Sharon Odunze

I am a highly motivated Customer Support & Sales Manager and Administrative Manager with over 4 years of experience across SaaS, e-commerce, healthcare, and nonprofit sectors. My expertise lies in driving customer satisfaction, optimizing internal operations, and leading teams to consistently exceed performance and retention goals.

With a deep understanding of both customer-facing communication and behind-the-scenes coordination, I bridge the gap between service delivery and operational excellence. My approach is rooted in empathy, strategy, and results — ensuring customers feel valued, supported, and encouraged to return.

In my customer-facing roles, I’ve led support teams, handled high-volume inquiries, and implemented systems that improved response times, retention, and conversion. I’m skilled in using data to improve customer experience, identify pain points, and develop scalable solutions that drive growth.

As an administrative leader, I thrive on streamlining operations. From managing team workflows and setting up SOPs, to coordinating schedules and maintaining digital infrastructure, I ensure everything runs smoothly and efficiently. I also excel at virtual collaboration and remote team management, creating systems that support both autonomy and accountability.

Tools & Platforms:

CRM & Helpdesk: HubSpot, Zoho, Zendesk, Freshdesk

Project & Admin Tools: Google Workspace (Docs, Sheets, Forms, Calendar, Meet), Trello, Notion, Microsoft Office

Communication & Scheduling: Slack, Zoom, Calendly, Intercom

Social & Campaign Tools: Meta Business Suite, Canva, Mailchimp

Career highlights include:

Managing over 120 customer accounts and boosting satisfaction through prompt, empathetic service.

Leading outreach and operational efforts at ReachAid Foundation, expanding service access across multiple regions.

Improving team workflow and service efficiency by introducing shared digital systems and automated processes.

Increasing customer retention and engagement through strategic follow-up and clear feedback loops.

I’m remote-ready, detail-oriented, and committed to building people-first support systems that enhance customer relationships and fuel business success. I believe exceptional service isn’t just about resolving problems; it’s about delivering value that customers remember and trust.