Sharry Jean

More than 6 years of experience as a Product or Project Manager, on e-commerce and technical development. I specialize in building automation systems to improve efficiency and have a proven history of leading teams to deliver projects on time. My expertise in Shopify management and technical project delivery allows me to effectively manage projects and products from concept to completion.

Relevant Technical and E-commerce Skills

Project Management

Software QA Tester

Regression and Testing

Tech Support Level 1

Zapier Automation

Asana Workflows

Shopify Listing Management

GemPages

Logistics Planning 

Logistics Coordination

Production Management Forecasting

Shiphero Inventory Management

Eaglesoft

Zoho CRM Setup

Airtable

http://monday.com

Shopify Product Manager: 2021 - Present

• Monitored product development progress from sample creation to product launch using Asana boards, workflows, and automation tools.
• Developed team SOPs to maintain operational standards and ensure accuracy in all processes.
• Collaborate with teams from 3 different countries to successfully carry out the stages of each product, making sure bottlenecks are avoided and delays are prevented
• Update milestones, including ordering, production, shipping, and launch timelines, and prepare the necessary documents needed
• Break down projects into small tasks to streamline workflows and create automations
• Followed up on shipment schedules, coordinated inspections, and organized weekly shipment bookings.
• Implemented pre-order systems and maintained inventory availability to prevent stockouts
• Built workflow automations for repetitive tasks to improve productivity.
• Maintain an organized filing system for production documents
• Defined creative requirements, specifications, and delivery timelines.
• Created product pages, SKUs, barcodes, variants, and tags in Shopify.
• Managed Shopify product listings: writing descriptions, calculating costs/margins, and setting prices.
• Designed and maintained purchase order templates with complete product and shipping details.
• Verified and processed accurate purchase orders for suppliers.
• Monitor AP Aging and invoice management to maintain accurate financial records and record invoices
• Verified down payment and balance invoices for accuracy, proper documentation, and alignment with contractual terms.

Junior Technical Project Manager: 2018 - 2023

• Meet with clients and stakeholders to identify business needs and pain points, then propose and present targeted IT solutions.
• Review and analyze existing organizational processes to identify and recommend areas for optimization and efficiency
• Develop and present comprehensive project plans, including key milestones and timelines, to ensure a clear and shared understanding.
• Create and manage detailed project schedules for the development team to ensure on-time delivery.
• Work directly with the development team to define process diagrams and project methodologies that align with project requirements.
• Conduct software regression and functionality testing to document issues and verify that all features meet project specifications.
• Serve as the primary point of contact for clients and stakeholders, providing regular updates on project progress.
• Present project milestones and status reports to maintain transparency and alignment with all parties.
• Developed comprehensive system guides and manuals following each project turnover to support seamless implementation.

Operations Manager, Dental Call Center: 2020 - 2023

• Identify qualifications needed for the call center, then set up screening of applicants and interviews, conduct hands-on exams and assessments before putting them into production
• Summarize the infrastructure needed for production. Define computer specs, headsets, computer accessories, and networking equipment
• Negotiated with vendors to make sure the equipment purchase is within the budget
• Installed and configured essential production software, including Eaglesoft, Zoho, insurance account systems, and softphone applications in collaboration with network engineers from California
• Designed the physical layout of the call center to optimize workflow and create an efficient working environment.
• Coordinated with contractors and service providers for internet connectivity, power supply, and other utilities critical for uninterrupted operations.

Certification:

• Google - Foundations of Project Management
• Google - Project Initiation: Starting a Successful Project
• Coursera Project Network - Create a Mockup in Figma