Sharuga Ratnakumar

SHARUGA RATNAKUMAR 61 Latchmere Lane, Kingston Upon Thames, Surrey KT2 5SF (Open to relocating to Manchester- –-- www.linkedin.com/in/sharuga-ratnakumar Summary An independent and meticulous psychology and sociology graduate with a friendly attitude, great thirst for knowledge, and experience in research and customer service. Skills Analytical - Research - Problem solving - Organisational - Leadership - Communication - Interpersonal - Cross-cultural - Microsoft Office - SPSS - Customer Service - Sociology - Psychology - Italian - English Education London Metropolitan University -) BSc (Hons) Psychology and Sociology 2:1 College of North West London -) Access to HE Science – Overall Merits GCSEs English and Mathematics — B Work Experience Stay at Home Mum (July 2019 – Current) Juice Plus+ Ltd (November 2016 – May 2019) Social Media, Customer and Franchise Partner Service Specialist (Italian and English) Exceeded KPI’s daily of at least 200% with accuracy rate of at least 95% Providing education and training to new team members Quality checking new team members’ calls, emails and social media messages Designing email and social media templates to ensure quicker response Dealing with customers’ and franchise partners’ requests and complaints quickly and efficiently Supporting CRM, quality and incident management together with other administrative tasks Updating job knowledge about new product and policy information Cities Institute (September 2015 – May 2016) Research Project Assistant Intern -www.researchgate.net/publication/-_Designing_healthier_catering_interventions_for_takeaways_in_deprived_areas Literature research with analysis, collection and organization of relevant data Participation in meetings with affiliate organizations’ members Communication of information about the project’s progress with the manager and external members Field work including finding, analysing, and collecting data from 50 companies Review of affiliate companies’ conditions and progress Zara (October 2014 – February 2015) Sales Assistant Maintain responsibility for one or several sections of the store as instructed by keeping a basic image of the area (folding and displaying) Ensure the shop floor is replenished throughout the day and when instructed to do so Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone Greet customers entering the establishment Thorton’s Budgens (October 2013 – September 2014) Cashier and Sales Assistant Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone Continually develop stock knowledge and promotions throughout the store Comply with the Company Health & Safety Policy Receive payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners Resolve customer complaints Answer customers' questions, and provide information on procedures or policies Interests Well-being - Health - Fitness - Nutrition - Yoga - Psychology - Sociology - Meditation - Documentaries