Curriculum Vitae
Shashien D. Endencio
General Virtual Assistant
Amazon Virtual Assistant
Medical Virtual Assistant
Customer Service Representative
Healthcare Service Representative
Care and Flair, Your VA Everywhere
Results Delivered, Excellence Guaranteed: Your All-in-One VA
My goal is to offer notch virtual support services that boost efficiency enhance client satisfaction
and drive business growth in the retail, healthcare, and general administrative sectors. With my
wealth of experience and specialized expertise, I strive to provide assistance that caters to the
requirements of each client.
I am dedicated to empowering businesses and healthcare professionals through quality virtual
assistance. By combining my knowledge in the healthcare industry, retail operations, and
administrative tasks I aim to streamline operations tackle challenges effectively, and make an
impact, on client outcomes. Through commitment and excellence, I aspire to be a resource for
every client I assist.
My objective is to establish myself as the preferred assistant for practitioners, e-commerce
vendors, and businesses, in need of comprehensive support. I seek to surpass client expectations
by delivering service achieving tangible results and continuously honing my skills and knowledge. I
aim to cultivate enduring partnerships built on trustworthiness, dependability, and stellar
performance.
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live:f93c45cbb1146c63-https://www.facebook.com/Shashien.Endencio90
https://www.linkedin.com/in/shane21/
https://www.onlinejobs.ph/jobseekers/info/-
https://www.upwork.com/freelancers/~-a5180c18b45
"Heal and Deal, Your VA for Real"
Shashien Duhaylungsod Endencio | +63 - |-| Antipolo City | 1870 | Philippines
April 2024 – June 2024
MySahay
Medical Virtual Assistant (Freelance Remote)
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As a Medical Virtual Assistant at Mysahay for Diablo Digestive
Clinic, I manage administrative tasks including scheduling
patient appointments, handling medical records, and coordinating communication
between patients and healthcare providers. I also assist with billing and insurance claims,
ensuring a smooth workflow for the clinic’s operations.
In addition to my primary responsibilities, I perform various ad hoc tasks such as preparing
medical reports and assisting with patient inquiries. I am also involved in updating the
clinic's database and ensuring compliance with healthcare regulations.
I have received commendations for my efficiency and dedication to patient care. The clinic
has acknowledged my contributions and my quick learning skills, enabling me to
seamlessly adapt to the workflow and consistently meet high-performance standards.
Assisting appointments and referrals for some of our Spanish patients.
Clinic App basic troubleshooting and password assistance for all patients.
Call insurance to request authorization and check auth status.
Coordinate with the Pharmacy department for the medication prescribed by the Doctor.
May 2023 – May 2024 (Inhouse Company)
Patient Executive Support
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Vee Healthtek PH
As a Patient Executive Support at Vee HealthTek PH, I facilitated the
radiology prior authorization and office visit prior authorization processes for Deaconess
Hospital. Additionally, I managed incoming referrals for primary care physicians at Brigham
and Women's Hospital, ensuring timely and efficient processing of patient information and
appointment scheduling.
Beyond my core duties, I handled various ad hoc tasks such as assisting with patient
inquiries, coordinating interdepartmental communication, and maintaining accurate
records. I also supported special projects aimed at improving patient referral systems and
enhancing overall operational efficiency.
I received commendations for my meticulous attention to detail and exceptional
organizational skills. My ability to swiftly adapt to new tasks and maintain a high standard of
performance was recognized with several employee excellence awards during my tenure.
Recognized as the best agent for Deaconess Radiology and Sleep Study.
"Heal and Deal, Your VA for Real"
Shashien Duhaylungsod Endencio | +63 - |-| Antipolo City | 1870 | Philippines
May 2023 – February 2019
ResultsCX
Authorization Intake Fax and Phone (Work from home)
Associate Trainer (Certified Client Trainer)
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In my role as Authorization Intake Fax and Phone at Resultscx, I managed authorization
requests via fax and phone for Wellcare, which later merged with Centene. My
responsibilities included verifying patient information, processing authorization requests,
and ensuring compliance with healthcare regulations to facilitate smooth and timely
patient care.
Apart from my primary duties, I performed ad hoc tasks such as troubleshooting
authorization issues, providing support to team members, and contributing to process
improvement initiatives. I also assisted in updating training materials and ensuring new
team members were well-equipped to handle authorization requests efficiently.
I was promoted to Associate Trainer, successfully launching two new accounts: Medicare
Referral Specialist and Ambetter Referral Specialist. Recognized as a top agent, I also
became a certified client trainer, receiving multiple commendations for my exceptional
performance, leadership, and ability to train new staff while maintaining high standards of
service delivery.
June 2018 – December 2018
Account Executive Associate (Onsite)
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Sitel PH
As an Account Executive Associate at SitelPH for Comcast, I provided comprehensive
customer support by handling billing inquiries, resolving service outages, and managing
account issues. Additionally, I engaged in upselling Comcast services to enhance customer
satisfaction and value.
Beyond my primary responsibilities, I performed ad hoc tasks such as troubleshooting
technical problems, supporting sales initiatives, and maintaining accurate customer
records. I also participated in team meetings to develop strategies for improving service
quality and customer retention.
I received commendations from customers for my exceptional service and support,
consistently achieving high customer satisfaction scores. My ability to handle diverse tasks,
including billing, outages, and upselling, while meeting and exceeding key performance
metrics earned me multiple accolades during my tenure.
"Heal and Deal, Your VA for Real"
Shashien Duhaylungsod Endencio | +63 - |-| Antipolo City | 1870 | Philippines
August 2016 – June 2018
EGS/ ALORICA Teleservices Inc.
Retail Customer Service Representative
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As a Retail Customer Service Representative at ALORICA
Teleservices Inc., I supported Amazon, 6pm, and Zappos. My
responsibilities included handling phone and seller support for Amazon, managing returns
and refunds, checking package statuses, and placing orders. Additionally, I provided phone
and email support for 6pm, and chat and phone support for Zappos, effectively managing
multiple customer interactions simultaneously.
In addition to my primary responsibilities, I provided support and guidance to new hires,
helping them acclimate to their roles and ensuring they were well-equipped to handle
customer inquiries. I frequently engaged in self-face modules to enhance my skills and
knowledge. Additionally, I contributed to quality assurance initiatives and collaborated with
colleagues to resolve complex customer issues and optimize service procedures.
During my tenure, I received several recognitions for exceptional performance, including
"Top Agent" and positive feedback from clients. These awards highlighted my problemsolving skills and dedication to maintaining high customer satisfaction rates. Additionally, I
was awarded various incentives in recognition of my outstanding performance and
contribution to the team.
Education and Training
Education
Norzagaray College
Bachelor in Elementary Education
Associate degree
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School Year: 2012 – 2013
Norzagaray College is a local college established in 2007 in the province of Bulacan.
It is a government institution for the development of man's potential both as an individual
and as a member of society. Likewise, it is established to help the rural underprivileged and
marginalized members of the community.
Currently offers undergraduate courses in Nursing, Hotel and Restaurant Management,
Computer Science, and Elementary and Secondary Education.
"Heal and Deal, Your VA for Real"
Shashien Duhaylungsod Endencio | +63 - |-| Antipolo City | 1870 | Philippines
Training
Year
Amazon Seller Central
2016
Customer Service Training
2016
Zappos Product Training
2016
6pm.com Product Training
2016
Email and Chat Training
2016
Comcast Product Training
2018
Medicare and Medicaid Product Training
2019
HIPAA and PHI Training
2019
Ambetter and Medicare Referral Specialist Product Training
2022
Certified Client Trainer Training
2022
Office Visit Prior Authorization Training - Deaconess Hospital
2023
Radiology (PET SCAN) Training – Deaconess Hospital
2023
PCP Referral Training – Brigham and Women Hospital
2023
Canva Editing
2023
Six Sigma PH - Certified Lean Six Sigma White Belt
2023
Pain Management Process Training with Client – California
2024
Basic Content Writing - Beginners
2024
Calendar, Time and Email Management - Beginners
2024
Data Entry Task (Lead Generation) - Beginners
2024
"Heal and Deal, Your VA for Real"
Shashien Duhaylungsod Endencio | +63 - |-| Antipolo City | 1870 | Philippines
Character References:
Name: April Lorenzo
Position: Talent Acquisition - Vee
Contact number:-
Name: Angelica Mae Plaza Alberio
Position: Fax Authorization Intake - ResultsCX
Contact number:-
Name: Roselyn Papa Eusantos
Position: Fax Authorization Intake - ResultsCX
Contact number:-
Name: Georgina Delos Reyes
Position: PCP Referral - Vee
Contact number:-
Name: Mae Hazel Kristel Daria
Position: Team Leader - ResultsCX
Contact number:-
Name: Edna Bensurto
Position: Fax Authorization Intake - ResultsCX
Contact number:-
Name: Fatima Lumanta Boñgol
Position: Friend
Contact number:-
Name: Honeylou Paque
Position: BWH Billing - Vee
Contact number:-
"Heal and Deal, Your VA for Real"
Shashien Duhaylungsod Endencio | +63 - |-| Antipolo City | 1870 | Philippines
