Sharwin May Pascual

Sharwin May E. Pascual-| - | Dasmariñas, Philippines h ps://www.linkedin.com/in/sharwin-may-pascual-07bb13269/ | h ps://canva.link/t65pylp8c6fqpp9 PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Data Specialist with 3+ years of experience in email support, data entry, and calendar management. Handled 80–130 emails daily while maintaining accuracy and mely responses, contribu ng to a 45–65% reduc on in support queue backlog. Reviewed 5–8 documents every 2 hours, ensuring data accuracy, compliance, and error-free processing. delivering organized workflows, efficient scheduling, and reliable support in fast-paced environments. KEY SKILLS [Data Entry | Document Review | Google Workspace | Email Support | Chat Support | Phone call handling | Canva | Calendar Management | Travel Booking Previous Job Title Optum Global Solu ons Inc | June 2023 - Present • Examining 5-8 documents for accuracy, completeness, and adherence to specific guidelines, regula ons, or standards. • Maintained accurate records by iden fying and resolving 200–400+ data errors, ensuring consistent data integrity and reliable system performance. Played a key role in valida ng informa on to ensure ac ve coverage and compliance with required standards. Teleperformance Molino PH| September 2021 – February 2023 • Act as the main point of contact for over 180 customers via phone, email, chat. • Management and resolving 80-130 customer complaints. • Provide product and service informa on to customers. TECH PROFICIENCY Produc vity & Admin: Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microso 365, Outlook Communica on: Zoom, Google Meet and MsTeams CRM & Marke ng: SalesForce AI & Automa on: ChatGPT, Grammarly, and Copilot Design & Content: Canva (Basic) Project Management: Trello REMOTE WORK READINESS Internet: Fiber Blaze 300 Mbps | Backup: Smart 5G mobile hotspot Power Backup: Power Sta on 80000MAH (3-hour backup) Equipment: Desktop | Noise-cancelling headset | HD webcam] Workspace: Dedicated home office | Quiet environment | Professional video-call background LANGUAGES English: Conversa onal Filipino: Na ve