Sharon Kujah

I am a highly dependable and results-driven Customer Support Specialist with over three years of experience delivering exceptional service in fast-paced, high-volume environments. I specialize in remote customer support, call center operations, billing and subscription management, helpdesk support and CRM administration.

I currently manage 80+ daily customer interactions across phone, email and live chat, maintaining a 98% first-contact resolution rate. My expertise includes billing dispute resolution, account management, payment processing support and real-time CRM documentation using platforms such as Zoho, Freshdesk and Avadata. I ensure every interaction is handled with professionalism, accuracy and empathy while protecting brand reputation.

I understand the service standards expected by US and UK customers, clear communication, efficiency, accountability and solution-focused support. I consistently meet performance metrics, reduce escalations and improve customer satisfaction by combining active listening with structured problem-solving.

Beyond frontline support, I bring strong administrative and virtual assistant capabilities, including data entry, record management, transaction monitoring, workflow coordination, and cross-functional collaboration with technical and operations teams. My typing speed (40+ WPM) and ability to multitask across multiple support channels allow me to maintain quality while meeting response-time targets.

As a remote professional, I am self-motivated, tech-savvy and comfortable working independently or within distributed teams. I adapt quickly to new systems, processes and KPIs. I continuously seek opportunities to improve efficiency and customer experience.

I don’t just answer inquiries, I resolve problems, strengthen customer trust and contribute to long-term retention.

If you are looking for a reliable Remote Customer Support Specialist who can enhance your helpdesk operations, improve response times and deliver consistent, high-quality service, I am ready to add measurable value to your team.