Shary Joan T. Cadiente

SHARY JOAN T. CADIENTE, R.N. PRC Licensed number:-G-Carlton Tower 2, California Garden Square, Libertad St., Mandaluyong City Contact number:- Email:- Career objective Seeking a professional position that can provide a steady growth and learning opportunity to practice my profession and practical experience extensively. Work experiences TradeMart Inc. November 2017-December 2017 - Review product listing in Amazon and Amscan site. Review product details such as product title, descriptions, product type and ASIN codes. Review product image uploaded in Amazon site. Patient Care Assistant Personnel/ Nursing Assistant Unit- NEUROSURGICAL CRITICAL CARE UNIT St. Luke’s Global City. BGC Taguig March 2016-October 2016 Assisting Primary Nurse to Feed, Bathe and dress patients. Make beds and perform light housekeeping duties in patient's room Set-up Medical Equipment and assist with some medical procedures. Deliver patients to operating rooms or to assigned unit of care. Report abnormal changes/ patterns to nursing staff. Make Bed bath and change dirty linens. Post mortem care and transporting deceased patient to mortuary. Follow proper procedures for lifting and moving patients. Store and move supplies. Perform routine task under the supervision of the registered nurse. Answer calls for help and determine if additional help is needed. Getting medical supplies for the Unit. Sales and Technical Support Convergys WCC EDSA SHAW December 2014 – December 2015 Subject matter expert for Convergys’ Intuit Technical Support accounts. Create Learning’s Roadmaps that will provide each employee per delivery role Answers phone call and resolves customer inquiry. Assisting agents for Network Troubleshooting, Driver components, Installation of application, Domain setup, third party apps etc. Gauge employee readiness and endorse to handling customer for operations Provide necessary coaching and feedback Received Certificate of being Top 1 Agent Awardee. Technical Support Representative Teleperformance EDSA March 2013 – Dec 2014 Accurate data entry of customer’s information Flawless transaction and update of customer’s request for change in address, telephone number, telephone features and directory listing Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issue. Meet daily, weekly and monthly goal. -                KEY SKILLS AND COMPETENCIES Skillful in clinical/nursing procedures Able to establish and maintain good interpersonal relationship Emphatic, honest and patient Able to cope and adjust easily to any working environment Able to work under pressure. Outstanding analytical, problem-solving, and troubleshooting ability. Superior communication (oral and written), customer service and interpersonal skills. Both independent and team worker, as required. MS Office proficiency and tracking-software familiarity. Ability to multi-task and prioritize effectively. Poised and patient when dealing with clients. Collaborated with company staff to optimize working environment and customer service. Ran routine phone troubleshooting and configuration. Trained sales-department staff and guided them in helping clients select the right product. Collected information through client phone calls to identify and report product problems. Educational background TERTIARY: Centro Escolar University Mendiola, Manila S.Y- SECONDARY: St. Anthony’s High school San Jose, Antique S.Y. 2003 – 2007 PRIMARY: St. Anthony’s Grade school San Jose, Antique S.Y. 1998 – 2004 Seminar and training attended Seminars Attended:      July 24, 2010 - Topics: Psychiatric Nursing, Critical Care Nursing and Disaster Nursing. Theme: "Preparing Escolarian Nurses for New trends in preventive Promotion and Rehabilitative Nursing in Expertise in a Globally Competitive Profession" July 31, 2010 - Topics: Community Health Nursing, Communicable Diseases and Geriatric Nursing Theme:"Nurses Commitment to Profession: Empowering Knowledge, Skills, Attitude Towards Globally Competitive Nursing Practice" August 14, 2010 - Topics: Maternal and Child Nursing, Pediatric Nursing and Ethico Legal, Theme: "Establishing closer working relationships that strengthen service delivery and provide a more integrated approach to the primary care being through Maternal and child, Pediatric Nursing and Ethico Legal. August 28, 2010 - Theme: "Nurses of the Future Conceptualizing medical Surgical, Orthopedic, Leadership and Management." September 4, 2010 - Theme: "Exploring the World of Nursing Profession, a must to all Nurses: Enhancing Knowledge and Skills about Research, Critical Care and Psychiatric Nursing"   September 11, 2010 - Theme: "Empowering Nurses Competencies and Exploring New Trends Towards Holistic Caring in a Globally Competitive Nursing Profession" September 18, 2010 - Theme: "Enriching Nursing Competencies in a Globally Competitive Specialization in Clinical Practice. Training Course Completed       February 11 to 18, 2012-Basic Safety Training (Regulation VI/1 of the 1978 STCW, as amended) February 11 to 18, 2012-Personal Survival Techniques (IMO Model Course 1.19) February 11 to 18, 2012-Fire Prevention and Fire Fighting (IMO Model Course 1.20) February 11 to 18, 2012-Elementary First Aid ( IMO Model Course 1.13) February 11 to 18, 2012-Personal Safety and Social Responsibility ( IMO Model Course 1.21) (March 2016) BLS Training in St. Luke’s Global City