Sharon Nakacwa

Sharon Rita Nakacwa Profile I am a competent and dedicated professional with over eight years’ experience of proven ability in administration, financial analysis/reporting, budgeting, logistics and procurement human planning/management, credit/risk analysis and operational management decisions. I have just completed my temporary assignment as team assistant within the Department of Peace Operations (DPO), Office of Military Affairs (OMA), Policy and Doctrine Team at the UN Headquarters in New York, where I provided administrative support, logistics and procurement support, office management , human resource support and cross departmental liaison that enabled me to gain top notch proficiency in the UN Common system whilst gaining a solid understanding of UN procedures strengthening my ability to operate in high-level, multi-stakeholder diverse and international work environment with utmost professionalism and discretion. WORK EXPERIENCE August 2024 – May 2025 TEAM ASSISTANT Department of Peace Operations | Office of Military Affairs Policy & Doctrine Team United Nations Secretariat, New York USA Reports to; Service Chief • Initiates, processes, monitors, reviews and follows-up on actions related to the administration of the Office’s human resource activities, e.g., recruitment, placement, relocation, promotion, performance appraisal, job classification reviews, separation, training etc., ensuring consistency in the application of regulations and procedures. • Provides advice and guidance to staff with respect to administrative procedures, processes and practices, liaising with central administrative services as necessary. • Monitors status of expenditures and allotments through UMOJA, records variations, updates budget tables. • Reviews status of relevant expenditures and compares with approved budget. • Reviews requisitions for goods and services to ensure: (a) correct objects of expenditure have been charged, and (b) availability of funds. • Performs other related administrative duties, as required, e.g., operational travel programme, monitoring accounts and payment to vendors and individual contractors for services, physical space planning, serves as IT technical focal point including identification of office technology needs and maintenance of equipment, software and systems, organizing and coordinating administrative arrangements for seminars, conferences and translations. • Assists with day-to-day administration of contracts between the United Nations (UN) and external contractors for outsourced services. • Audits the contractors' invoices against the goods and services provided by the contractor and approved by the UN. • Processes the payment of contractors' invoices and monitor payments. • Performs other duties as assigned. Kyosk Digital Services Uganda Limited Revenue Assurance Analyst November 2022- August 2024 Reports to; Country Finance Director Responsibilities • Provide financial guidance to the senior management team, enabling effective decision-making and fostering profitable growth. • Analyze sales performances, pricing strategies, and overall financial trends to identify business opportunities and key areas for improvement. • Collaborate cross-functionally with marketing, operations, and sales teams to develop and execute strategic initiatives that drive revenue and profitability. • Prepare accurate financial forecasts, budgets, and business plans to support long-term strategic goals and objectives. • Implement robust financial controls and process improvements, ensuring compliance with industry regulations and optimizing cash flow management. • Manage a team of finance revenue reconciling team, providing coaching and development to drive individual and team performance. • Streamlining the 3P Cost and Productivity. Milestones • Revenue Management - Business growth drivers leverage to achieve maximum performance possible. • Implement Pricing Strategy to deliver business margins • Implement Pricing Strategy • Margin & EBITDA Delivery – Margin Maximization, Stock portfolio reshaping and Cost Control • Cash flow management & Working Capital Improvement – Short Cash Conversion Cycles • Business Planning & Reporting Management – Daily, Weekly Variance Analysis, Investor Pack. • Business Compliance, Internal Controls & Process Optimization • Cross-Functional Collaboration – 3PP and Interdepartmental September 2020 - October 2022 Operations Manager International Medical Group Staff Savings and Co-operative Society Limited. (Now C-Care Uganda SACCO) International Medical Group (IMG) is a group of health service companies with a regional reputation for customer-focus, innovation, and quality patient care. Composed of International Hospital Kampala (IHK), International Medical Centers (IMC), International Medical Group Pharmaceuticals (IMGP), International Medical Foundation (IMF)and International Air Ambulance (IAA). IMG Staff Sacco is a savings and co-operative society deriving its members from the current and ex-employees, vendors and friends of IMG that boosts of over 650 members and a book of over 2.5billion UGX. Reports to; Board of Directors. Key Deliverables. • Developed and analyzed the annual operating and capital budgets, providing recommendations for cost-saving opportunities and revenue growth. • Conducted detailed financial analysis of the numerous product lines, customer segments, identifying areas of margin improvement and directing on appropriate/marketable ratings and strategies. • Collaborated with internal stakeholders to optimize Business Compliance, Internal Controls & Process Optimization, reducing costs and risks. • Prepared financial reports and presentations for executive leadership, providing insights into financial performance, KPIs, and areas requiring strategic attention. • Worked closely with sales teams to assess customer credit risks, establish credit terms, and streamline the order-to Cash process. July 2016 - September 2016 Banking Officer - Bank of Baroda Uganda Key Deliverables. • Operational Efficiency: Improving operational processes and efficiency within the bank is a noteworthy accomplishment. Streamlining manual processes, implementing digital banking solutions, or reducing processing time for customer requests, leading to cost savings and improved customer experience. • Compliance and Risk Management: Maintaining compliance with banking regulations and implementing effective risk management practices is a significant achievement. This involves staying updated on regulatory changes, ensuring proper documentation, and adhering to anti-money laundering (AML) and Know Your Customer (KYC) policies. • Cross-Selling Products: Successfully cross-selling banking products - promoting account diversification, loans, investment products, and other financial services to existing customers, resulting in increased revenue and customer loyalty. • Customer Satisfaction: Ensuring high levels of customer satisfaction - providing prompt and accurate responses to customer inquiries, resolving issues effectively, and maintaining positive relationships with customers. • Fraud Prevention: Detecting and preventing fraudulent - effectively monitoring transactions, identifying suspicious patterns, and working collaboratively with the fraud department to implement preventive measures, ultimately safeguarding the bank and customers from financial fraud. Skills Gained • Financial analysis and reporting • Budgeting and forecasting • Strategic planning and business partnering • Pricing analysis and revenue optimization • Team leadership and development • Advanced proficiency in financial modeling and Excel • Excellent communication and presentation skills Customer management, relationship management, performance measurement, prioritization, written communication and public speaking October 2014 - July 2015; Administrative Assistant QM Consultants Limited Responsibilities • Establish and promote cordial relationship with customers by ensuring prompt attendance and solving of customer inquiries. • Maintaining and updating client's accounts, ledger books and staff pass books. • Perform reconciliation of bank deposits versus actual payments. • Verifying and auditing of accounts receivables and payable ledgers to ensure utmost accuracy. • Data entry of customer information using quick books accounting system. • Preparing updated, reconciled income statements and balance sheets using quick books. • Daily updating of company's petty cash books and ledgers. Skills Gained Accounts’ receivables, accounts payables, commercial acumen, record keeping, problem solving and business awareness. August 2014 – October2014; Field Assistant- MTN Mystery Shopper Project IPSOS Research Centre Responsibilities • Gather data and other information relevant to MTN from numerous clients concerning their experiences at multiple service centers of different telecommunication companies and report to the supervisor accordingly. • Assist in administrative tasks as required, such as preparation of reports and assisting authorized personnel during field missions. • Direct incidents and problems to the supervisor when they cannot be resolved. • Study levels of efficiency on handling client queries and audit information collected as to regards with required key points. • Examine efficiency of online pages in relation to resolution of clients’ queries. • Benchmark customer service centers of other telecom competitors and suggest of areas for improvement. • Keep regular contacts with local authorities and implementing partners as requested by supervisor. Skills Gained Stress tolerance, teamwork, strong observational, mathematical, analytical and record-keeping skills Jul-Aug 2013; Data Encoder- Uganda Revenue Authority (Industrial Training/Internship) Responsibilities • Registering new taxpayers on the revenue tax base. • Data collection and management on a robust technology framework called Ascyuda. • Handle front desk inquiries from taxpayers. • Perform tax education services and field surveys of tax evaders. • Investigating errant taxpayers and escalate to the immediate supervisor. • Expanding the tax base by carrying out field surveys especially for rental and VAT. • Perform clerical duties such as updating staff pass books. • Balancing and updating ledgers and accounts of taxpayers assigned by the supervisor. • Ensure full declaration of all due tax revenue from taxpayers by performing continuous audit. Skills Gained Auditing skills, full charge bookkeeping, compliance skills, accuracy and attention to detail and multi-tasking. Year of Qualification Institution Award August 2025 ITOnline Learning Centre, SittingBourne UK Prince 2 7 Foundation in Project Management 2011 - 2014 Makerere University Kampala Bachelor’s Degree in Business administration 2010 - 2011 Uganda Catholic social Training institute Certification in Microsoft Packages 2009 - 2010 Trinity College Nabbingo Uganda Advanced Certificate of Education 2005 - 2008 Trinity College Nabbingo Uganda Certificate of Education Languages Speaking Reading Writing English Excellent Excellent Excellent Luganda (native) Excellent Excellent Excellent Runyakitara Good Good Good French and Kiswahili Fair Fair Fair References Name Position Organization How do I know this, Person? Address Contact Lt Col Richard King’ori Deputy Team Chief United Nations Secretariat, Department of Peace Operations Past Immediate Supervisor New York, USA --Mr. Henry Kinene Country Finance Director Kyosk Digital Services Uganda Limited Mentor/ Past Immediate Supervisor Kampala Uganda - -- Mr. Moses Muliika Lumu Branch Manager Bank of Baroda U Limited Past Immediate Supervisor Kampala Uganda - - -