Sharwin May Pascual

SHARWIN MAY E. PASCUAL Cavite Philippines I- DATA ENTRY/CUSTOMER SERVICE ASSOCIATE Dedicated and detail-oriented person with 1 year and 4 months experience in Business Process Outsourcing Industry with hybrid skills where handling voice and non-voice account(Chat & email) and 1 years and 10 months in Data Entry Associate and document reviewer. WORK EXPERIENCE June 2023 - present Optum Global Solution Inc. Inputting data from source documents into the computer system with accuracy and speed. Reviewing data for errors or missing information and correcting any discrepancies. Examining documents for accuracy, completeness, and adherence to specific guidelines, regulations, or standards. Sept 2021 - Feb 2023 Teleperformance Molino Philippines Act as the main point of contact for multiple clients and their customers via phone, email, chat Management and resolve customer complaints. Provide product and service information to customers HARD SKILLS SOFTSKILLS Typing Skill PDF Editing Computer Literate Detail Orientated Multi-Tasking Communication TRAINING Clairvoyage Advance Virtual Assistant Training July 8-July 19, 2024 Training for Virtual Assistance or Freelancing to improve my skills and knowledge that I can use to provide a quality service as VA. TELEPERFORMANCE JUMP STARTCAREER PLAN Aug 17-Sept 17, 2022 Training for Career improvement for future Team Leader, Workforce, Quality Assurance, and Recruitment. AWARDS Top Performer for three consecutive in Optum Global Solution Inc. Relationship Awardee in Optum Global Solution Inc for practicing building positive relationship in the team. Top Performer for the month of April 2022 in Teleperformance.