SHARON JOAN
Account Relationship Executive
Value-based Selling | Relationship Management | Social Selling | Communication and
Listening | Consultative Selling | Personal Branding | Customer Service | Leads Generation
Cell: - | - | Email:-|
PROFESSIONAL PROFILE
Seasoned and performance driven Account Relationship Professional who is passionate about
delivering excellent products and services by utilizing training and presentation skills. Enjoys
fostering and nurturing relationships that result in repeat business and subsequent referrals
through value-based selling, consultative and social selling techniques. Result-oriented and
consistent with an aim of resolving any pending issue within the shortest period so as to give
clients an outstanding customer experience.
Professional Strengths:
Customer Service: Organized, passionate about client relations and focused on
enhancing the customer experience.
Team spirit, Time Management and Commitment: Works collaboratively with
partners and colleagues to achieve organizational goals; soliciting input by genuinely
others’ ideas and encouraging ownership and commitment
Strategic Management: An excellent planner and strategy builder with experience
creating detailed work plans
Consultative Selling: Prioritizes relationships and open dialogue to help in identifying
the customers’ needs and providing solutions
Presentation and pitching ideas: Able to present and demonstrate the value of products
and services to clients
Training: Identifies clients’ individual needs and can recommend services that
maximize values and help them improve
Industry Expertise
Customer Relationship Management (CRM)
Value- based Selling
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PROFESSIONAL EXPERIENCE
Business Development Executive | August 2021 – January 2022
Blu Zetta
Key Contributions
Working with clients by offering advice on emerging branding trends which resonates
with ideal target market to ensure reduced visitor bounce rate and increase
accessibility of their websites.
Assisting companies increase their response rates by ensuring excellent client
retention through effective engagement strategies.
Identifying customer requirements and delivering tailored and excellent solutions.
Devising and implementing the business strategy to advance service delivery.
Enhancing thorough understanding of the market thereby supporting investment
growth opportunities and delivering market insight which informs investment plans.
Researching and advising the management on how to diversify the market scope that
helps provide high quality content
Business Development Volunteer | June 2021 – August 2021
Kenfro Company Limited
Key Contributions
Worked with clients by helping them set up and manage their online presence by
creating quality contents
Offered customer outstanding and timely services by sending quotation and Invoices
and various policy documents
Coordinated various administration duties from receipting, filing and provided
exemplary sales services to clients
Increased the organization’s response rate by 90 % by eliminating delay time at the
client’s service points
Adopted virtual calls thereby building trust with clients especially the international
clients which was possible through the implementation of the use of video call for
products demonstration and instant feedbacks
Developed and Implemented a FAQS and an automatic responses system across all
the social media pages which increased the customer engagement and response by
100%
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Business Development Executive | January 2020 – April 2021
My Health Africa Group Limited
Key Contributions
Developed successful market entry strategies which helped launch products in new
regions
Conducted webinars for Telemedicine that assisted medics adapt new technology as
well as addressing their needs.
Collaborated with development team and designed country specific products which
addressed various market needs.
Developed a pre-recorded demo that was shared to the team which enabled product
demonstration at any time and boosted sales
Finance Intern | September 2019 – December 2019
Kenya Ferry Services
Key Achievements
Preparation of statutory payments such as withholding tax.
Preparation of bank reconciliation and following up on any outstanding items
Facilitating internal and external audits by retrieving documents
Overseeing the running of petty cash.
Facilitating all payments to suppliers.
Taking part of the quarterly stock take.
Maintaining an updated filling system and ensuring posting of all transaction
Data visualization and preparation of quarterly and yearly sales report.
EDUCATION
BSc. (Finance) | The Co-operative University of Kenya | 2015 - 2019
PROFESSIONAL TRAININGS
Certified Investment and Financial Analyst | Kasneb Training | Ongoing
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BOOKS
The Art of Creative Thinking- How to Be Innovating and developing Great Ideas |
John Adair
Pitch Anything- An Innovative Method of Presenting, Persuading and Winning the
Deal | Oren Klaff
REFERENCES
Michael Kamundi | Accountant, Kenya Ferry Services Mombasa-Kenya | Email:-Captain Benfred Okeri, Captain, Kenya Ports Authority, Mombasa- Kenya | Email:-Andrew Ndege Ndambiri | Senior lecturer- The Co-operative university of Kenya |-
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