SHARUGA RATNAKUMAR
61 Latchmere Lane, Kingston Upon Thames, Surrey KT2 5SF (Open to relocating to Manchester- –-- www.linkedin.com/in/sharuga-ratnakumar
Summary
An independent and meticulous psychology and sociology graduate with a friendly attitude, great thirst for knowledge, and experience in research and customer service.
Skills
Analytical - Research - Problem solving - Organisational - Leadership - Communication - Interpersonal - Cross-cultural - Microsoft Office - SPSS - Customer Service - Sociology - Psychology - Italian - English
Education
London Metropolitan University -)
BSc (Hons) Psychology and Sociology 2:1
College of North West London -)
Access to HE Science – Overall Merits
GCSEs English and Mathematics — B
Work Experience
Stay at Home Mum (July 2019 – Current)
Juice Plus+ Ltd (November 2016 – May 2019)
Social Media, Customer and Franchise Partner Service Specialist (Italian and English)
Exceeded KPI’s daily of at least 200% with accuracy rate of at least 95%
Providing education and training to new team members
Quality checking new team members’ calls, emails and social media messages
Designing email and social media templates to ensure quicker response
Dealing with customers’ and franchise partners’ requests and complaints quickly and efficiently
Supporting CRM, quality and incident management together with other administrative tasks
Updating job knowledge about new product and policy information
Cities Institute (September 2015 – May 2016)
Research Project Assistant Intern -www.researchgate.net/publication/-_Designing_healthier_catering_interventions_for_takeaways_in_deprived_areas
Literature research with analysis, collection and organization of relevant data
Participation in meetings with affiliate organizations’ members
Communication of information about the project’s progress with the manager and external members
Field work including finding, analysing, and collecting data from 50 companies
Review of affiliate companies’ conditions and progress
Zara (October 2014 – February 2015)
Sales Assistant
Maintain responsibility for one or several sections of the store as instructed by keeping a basic image of the area (folding and displaying)
Ensure the shop floor is replenished throughout the day and when instructed to do so
Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently
Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
Greet customers entering the establishment
Thorton’s Budgens (October 2013 – September 2014)
Cashier and Sales Assistant
Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
Continually develop stock knowledge and promotions throughout the store
Comply with the Company Health & Safety Policy
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Resolve customer complaints
Answer customers' questions, and provide information on procedures or policies
Interests
Well-being - Health - Fitness - Nutrition - Yoga - Psychology - Sociology - Meditation - Documentaries
