Sharon Karimuddin

Sharon Karimuddin CONTACT INFORMATION EMAIL-ADDRESS Block 20 lot 8 Zamboanga Street Maharlika Village Taguig City, PH 1631 PHONE - LANGUAGES English Intermediate SKILLS Customer-service skills Attentive and able to listen with interest Clear written and verbal communication skills Able to keep a positive attitude and remain patient when dealing with dif cult customers or situations Self-controlled and calm under pressure or stress Able to empathize with clients who have not found your products or services to be satisfactory Looking for a job opportunity as a customer service executive where the goal of providing exceptional and swift response in a professional manner for customer demands can be ful lled. EXPERIENCE Customer Service Representative - Responsible in providing customer support to clients who wish to register their cheques. West Contact Services Makati City May-2008 - March2010 -Answering inquiries from bank representatives and provide authorization for cheque encashment. Customer Service Representative Telus International Philippines Taguig City March-2011 - April2013 Customer Service Representative 24/7 INC. Makati City January-2014 - June2016 Customer Operation Specialist UBER PHILIPPINES Taguig City August-2016 - May2018 - Assisting clients with their billing inquiries, account modi cation, process refunds, process new mobile application, process payments. - Assisting clients with their payment arrangement request - Suspend clients phone service for unsettled bill. - Remove suspension, once payment is made. - Process payments. - Provide assistance to riders and drivers trip concern via social media platform - Process refunds and payment. EDUCATION Bachelor of Science in Hotel and Restaurant Management The Fisher Valley College Taguig Under graduate