Sharon Garcha

Sharon Garcha Address: Burnham, Berkshire, SL1 6PA, UK (car driver & access via Elizabeth line to London) Mobile:- Email:- I am a professional, highly ambitious individual with experience ranging from being an assistant accountant, payroll officer, office manager, operations assistant, live-in private personal assistant and executive assistant. I am a reliable team player who demonstrates excellent communication skills with a hardworking and enthusiastic attitude towards work. In addition, I have good emotional intelligence, negotiation skills and a highly organised approach which enables me to meet very tight deadlines under mounting pressure. My willingness to take ownership of all tasks, be on call 24/7 and be flexible has led me to achieve the great success I have to date along with huge appreciation from my line managers. Care Concern Group (Real Estate Company) September 2021 to September 2024 (Permanent Role) Executive Assistant & Personal Assistant Working for a large family business of over 5000+ employees in a highly demanding role for a HNWI (working 6 days per week) as the first EA/PA for the 3 businesses which are care homes including specialist care homes for the elderly, nurseries and adolescents. Managed the CEO’s entire business and personal diary, heavy email management, setting up calls/meetings, reviewed his personal and business expenditure, liaising with the executive team on various tasks, set up of all meetings, arranging oversea investor visits, corporate ski trip with investors, midyear investor trip in Europe, corporate golf day. Preparation of board packs for 3 board meetings each month, minute taking, following up of action points with attention to CQC queries, main point of contact for all investors (3 main investors and 5 smaller investors), shareholders and part of the executive team Responsible for arranging annual company conference which included staff, investors and shareholders (approx. 300 people), This annual event included selecting the venue, speakers, presentations, awards, accommodation, transport, menus. Organise and maintain the CEO’s functions and diary including answering telephone enquiries, assisting in planning through prioritisation, allocation and organisation of appointments within a scheduled work programme. Liaise with a wide range of people to ensure that all appropriate arrangements are made for meetings, seminars. Complete ownership of setting up and managing the CEO’s entire new mansion from supplier contracts (all insurances, air conditioning, irrigation system, swimming pool, sauna, steam plant room, comms room, home control system, plumbing, heating, electrics, gym, roofers, gardening etc) Other personal duties, which involve a high level of trust, include and are not limited to creating and managing CEO’s nutritional and fitness plan, picking up dry cleaning and food shopping, booking doctor and dental appointments, purchasing gifts on behalf of the CEO for others, booking private jets, travel and hotels for all holidays, purchasing new vehicles and working closely with family members and close friends in assisting them with different tasks Arranging events such as birthday parties, summer BBQ, Christmas party, baby shower from start to finish i.e. catering, invitations, decorations. The tasks performed in this role were extensive and required me to be flexible. Some of the duties are very sensitive so cannot be listed. This role is one of my greatest accomplishments to date. Viraj Profiles Ltd in Mumbai (World’s Leading Stainless-Steel Manufacturing Company) January 2021 to May 2021 (Contract Role) Private Live-In PA & Executive Assistant to Chairman, CEO & Founder (7 days per week) Relocated to Mumbai to live with self-made billionaire and his family to support their businesses i.e., one of the world’s largest stainless steel manufacturing company, aviation company, courier & transport company, packaging company and property company. Coordinate projects and minute take key meetings on behalf of the Chief Executive. To accurately record key meetings and maintain documentation, circulate in a timely manner and coordinate the completion of key actions prior to the next strategic meeting. Chasing up department heads and plant/factory heads on reports, discrepancies, issues etc (10 plants in total which were more than 100,000 square feet in size with over 7500 factory workers) and travelling to plants which was 2 hours away to do regular check-ups, meet with plant heads & report back to CEO. Typing letters, emails, WhatsApp messages & managing the mobile phone on behalf of CEO, manging CEO diary (which was frequently changing), liaising with all departments/ directors and other EAs on co-ordinating new meetings/relaying changes. Managing all household staff (chefs, butlers, cleaners), drivers, security team as I was a live-in PA. Personal duties included arranging personal travel, booking/managing/liaising with CEO’s personal shopper/clothes stylist, tailor, personal trainer, massage therapist, barber, doctors, dentist. Reviewing CEOs personal credit card expenditure, withdrawing cash, shopping on Amazon for personal & household items, buying gifts for family & employees on behalf of CEO 1E Ltd (IT Sector) October 2019 to December 2020 (Permanent role – ended due to Pandemic) Personal Assistant to the CEO & Founder Providing personal support to CEO & his immediate family such as planning his wedding and birthdays, arranging holidays abroad, car insurances, car MOT, rental properties, looking for new home, tax return, private appointments, food shopping/gifts, personal trainer sessions, VISAS etc Visiting and supporting the CEO’s son at Edinburgh University with dyspraxia by speaking to lecturers and disability support services, arranging additional tuition, personal trainer sessions, student accommodation, ensuring coursework completion, lecture attendance and personal schedule (haircut, massages etc) Gatekeeper and point of contact for organising internal and external meetings, managing meeting agendas, delivering actions arising from meetings, co-ordinating actions of others including the preparation and circulation of agendas and taking minutes (great deal of shorthand) Prepare and coordinate forward plan of CEO meetings. Plan meetings and invite participants, draft agendas and reports for meetings and coordinate all administrative and hospitality aspects of board meetings, sub committees, leadership team meetings and special project meetings. Ensure information is accurately recorded and sensitive and confidential issues appropriately dealt with. Other tasks included and were not limited to working to different time zones (i.e. with UK, India & New York offices), being versatile in working around CEO’s schedule (i.e. weekends and after hours), managing private club membership, raising and approving POs, reviewing invoices, producing presentation material, organising international flights, hotels, taxis, hire cars as well as itineraries, expense and petty cash claims for CEO, monitoring BA executive club and AMEX points etc. Movolytics Ltd (Technology Start-up SAAS Company) August 2016 to August 2019 (Permanent Role) PA to the CEO and Business Efficiency Manager PA to the CEO (HNWI), part of management team, point of contact for board of directors and working across all functions of the business. Attending CEO’s meetings, taking notes, diary management, booking travel and hotels, producing presentations, reports and excel spread sheets for various meetings, collating expenses, conduction of management meetings in CEO’s absence. Worked closely with the board of directors/investors in creating board packs, monthly and quarterly reports and providing weekly and monthly metrics for board calls. Responsible for designing and managing our new 5,000 square feet office with our fitout contractors in less than 8 weeks which included working with solicitors, surveyors, approving designs, choosing furniture and being solely in charge of the transition from the old office to the new office. Managed all office requirements and facility issues as an Office Manager Ensuring compliance across the company i.e. updating T&Cs, GDPR legislation, health and safety, sending all first aiders and fire marshals for re-training Responsible for various projects such as recovering over £100K debt from customers, reconciling the systems to capture 2000 unbilled subscriptions, reducing spend across the business, contracting over 3000 subscriptions on a 36-month contract, transitioning customers onto the new user interface system and reduced our customer churn rate by 30% Set up customer experience team, created the entire customer lifecycle process, conducting customer surveys with Marketing, assisting in training brochures & videos, monitoring our customer experience rating score to ensure consistent customer satisfaction which thus led to a higher retention rate of customers, referrals, testimonials and additional tracking devices purchased from the customer. Escalating high level customer complaint to management team, tracking customer complaints and categorising them so that the department concerned has solutions and practises to deal with the problem. Facilitating in the setup of subsidiary company in Spain i.e. managing new office, searching for accountants, operational requirements, implemented processes and metrics for Spain. Tagetik (Worldwide Software Vendor) March 2013 to August 2016 (Permanent Role) Accounting, PA, Office and Operations Manager PA to both the Sales Director and Consulting Director Duties ranging from organising car insurance, mobile phone contracts, completing expenses, analysing credit card expenditure, typing, proof reading, checking emails, PowerPoint presentations, drafting contracts and letters, attending meetings with pension providers accountants on behalf of directors, telephone calls and messages and all other PA duties as required by directors. Assisting in management of 20+ employees including (but not limited to) interviewing candidates for open roles, conducting annual reviews, approving PTO and providing year end competency recommendations to management. Travelling to Head Office in Italy and France in development of new accounting system in addition to regular training Using multi-currency with internal and external systems such as Salesforce CRM, Netsuite, Gestore, O&F (internal invoicing system), SAGE Accounts & SAGE Payroll Managing administration division to implement policies & operational procedures to align with company's business objectives and in compliance of statutory requirements. Working closely with the outsourced payroll and accounting department with daily queries as well as reviewing contracts, month end, year-end reports, budgets etc Providing an appropriate working environment with regards to managing risk within the framework and complying with relevant Employment and WH&S legislation Escalating operational risk loss events, controlling deficiencies and risk by identifying to line manager then implementing relevant risk and control functions promptly Facilities management including responding to maintenance issues, office insurances, coordination of courier services, ordering supplies, upkeep of office. Event co-ordination of user conferences, global/UK meetings, training Assisting sales, marketing, telesales, consulting departments with specific and ad-hoc tasks such as training manuals, presentations, events, emails, product information etc People1st (Shared Services Department – Sector Skills Council – Non-profit Organisation) April 2011 to March 2013 (Permanent Role) Assistant Accountant and Payroll Officer Card Processing Solutions Ltd (Financial Services) October 2010 to April 2011 (Contract Role) Assistant Accountant Other Skills Salesforce CRM NetSuite SAP Xero Microsoft Office proficient (Excel, Word, Outlook, PowerPoint) SAGE Accounts and SAGE Payroll Sun Microsystems Fido & AS400 (in house systems) Earnie (payroll system – part of IRIS software) Education Uxbridge College: Sept. 2006 to July 2009 AAT (Passed) Herschel Grammar School: Sept. 2004 to June 2006 ‘A’ Levels Psychology (A), Sociology (A), History (C) Baylis Court School: Sept. 1999 to June 2004 11 GCSE’s A-C Mathematics (Higher Tier - B), French (C), English Language (B), English Literature (C), Double Science (B B), Information Technology (A) Key Achievements Received a trophy from the Chairman at People1st for Employee of the Year 2011 (youngest and shortest servicing employee to win this award) Employee of the Quarter in the summer of 2013 at Apodi Limited Experience in a special needs school, catering for autism and Asperger’s syndrome. Hobbies and Interests Nutrition, exercise and mental well-being Learning to cook new protein dishes. Real life documentaries on space and crime