Sharon Igiehon

Sharon Igiehon Lagos, Nigeria, 105102 | --An energetic Customer Service and Sales Representative offering value driven services and converting leads to customers; superior communication skills and understanding of client needs. Recognized for creativity, resourcefulness, and high performance in achieving set targets, thus contributing to sales, revenue, and profit growth. EXPERIENCE Lead Generator Oct 2022 - Present Call Expert, Missouri, USA. (Remote) * Cold calling - both outbound and inbound calls to and from prospective clients timely, with empathy and courtesy. * Lead generation through effective marketing strategies and clear communication * Rapport and Quality call transfers of potential clients to licensed field underwriters. * Documentation of leads information for subsequent follow ups as at when due. * Use CRM software (Chase Data, Vici) to maintain detailed contact logs and account records. Sales Representative Nov 2022 - Mar 2024 Reality Debt Solutions, California, USA (Remote) * Respond to customers' inquiries on company's products and services and complaints. * Communicate sales promotions to customers to grow average customer account size and maintain strong revenue streams. * Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential. * Use CRM software (Convoso) to maintain detailed contact logs and account records. * Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Client Relationship Manager Jan 2022 - Oct 2022 Farm forte Argo Allied Solutions Ltd., Lagos State (Hybrid) * Developed strategic relationships with existing customers by learning preferences and managing regular communications. * Updated customers' accounts/records with relevant information. * Used CRM software (3CX) to maintain detailed contact logs and account records. * Promptly responded to inquiries and requests from customers via mail using Zen Desk. * Crisis management. * Evaluated customer information to explore issues and maintain high quality service. Customer Service Agent Sep 2019 - Dec 2021 United Bank for Africa (UBA) Plc - Tribest Support Group, Lagos State (On-Site) * Educated customers on company systems, form completion and access to services. * Used CRM software (Avaya, Fresh Desk, and Fresh Chat) to maintain detailed contact logs and account records. * Addressed escalated customer service issues sent from sales and service teams to save customer relationships. * Facilitated communications through management of inbound and outbound customer calls. * Increased sales by offering advice on purchases and promoting additional products. * Trained new recruits on work and company processes. * Researched client requests to create the best possible solutions for diverse needs. * Promoted to a Quality Assurance Officer - audited Customer Service Agents' interactions with clients. * Coached Customer Service Agents on the processes and guidelines of the job. EDUCATION B.Sc., Mass Communication Ajayi Crowther University, Oyo State, Nigeria Sep 2021 - Jun 2023 SKILLS Expert in: Customer Relations & Client Service , Sales Expertise , Effective Communication , Problem Solving, Product Knowledge, Emailing, Objection Handling, Training, Lead Generation and Qualification Intermediate in: Trouble Shooting LICENSES & CERTIFICATIONS EF Standard English Test EF SET 2024 Fundamentals of Digital marketing Google Digital skills for Africa 2020