Sharon Sholei

I am a customer-focused Customer Support and Customer Success Specialist with hands-on experience supporting SaaS and e-commerce customers through non-voice channels including email, chat, and ticketing systems.

I specialize in resolving customer issues efficiently, maintaining high satisfaction scores, and ensuring customers feel heard, supported, and confident in the product or service. I am highly skilled in handling high ticket volumes while maintaining accuracy, empathy, and professionalism.

My experience includes order support, account assistance, subscription management, refunds, escalations, and internal collaboration with operations and technical teams. I am comfortable working with Zendesk, CRMs, and AI-assisted support tools to improve response times and resolution quality.

I am detail-oriented, reliable, and proactive, with a strong ability to follow processes while also identifying opportunities to improve workflows and customer experience. I thrive in fast-paced remote environments and take pride in delivering consistent, high-quality support.