Sharry Jean

More than 6 years of experience as a Product and Project Manager, with a focus on e-commerce and technical development. I specialize in building automation systems to improve efficiency and have a proven history of leading teams to deliver projects on time. My expertise in Shopify management and technical project delivery allows me to effectively manage projects and products from concept to completion.

Professional Experience:

Successfully assisted a California-based client in the end-to-end establishment of a new dental call center in the Philippines. This comprehensive project involved overseeing all aspects of the setup, from initial planning to operational readiness.

Key responsibilities and accomplishments include:

• Employee Sourcing and Recruitment:
• Developed and executed a strategic recruitment plan to identify and hire qualified dental call center agents.
• Conducted interviews, background checks, and skills assessments to ensure the selection of high-caliber talent.
• Infrastructure and Technology Procurement:
• Researched, sourced, and procured all necessary hardware, including computers, headsets, and networking equipment.
• Negotiated with vendors to secure cost-effective and high-quality infrastructure solutions.
• Managed the procurement and setup of essential software and communication platforms required for a functional call center.
• Workstation and Facility Setup:
• Designed the physical layout of the call center to optimize workflow and create an efficient working environment.
• Supervised the installation and configuration of all workstations, ensuring seamless integration of hardware and software with network engineers from California.
• Coordinated with contractors and service providers for internet connectivity, power supply, and other utilities critical for uninterrupted operations.

Junior Technical Project Manager

Client & Stakeholder Management

• Collaborate with clients and stakeholders to identify business needs and pain points, then propose and present targeted IT solutions.
• Review and analyze existing organizational workflows to identify and recommend areas for optimization and efficiency gains.
• Develop and present comprehensive project plans, including key milestones and timelines, to ensure a clear and shared understanding.

Project Execution & Quality Assurance

• Create and manage detailed project schedules for the development team to ensure on-time delivery.
• Work directly with the development team to define process diagrams and project methodologies that align with project requirements.
• Conduct software regression and functionality testing to document issues and verify that all features meet project specifications.

Communication & Reporting

• Serve as the primary point of contact for clients and stakeholders, providing regular updates on project progress.
• Present project milestones and status reports to maintain transparency and alignment with all parties.

**E-commerce Product Manager **

Product & Project Management

• Managed end-to-end product lifecycle using Asana from sketch development to launching
• Tracked milestones including ordering, production, shipping, and launch timelines.
• Break down projects into actionable tasks to streamline workflows and create automations

Operations & Logistics

• Monitor and oversee sample development, production, and logistics by coordinating with factories, suppliers, and freight forwarders.
• Create weekly product shipment planning and monthly supply management
• Created standardized procedures and detailed SOPs to optimize operational efficiency for product development
• Built workflow automations for repetitive tasks to improve productivity.
• Maintain an organized filing system for production documents

Creative & Content Coordination

• Defined creative requirements, specifications, and delivery timelines.
• Created product pages, SKUs, barcodes, variants, and tags in Shopify.

E-commerce Management

• Managed Shopify product listings: writing descriptions, calculating costs/margins, and setting prices.
• Monitored and maintained Amazon Seller Central listings by resolving suppressed or incomplete listings.

Procurement & Documentation

• Designed and maintained purchase order templates with complete product and shipping details.
• Verified and processed accurate purchase orders for suppliers.
• Monitor AP Aging Report and Invoice Management