Sharon Motsi

I’m Experienced Delivery Manager and Scrum Master with a strong track record of leading cross-functional teams to deliver software solutions through Agile methodologies. Skilled in stakeholder management, clear communication, and providing transparent updates on progress, risks, and issues. Passionate about leveraging technology to create seamless digital customer experiences. Adept at fostering collaboration and psychological safety within teams, driving continuous improvement and delivering maximum business value. Well-versed in Scrum, Kanban, and Lean frameworks. Proven success in leading Agile transformations, managing digital projects, and implementing process enhancements in healthcare and technology environments. Expertise in establishing Agile practices, coaching teams, and developing effective communication channels to enhance productivity and project outcomes. Education & Certification • University of Salford BSc hons Accounting and Finance • University of Salford MSc International Business and Finance  • Certified Scrum Master   Career Achievement • Enhanced Team Maturity and Collaboration, Conducted regular knowledge-sharing sessions ("lightning talks") and facilitated team discussions to improve understanding of Agile practices, roles, and responsibilities, accelerating team maturity. • Stakeholder Engagement and Conflict Resolution Managed stakeholder relationships effectively, resolving conflicts promptly and ensuring alignment with project goals, thereby maintaining momentum and fostering trust. • Supported Digital Transformation and Data-Driven Decision Making While at Howard Lock Consultant, contributed to digital initiatives by setting up frameworks for data visualisation and dashboards, enabling clinicians and managers to make evidence-based decisions and improve care delivery. • Spearheaded the Live Bowel Screening programme, overseeing the replacement of the existing legacy system with a new, more efficient system. • Orchestrated the migration of all GP surgeries in the CCG from Office 2010 to Office 365, fostering improved integration with Teams and enhancing digital collaboration and patient care support. • Provided clinicians and managers with a data analytics and dashboard/visualisation development service, facilitating evidence-based decision-making and care. Howard Lock Consultant Delivery Manager / Scrum Master | March 2024 – March 2025 • Partnered with a client undergoing a significant Agile transformation, establishing foundational Agile practices within a team with low maturity. • Created and maintained detailed product backlogs, ensuring tickets included comprehensive descriptions, task checkboxes, and clear Definition of Done criteria. • Facilitated the setup of Agile ceremonies, including daily stand-ups, retrospectives, planning sessions, and reviews, fostering a culture of continuous improvement. • Developed and implemented communication channels on Slack, Confluence, and Mural, enhancing transparency and collaboration across distributed teams. • Designed and launched a dedicated onboarding landing page on Confluence, providing new starters with essential information on team structure, key contacts, documentation, and working practices. • Held regular “lightning talks” and knowledge-sharing sessions to keep the team aligned on progress and encourage cross-functional learning. • Managed stakeholder relationships, ensuring clear communication, expectation management, and conflict resolution to maintain project momentum. • Defined roles, responsibilities, and job descriptions to clarify team members’ contributions and streamline workflows. • Led efforts to improve team maturity, coaching team members on Agile practices and fostering a proactive, self-organising environment.     NHS England  Delivery Manager | July 2022 – January 2024   • Oversee the entire delivery lifecycle, from inception through to delivery, managing risks, dependencies, and constraints effectively. • Drive delivery and be responsible for articulating progress via burn-up charts, velocity and other means, proactively escalating to the Publishing Executive and Programme Boards where necessary. • Coordinate release schedules and allocate necessary resources based on third-party applications, defect backlogs, planned releases, and infrastructure updates. • Responsible for facilitating clear communication channels within the team to ensure comprehensive understanding of all release requirements, changes, and activities. Effectively communicate project-related tasks, including plans, timelines, and requirements, across various teams. • Facilitated the adoption of Agile and Scrum methodologies for multiple software development teams, leading to increase in productivity and on-time project delivery. • Coached and mentored team members on Agile principles, ensuring a shared understanding of roles, ceremonies, and artifacts. • Collaborated with product owners, stakeholders, and business teams to prioritise and groom the product backlog, ensuring alignment with strategic goals and user needs. • Implemented and maintained project management tools and metrics to track and communicate project progress, risks, and issues to stakeholders and senior management. • Fostered a culture of continuous improvement, innovation, and learning within the teams, driving the adoption of new tools and techniques to enhance productivity and quality. • Implement and champion a culture of continuous improvement within teams, using data-driven insights to refine processes and improve team performance. • Encourage teams to experiment with new approaches and tools, driving innovation, learning and improving efficiency across the delivery lifecycle. • Monitoring team progress and identifying areas for improvement. • Proactively identify and mitigate risks, issues and obstacles that could impact project delivery, ensuring timely and effective resolution. • Develop contingency plans and escalate critical issues to senior management as needed • Collaborate closely with stakeholders to ensure that project objectives are clearly defined, understood, and aligned with business goals and priorities. • Manage stakeholder expectations by providing regular updates on project progress, addressing any concerns promptly, and ensuring that the final deliverables meet or exceed expectations • Identify and analyse the root causes of recurring issues within the team or software processes, using data-driven methods to pinpoint underlying problems. • Develop and implement actionable solutions to prevent the recurrence of these issues, ensuring long-term improvements in team performance and software quality. • Foster a culture of continuous learning and problem-solving within project teams to proactively address potential issues before they escalate.   NHS Lincolnshire CCG  Digital Project Manager | January 2022 – June 2022   • Contributed to a team tasked with defining project scope, planning, and executing a variety of intricate innovation and transformation projects within the ICS Digital, Data and Technology (DDaT) Team. • Provided support to the DDaT Portfolio programme through project and program management, as well as administrative assistance. • Collaborated with Programme Directors, Leads, and the DDaT Team to ensure the implementation of robust governance systems that supported project delivery. • Engage with senior stakeholders to ensure clear communication, alignment and support for the project. • Develop detail project plans, including timelines, resource allocation, and risk management strategies, ensuring all deliverables are met within budget and scope. • Oversee all aspects of the software development life cycle (SDLC) for the replacement system, ensuring best practices are followed and quality standards are met. • Manage and control the package vendor, ensuring their progress aligns with project timelines and quality standards. Negotiate with the vendor when necessary to address any issues, delays, or changes in scope. • Identify potential risks and issues proactively across all delivery activities, and manage them through appropriate mitigation strategies, escalating when necessary to ensure the overall program remains on track.     NHS Sheffield CCG Project Support Manager O365 migration | August 2021- December 2021   • Monitored the project throughout its implementation and migration phases, ensuring adherence to project schedules and timelines. • Establish and maintain highly effective relationships within projects and other project and business teams to ensure that interfaces work correctly. • Deliver the projects to the required quality and success criteria as defined in the project definition or Project Initiation Document (PID). • Management of 3rd parties, acting as a routine contact point between organisation and supplier. • Manage cross project and programme dependencies, ensuring activities are joined up from an operational and delivery point of view. • Proactively manage, through appropriate project management frameworks key customer and stakeholder relationships relevant to the projects • Manage projects to ensure that resultant systems/services deliver the specified objectives, within budget and timescale. • Maintain and manage internal and external project dependencies. • Monitor contract performance, manage underperformance and escalate where necessary. • Ensure that IT/business strategy, policy and standards are adhered to, thus achieving commonality and ease of maintenance. • Define and agree the scope and business priorities of the project or programme. • Develop and agree acceptance criteria for the relevant project or projects. • Analyse problems, action and progress issues as appropriate, ensuring follow through to resolution. • Provide regular updates against targets to demonstrate performance and progress against the project plan. • Proactively manage the interfaces into projects, the portfolio and the business. • Presenting work project information into the gate review process. • provide regular reports in support of project governance. • Providing input into the governance process itself, including the methods and tools to be used.   The University for Manchester  Senior Postgraduate Administrator June 2021- July 2021   • Provided comprehensive administrative support to staff involved in postgraduate teaching (PGT), including the Director of Postgraduate Taught Education, Postgraduate Programme Directors, PGT Course Unit Leads, and Dissertation Supervisors. • Handled the production of formatted exam papers and solutions, as well as the collation and verification of marks and feedback sheets. • Handled the production of formatted exam papers and solutions, as well as the collation and verification of marks and feedback sheets.       Royal Bolton NHS Foundation Trust Project Support Officer | April 2021- May 2021   • Leveraged NHS benchmarking tools such as NHSI, Model Hospital, and NHS Benchmarking network to inform and enhance operational processes. • Applied the Getting It Right First Time (GIRFT) programme to drive improvements in patient treatment and care. • Developed impactful data visualisations to effectively communicate information and promote data literacy.   Bespoke Group  Project coordinator | November 2017 - December 2020   • Supported project managers in planning, executing, and closing projects within specified timelines. • Collaborated with cross-functional teams to ensure smooth project workflows and timely delivery. • Coordinated project activities and timelines, ensuring adherence to deadlines and budgets. • Facilitated effective communication between team members, stakeholders, and project managers.    Essential Skills • Agile & Scrum Methodologies • Backlog Management & User Story Writing • Stakeholder & Conflict Management • Agile Ceremonies Facilitation • Communication & Collaboration Tools (Slack, Confluence, Mural) • Team Onboarding & Documentation • Data Visualisation & Dashboard Development • Continuous Improvement & Retrospectives • Change Management & Agile Transformation     Behavioural Skill • Results-oriented • Thinker and decision-maker • Influencer • Efficacious • Strong communicator  • Emotional Intelligence • Self-confidence  • Strong Leadership   Technical Skills Jira | Confluence | Trello | Slack | Mural | MS Share Point | Power BI | Smartsheets     References Available on request.