Sharon Magero

SHARON MAGERO EMAIL:-PHONE: - PERSONAL PROFILE I am highly motivated, conscientious and competent collaborator who possesses in-depth knowledge and expertise with a proven track record of self-motivation and hard work. I have a solid experience in undertaking operations such as administration and front office, human resource, procurement, store keeping and stock controls, excellent in customer service, satisfaction and support. I am passionate about roles with social course. I possess great business skills to contribute positively to the growth of any business organization. I am selfdriven, a team player and a fast learner with the ability to create and implement new concepts faster. EXPERIENCES CALL CENTER AGENT[ Calls and Social media]-SHOP AND DELIVER LIMITED, BETIKA KENYA Jan 2021–I currently work here Delivered consistently high levels of customer service which resulted to reduction of customer hold time on the queue Answer customer inquiries on calls and chat via email,facebook,twitter and Instagram Top agent of the month breaking the voice record- scored 98.6% in the monthly KPI reports Delivered customer intelligence through customer feedback Consistent in achieving my monthly targets and KPIs CASHIER AND WAITRESS –HERON PORTICO HOTEL (AUGUST 2019-MARCH 2020) Expressed high levels of honesty hence increasing the sales volume with 10% Offered high quality customer experience which led to more repeat customers Daily financial reports that led to accountability and ease of cash flow Administrative officer Momo pencils (JUNE 2019-August 2019) Introduced and implemented new communication channel called ASANA Helped in marketing the organization via telephone because it was a new start up Helped the sales team in tele sales CUSTOMER CARE REPRESENTATIVE/TELESALES –fleet simplify (JANUARY 2019- MAY 2019) Increased the number of ride hailing vehicles managed from 30 to 101 which in turn increased the organization profit margins. INTERN- THE HERON PORTICO HOTEL (MAY 2018-AUGUST 2018) waitress Front office Sales and marketing Housekeeping Human resource INDUSTRIAL ATTACHMENT-SILVER SPRINGS HOTEL (JUNE2017-AUGUST 2017) Waitress House keeping Production KEY SKILLS A fast learner with proven track record of achievement Proficient in the use of all Microsoft applications A strong collaborator who always puts the needs of the team fast Exceptional communication skills A strong sense of business acumen and understanding that the organization objectives are crucial to my work An adaptable approach to change and someone who takes responsibility to their ongoing professional development. EDUCATION BACKGROUND DIPLOMA IN HUMAN RESOURCE MANAGEMENT OCTOBER 2021- I am still undertaking the course Bachelor of Business in Hotel and Hospitality Management University of Eldoret- HOBBIES Acts of service Adventure REFEREES. 1. Monica Mwendia Call center supervisor Betika -. Mr.David Mwaniki General Manager-sales and Marketing The Heron Portico Hotel -. Mrs Balqis Chepkwony C.E.O Fleet Simplify -. Mr Shadrick Wawire General Manager Silver Springs Hotel -