Sharon Kolawole

Lola Kolawole Lagos, Nigeria - •- Professional Summary Excellent Problem solver with strong sales analysis and reporting skill. History of attention to detail and thoroughness beyond expectations. Self- motivated, dependable, quick learner who enjoys working in a challenging multi-tasking environment, and committed to a job well done. Work Experience Human Resources Assistant Loveworld Plus March 2023 - Present Assisted in payroll disbursement for a team of 30+ employees. Prepared candidate portfolios and headhunted for best fits for new position openings. Posted job descriptions online, responded to candidates, and assisted in interview processes from start to finish. Shadowed senior HR reps in conflict resolution and complaint management. Maintained 100% accuracy and timely schedule of updating employee records, accounting for new hires and employee resignations. Sales Representative/Telemarketer Premier Producers Group (Remote) August 2022- March 2023 Assisted call-in customers with questions and orders. Passed successful leads on to licensed originator. Promptly responded to around 183 telephone calls per day. Interacted with over 180 customers during an average shift, surpassing targets by 30% and ensuring customer satisfaction. Very Conversant with Zendesk, Slack. Delivered an exceptional customer service expeience, resolved issues and shared benfits of additional service. Sales Representative Rent To Own (Remote) February 2022 - August 2022 Collaborated with sales members to stay current on inventory levels, complete accurate orders and resolve item issues. Developed high emphatic client relationships and earned reputation for exceeding service standard goals. Very conversant with the Convoso for taking inbound and outbound calls. Made over 200 inbound and outbound calls daily to interest them on our services. Appointment Setter Samper Roofing (Remote) January 2021 - January 2022 Made over 200 cold calls daily to business owners and met over 70% appointment scheduling target in a month. Very Conversant with Vici dialer, Zendesk, Slack. Delivered an exceptional customer service expeience, resolved issues and shared benfits of additional service. Effectively followed up Clients until closed deals. Education BSC. Mass Communication Ahmadu Bello University, Kaduna State, Nigeria Skills Dedicated team player Self-motivated Recruitment Process Proficiency in Microsoft word, Excel, Adobe. Ability to multitask. Critical thinking Conflict Resolution Verbal & written communication skills Detail-oriented Confidentiality Problem-solving & Decision Making skills Persuasive Negotiation Compassionate & empathetic Data analysis People-focused Goal-driven Language English 2016