Sharon Varghese

A highly motivated eCommerce Operations Specialist with solid understanding on the working of various departments of the e-Commerce industry. I have been recognized for my work proficiency at Amazon and my contribution towards the development of the operations team at an e-Commerce start up.- - linkedin.com/in/sharon-varghese- Education Skills 2012 – 2014 Christ University Bangalore, India Master of Business Administration eCommerce • Data analysis Lean Operations and Systems • Microsoft Excel 2007 – 2011 Bachelor of Technology  Operations Management  Product listing & catalog  Vendor Relation Management Grade Achieved – [2:1] Mahatma Gandhi University. Electronics and Communication Kerala, India Grade Achieved – [2:1] • SQL • Process Streamlining • Customer service 2005 – 2007 A-levels International Indian School, Jeddah, KSA Mathematics (A*), Biology (B), English (A*) • Best Employee award in Roumaan.com 2003 – 2005 GCSEs • Best Quality Investigator award — Amazon Bangalore. International Indian School, Jeddah, KSA Grades A*-C including Mathematics and English • Quality pundit award in Amazon for July in 2015 and 2016 Most Proud of. Experience eCommerce Manager (Operations) Roumaan Marketing LLC, Muscat (07/2018—06/2020) • Established efficient & systematic operations workflow. Developed SOPs for operational processes & standardized the • • • • • • • customer service end Monitored the order management and daily productivity of the procurement, product catalogue management, customer service and the logistics team. Oversaw the day-to-day management of the website, supplier evaluation and onboarding Handled customer escalations and ensured customer satisfaction. Preparated monthly and yearly sales report analysis. Had been a part of the testing and feedback team for the new website development on woo-commerce platform Collaborated with digital marketing department on operational support tasks like updating website banners. Have good understanding on Zendesk, Magento and Shopify Senior Financial Operations Analyst Amazon Development Centre Bangalore, India (09/2014—04/2018) • Identified suspicious losses and contacted vendor managers for assistance on issues that impacted Amazon's cash flow. • Handled monthly and half yearly audits with the retail systems and services in recovering funding from vendors which missed to book and bill any amount due to incorrect agreements in ContraCogs. • Price protection of products through Flextecs tool • Wrote SQL queries to retrieve various supplier data for further analysis. • Analysed current and new merchant accounts on products, customer complaints and feedbacks to evaluate counterfeit products, late shipment rate, materially different products and compliance risks.