Sharon Gay B. Trinidad

 51 Sct. Tuason corner Sct. Limbaga, Brgy. Laging Handa, Diliman, Quezon City  Phone - E-mail-Sharon Gay Bustos Trinidad Summary of qualifications Birthday                   August 6, 1977 Birthplace                 Manila Age                           43 years old Gender                      Female Civil Status               Married Religion                    Roman Catholic Height                       5’2” Weight                     125 lbs Work experience February 2006 - Present   Sitel Philippines Technopoint Bldg. Ortigas Home Depot, Julia Vargas Ave., Pasig City Customer Service Representative (Outbound)   Virgin Media Outbound Mobile  Top Agent – December 2011 Top Agent – August 2014 Edge Winner – Top 10 Club 2014 Edge Winner – Top 10 Club 2018 MMIG – Insurance   Top 10 Agent 2011 Chase B to B Earthlink  Top Agent February 2007 Chase Acquisition Oct. 2005 – January 2006   Air Relay Corp.   Eastwood, Libis, Quezon City Telemarketing Sales Representative Direct Merchants Bank, HSBC, CCB. December. 2000 – Sept. 2004   Prudentialife Plans. Inc Makati City   Admin Assistant / Exec. Secretary Under general supervision, performs diverse and advanced secretarial, clerical, and administrative duties. Responsible for arranging business travel plans of the Superior including ground, hotel and air reservations. Schedule flights and hotel accommodations. Types letters, forms and documents according to standard procedures. Answers telephone calls, tactfully handling inquiries and/or transferring calls to the Superior.  Arranges Superior’s appointments, schedules and coordinates meetings, manages scheduling problems. Classifies and files correspondence records and other data.  Prepares reports, manuals and graphics for presentations. July 1999 – October 1999     HCS Medical Center (Presently Ford Med)      Administrative Assistant ▪I’ve been the Secretary of the Clinic Director and the Clinic Manager of the said clinic.  I am the one who make the report of the Medical Doctors.  I am responsible for the inventory of the supplies.  Monitored the attendance of the employees / staffs. Jan. 1999 – April 1999     AMA Computer College     Quezon City On-the-job- trainee Feb. 1998 – Oct. 1998     ACA Video     Kalayaan Brach, Quezon City Family Service Representative / Telemarketer / Cashier Education Sept. 2001 – Oct. 2001     Dale Carnegie Training  Personality Development 1996 – 1999     AMA Computer University     Quezon City BSBA Major in Management 1989 - 1993     Sta. Isabel College     Manila Secondary 1983 – 1989     Sta. Isabel College     Manila Elementary Organization Philippine Coast Guard Auxiliary – Ensign Interests and activities Surfing the net, cooking, baking, singing Computer Literacy / Tools MS Office: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access; XLite, Podio, Dispute Suite CRM for Credit Repair Languages English, Filipino Seminars Attended March 23, 1999     Make Your Work Easy Through Processing Techniques AMA Computer College, Quezon City Self-description Having a work experienced, I am a self-confident, independent, and quick problem solver. I have good interpersonal skills.  With strong sense of responsibility, hands on management and communication skills. Strong loyalty and self-motivation.