Team Collaboration Conflict Resolution Stress Management Adaptability Flexibility ▪ ▪ ▪ ▪ ▪ Emotional Intelligence Task Prioritization Detail Orientation Time Management Problem Solving ▪ ▪ ▪ ▪ ▪ Active Listening Clear Communication Critical Thinking Customer Focus Professional Etiquette TECHNICAL SKLLS: Canva & Graphic Design| CRM Software (e.g., Salesforce) | Microsoft Office Suite | Social Media Management CORE COMPETENCIES ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Skilled in creating engaging content for TikTok, YouTube, and Instagram, managing production including scripting, filming, and editing. Proficient in designing graphics and promotional materials using tools like Canva and CapCut, ensuring alignment with brand guidelines. Experienced in using social media analytics to perfect content strategies for greater engagement and reach. Collaborated with brands on product reviews, live streams, and campaigns to drive audience engagement and sales. Capable of managing multiple projects, coordinating schedules, and ensuring prompt delivery of administrative and creative tasks. Strong customer service background, resolving issues and applying retention strategies to reduce churn. Ability in naming customer needs, meeting sales targets, and building loyalty through personalized solutions. Adaptable and quick to learn new systems and processes, consistently resolving issues with a customer-first approach. PROFESSIONAL EXPERIENCE Content Creator and Graphic Designer 2022 – Present ▪ Develop engaging content for TikTok, YouTube, and Instagram, growing a TikTok audience to over 12.6K followers. ▪ Design visually appealing graphics, advertisements, and promotional materials using tools such as Canva and CapCut. ▪ Collaborate with brands to produce product reviews, live streams, and promotional campaigns that boost audience engagement and sales. ▪ Manage full-cycle content production, including scripting, filming, editing, and publishing across multiple platforms. ▪ Ensure all content creation and design projects align with brand guidelines, supporting a consistent brand voice and messaging. Executive Assistant and Graphic Designer| J&H Corps LTD Apr 2024 – Jun 2024 ▪ Managed daily administrative tasks, including scheduling, correspondence, and project coordination. ▪ Designed marketing materials, digital assets, and presentations to support branding and marketing efforts. ▪ Collaborated with internal teams to produce materials for marketing campaigns, internal communications, and client presentations. ▪ Combined administrative support and creative design responsibilities to improve operational efficiency and visual brand consistency. Associate – Account Management | Sutherland Global Services Dec 2017 – Aug 2019 ▪ Provided high-quality customer service for AT&T and DirecTV, handling inquiries, troubleshooting issues, and ensuring satisfaction. ▪ Resolving customer concerns through effective communication and negotiation strategies to significantly reduce churn rates. ▪ Achieved and exceeded sales targets as a Sales Agent by naming customer needs and providing tailored product and service solutions. ▪ Contributed to revenue growth and client retention by supporting a customer-first approach and cross-selling services where proper. ▪ Maintained detailed account records, updated CRM systems, and collaborated with cross-functional teams to drive service improvements. Real Estate Cold Calling| Survey Cold Calling | Data Entry Specialist Remote Positions 2019 – 2022 ▪ Conducted outbound cold calls for real estate and survey campaigns to generate leads and gather client data. ▪ Built report with buyers, sellers, and survey participants by addressing inquiries and objections. ▪ Collected, recorded, and updated customer and lead information into CRM systems, ensuring data accuracy and thorough follow-up tracking. ▪ Supported real estate transactions by qualifying leads, verifying client interest, and documenting property-related information. ▪ Demonstrated adaptability by quickly learning new systems, scripts, and client requirements across various temporary assignments. EDUCATION Mile Gully High School | Graduated with CSEC subjects and High School Diploma 2012 – 2017 CERTIFICATIONS & TRAININGS TEFL Universal | 120-Hour Advanced TEFL/TESOL Certificate 9 Sep – 2024 REFERENCES Available upon request.