Sharon O Francis

SHARON FRANCIS CONTACT PHONE: - EMAIL:-LOCATION: Fort Lauderdale, FL United States SUMMARY Customer service representative with 5+ years of experience in retail and healthcare looking to leverage my communication and organizational skills as an advocate to extend a helping hand to those in need. Great track record in delivering quality service and care to staff and customers over the course of those years. EDUCATION Florida Atlantic University June 2017 – December 2019 Bachelor of Arts in Health Sciences Concentration in Behavioral and Mental Health WORK EXPERIENCE Plaza Hotel Fort Lauderdale [Front Desk Team Lead] April 2022-August 2022 ● Handle all administrative tasks as directed by Management ● Greet guests while staying with and checking out of our property Nspire Healthcare Plantation [Receptionist] June 10, 2020–July 16, 2021 ● Operated multi-line phone console, dispatching calls, and taking messages ● Displayed flexibility, team spirit, compassion, respect, honesty politeness and accountability when dealing with residents, family members, facility staff, and medical staff Walgreens [Pharmacy Technician] September 2018–March 2020 ● Assisted the pharmacist, in practice of pharmacy and performance of other Pharmacy Department duties ● Engaged customers and patients by greeting and helping with products and services and resolved customer issues to ensure a positive customer experience Walgreens [Shift Lead] May 2016–September 2018 ● Ensured excellent customer service was delivered to customers ● Provided leadership to team by communicating tasks from the store manager, coaching, and handling day-to-day cash functions SKILLS ● ● ● Active listening, communication, leadership and computer, management and problem-solving skills Microsoft Office- Intermediate Canva- Intermediate