Shatin Seyido Owolabi

Shatin seyido Owolabi INTRO Born 27th of June 1986 CAREER OBJECTIVE: - To strategically carry out a maximum and intelligent services with diligence and humility, - making a significant contribution to organizational developments. LANGUAGES PERSONAL PROFILE: An experienced, hardworking and utility person, an enthusiastic person who is well mannered, Yoruba Spoken: Fluent • Written: Fluent English flexible, smart, with strong analytical and interpersonal skills, innovative and can work with little or no supervision. Spoken: Fluent • Written: Fluent WORK EXPERIENCE Content Moderation. Majorel Kenya Limited • Nov 2022 – Present Monitoring, Regulating and Controlling contents online. Coordinator/Business Development/Sales. Entourage Integrated Trust LTD • Jan 2021 – Aug 2022 - (State Coordinator/Sales) Jan 2021 to Aug 2022: * Leading the Sales and Marketing of the company's loan products in different locations of the state. * Assisting the customers to access quick and fast loan to boost their various businesses. * Expanding the company's customer base by on boarding more qualified prospects to rake in more income to the company. * Carrying out a feasibility study on the viability of the subsequent market to be penetrated, and putting into consideration the company's comparative advanctage with that of her competitors so as to win over and dominate the market. * Coordinating and carrying out a mass marketing exercise (Market storm) to create more awarenes and promote the company's brand. * Reaching out and doing a follow up on previously marketed prospects to seal the deals/close the sales. * Supervising, Coordinating and Lecturing staff on the job in line with the company's Standard Operating Manual (SOPM). * Coordinating all Loans disbursements processes. * Ensuring customers satisfaction on the company's various Loan products and services. * Overseeing the state's functions, and ensuring all work parameters are met at a regular interval. * Coming up with different ideas of achieving the company’s set target in the state. * Building the business capacity (Credit Facilities) and confidence in the state being handled. * Overseeing all loan transactions carried out by Account Officers in each location of the state. * Ensuring the viability of the state being handled at all time. * Giving feedback to the Management (Head Office). Field Audit Entourage Integrated Trust Ltd • Jun 2019 – Dec 2020 Description: * Internal/field audit and control * Proper checking of Account Officers record books to ensure accuracy. * Check mating and detecting any forms of fraud, connivance, cover ups, omissions and irregularities to safeguard company’s fund. * Verification and Authentication of all transactions carried out by the officers at a regular interval. * Ensuring that all cash collections by the Account Officers correlate with the cash collection standards of the company on daily basis. * Ensuring that all loan are properly disbursed to the well vetted and qualified customers. * Confirmation and verification of all cash at hand, bank balances/bank transfers to ensure all funds are intact. * Ensuring that all professional ethics are strictly adhered to by the Account Officers on the job. * Giving Audit Reports to the managements for further decision. Retail Banking Officer UNION BANK OF NIGERIA PLC • Nov 2017 – Aug 2018 Description: * Sourcing for customers (Individual, Corporate, Mom and Pop, SME and Payroll Accounts) * Sales and marketing of banking services, including targets savings products(TSP). * Preparation of necessary documents for account opening process. * Ensuring the customers provides accurate informations in line with BVN standard. * Enrolling customers on Mobile and Internet banking platform for easy transactions, and updating them on the use of the Bank's E-Channel. * Advising and educating customers on the appropriate account to be opened, particularly where POS and mCash are required. * Sales and marketing of various Loans to the customers, such as Cashed back loan, Personal loan, Self employed loan, Micro loan, etc. * Generating leads, and forwarding same to the superior. * Achieving the set targets(KPI). * Giving feedback to the Management. Escalator/Customer Care Representative GLOBACOM Nigeria • Nov 2012 – May 2016 Description: * Professionally handling of inbound calls, and ensuring customer's satisfaction. * Initiating out bound calls where necessary. * Attending to customers and resolving their issues using the appropriate CRM tools. * Update CRM systems for each interaction for building relationship with customers, and providing a link for the next interaction. * Providing up to date, accurate and appropriate information to customers. * Upselling VAS and enhancing revenue. * Educate and promote new schemes and value added services. * Multi-tasking (navigating multiple applications) for quick service delivery. * Seek inputs and update subscribers information as required. * Generate leads and forward to sales function. * Escalating specific complaints to the back office for permanent resolution. * Projecting a sophisticated image of the company to the subscribers. * Documentation of every transactions and giving feedback to the management. * Achieve the set targets. E D U C AT I O N Higher National Diploma (HND) Moshood Abiola Polytechnic, Abeokuta • May 2008 – Jan 2010 Discipline: Accountancy (Upper Credit) National Diploma(ND) Moshood Abiola Polytechnic, Abeokuta • Apr 2005 – Jan 2007 Discipline: Accountancy (Upper Credit) WASSCE Victory College Ikeja, Lagos State. • Sep 1999 – Jun 2004 Commercial SKILLS Retail banking Sales strategy Accounting Marketing Customer service Office tools: Word, Excel, Outlook Customer relations Multitasking Troubleshooting Ability to coordinate Internal control Customer support, CRM systems Business development Call center operation (customer support) Answering telephones and call management Telecom industry standards Microfinance Credit auditing HOBBIES Reading, Traveling, Sporting, and Coordinating. LINKS https://www.linkedin.com/in/owolabi-shatin- https://www.linkedin.com/in/owolabi-shatin- REFERENCES AYEGBEDE SAMSON JESUYON • Office Of The Accountant General, Ogun State, Nigeria. • - •-