Sharon C. Ragojo RN
MEDICAL VIRTUAL ASSISTANT
FREELANCING EXPERIENCES
ABOUT ME
I am a Registered Nurse with years of experience
both in clinical and office settings. My vast
experience enabled me to develop my skills in client
relations services, clinical tasks, administrative tasks,
and other essential skills and traits that can help
support doctors and the medical team.
Working as an MVA and billing assistant, I have
faced challenges that tested my abilities to adapt
and be flexible. I can confidently handle multiple
tasks such as insurance verification, prior
authorizations and can perform administrative
duties, I am fueled by my passion and use my
expertise to provide solutions to whatever client’s
needs.
I work with a very cheerful and positive attitude
That I use to cultivate lasting client and patient
relationships and I hope to bring this energy to
your practice as your next Healthcare Virtual
Assistant.
CONTACT-www.linkedin.com/in/shar
onragojo-691b96184
live:scragojo.rn
Shift Supervisor/Medical Virtual Assistant
OnPoint Testing (Feb.2022-Sept.2022)
Managing Workflow on operations to make sure that daily task is
completed, communicating objectives with team leads, Assisting with
Customer Service concerns and other Administrative tasks.
Reporting team and individual performances to senior management.
Assist with training of new hires and manages onboarding activities.
Evaluating performance and providing feedback to team members.
Conduct telemedicine appointment for patients who needs covid
antigen testing
Assists patients with their covid antigen testing procedures to ensure
a proper and safe process.
Provide documentation of their test results with correct information in
PDF forms to be used as their requirements for traveling and
attending events.
Assisting / Training VMA's with their inquiries about the procedures,
test kits, and proper documentation of their virtual appointments with
patients.
Senior Associate/ Medical Virtual Assistant
Neolytix LLC. (Dec.2020-Feb.2022)
Responsible for training newly hired virtual assistant
Answer inbound phone call for patient queries and works for E-mail
management
Works in EHR software to prepare patient demographics, create
appointments and coordinate with clients and patient
communication.
Call healthcare insurance companies for pre-authorizations, benefits
verification, and credentialing.
Helps with creating invoices, claims, and payment postings.
Assist and coordinate with a team with billing requirements.
EHR/EMR Software navigations- Practice Fusion, Simple Practice,
Office Ally, IMS, E-Clinical Works, Therapy notes, Theranest, Updox,
Point click care, Sigma care, Framework
Insurance Portal navigation- Availity, Health Partners, Cigna,
Aetna, Connex, Breezy notes,
EDUCATION
Our Lady of Fatima University
Bachelor of Science in Nursing
March 2008
Health care Virtual assistant /Virtual Scribe
My Virtual Scribe (Nov.2020-Jan.2021)
Accurately and thoroughly document medical visits and
procedures as physicians are performing them.
Carry out administrative tasks:
Our Lady of Fatima University
Bachelor of Science in Psychology
March 2005
Philippines Registered Nurse
June 2008
PROFESSIONAL SKILLS
Time management & adherence to protocols
Can think creatively and spontaneously
Efficient and hard working.
Attention to detail, organized, and can handle
multitasking.
Can work under minimal supervision.
Knowledgeable in different apps and tools
such as:
PROFESSIONAL DEVELOPMENT
HIPAA certification training
(May 2022)- MEDVA
(January 2021) - Biogenix
AVA PH
Amazon FBA Course
(April 2022)
Fe Del Mundo Training Center
Nursing Skills Enhancement
(Sept. 21-22, 2019)
Center for Medicaid and Medicare Services
Medicare Part C and Part D General Compliance
Training (2019)
Combating Medicare Part C and D Fraud, Waste
and Abuse (2019)
University of Leeds and Institute of Coding
Essential skills for your career development (2020)
Answer general patient queries and requests via inbound
calls. setting up, rescheduling, and confirming patient's
clinic appointments preparing referral letters, and
prescription refills, and updating patient demographics
on EMR
WORK EXPERIENCE
NURSE AUDITOR
ACS Pro global corp. January 2020-August 2020
Review and helps in managing Electronic Health Records for best
solutions and healthcare plans.
Successfully writes reports to solve problems that support strategic
planning for continuing better treatments
Analyzes proper documentation on patient medical records to
identify necessary medical
PHARMACY TECHNICIAN
ACS Pro global corp. April 2016 - January 2020
Assist LIscript Pharmacy with their customer care service
Main duties includes:
Handling inbound call queries, follow up orders, deliveries and
prescription refills
Provides counseling for drug information and administration
Resolves claims and rejections, other billing transactions and insurance
verification
Processes Data entries and transcribing faxed prescriptions
STAFF NURSE
DR. Jose M. Rodriquez Memrial Hospital Aug-
Maintaining accurate, complete health care records and reports.
Administering medications to patients and monitoring them for side effects and
reactions, Prescribing assistive medical devices and related treatments,
Recording patient vital signs and medical information and Ordering medical
diagnostic and clinical tests.
Assessing, implementing, planning, or evaluating patient nursing care plans by
working with healthcare team members
SYSTEM REQUIREMENTS
INTERNET SPEED TEST RESULT
