Sharon Daladag

Sharon Chavez-Daladag Dr. A Chavez St. San Felipe Batangas Philippines 4222 Mobile No.: - Email Address:- Work Experiences SSL Sales Support Officer (September 21, 2015 – August 30, 2017) Netrust Pte Ltd (Singapore) Salary: 2600 SGD Duties and Responsibilities: • • • • • • Interact with customers, Resellers and Partner to identify and resolve technical issues Provide first level Technical Support via phone and email for Secure Socket Layer (SSL) certificates Coordinate with and escalate highly technical issues to the Service Delivery Team and/or Partner if necessary Create and maintain documentation of issues encountered and resolution for tracking purposes and for future reference Provide basic SSL technical support training to the Sales Support Team Any other ad-hoc duties Senior Customer Service Officer (May 13, 2008 - January 31, 2014) Bintan Resort Ferries Pte. Ltd. (Singapore) Last Drawn Salary: 2720 SGD Duties and Responsibilities: • • • • • • • • • • Receive, Process and verifies the accuracy of bookings from customers and travel agent Dealing with customer enquiries and aiming to meet their expectations Prepare, revise and submit monthly reports, inventories and other documentation. Oversee customer service officers and assess that they are meeting customer satisfaction. Responsible in all aspects of management task pertaining to customer service and terminal operations. Expert in Front Line duties such as Check in counter for Economy and Business class passengers. Attending to VVIP passengers including coordination with all the requirements needed. To ensure efficient running of terminal operations and that quality customer services are protected, at the terminal reservation office and ticketing and check in counters. Perform passenger check-ins and ground handling services at front office with rotation to helpdesk duties Process ferry booking requests including groups charters and special events • • • • • • • • Monitor demand for ferry seats and inform Report Officer if additional seats are required Handle calls, emails, walk-in enquiries and booking requests Preparation of boarding passes and disembarkation/embarkation cards Perform gate duties and ensure ferry punctuality of all ferry departures Account for individual collection and submit settlement report at the end of each shift Act as reception officer for our VIP lounge for business class passengers Drives buggy for VIP, children, handicapped and passengers with special needs Any other related duties assigned from time to time Customer Service Representative (Credit Card VAC (Voice Authorization Code) UK) HSBC Data Processing Inc. (Makati, Philippines) January 16, 2007 – January 14, 2008 Duties and Responsibilities: • • • • Assist merchants in getting authorization codes for the purchase of their customers. Help HSBC branches and other offices in checking any decline transactions from ATMs and Point of Sale. Verify HSBC customers regarding referred and high-risk transactions. Make sure to provide excellent customer service while achieving good quality scores and meet required AHT (Average Handling Time) Customer Service Professional (Capital One – Credit Cards) Sitel Management Philippines (Mandaluyong, Philippines) May 02, 2006 – December 16, 2006 Duties and Responsibilities: • • • Assist Capital One Card Holders regarding their account. Check balances, APR, interest rates, credit card limit. Offer balance transfers, insurance and credit scores protector. Number Porting Specialist (Sprint WLNP – Wireless Provider) Teletech Customer Management Philippines (Pasay City, Philippines) September 29, 2003 – April 13, 2006 Duties and Responsibilities: • • • Assist Sprint wireless customers whenever they encounter difficulties with their wireless phones. Help customers in transferring to their new provider while having the same number. Troubleshoot any problems regarding the procedure. Media Assistant PMP Media Bureau (Mandaluyong, Philippines) July 1, 2002 – June 8, 2003 Duties and Responsibilities: • Monitor television stations, radio stations and newspapers for current events. • Make reports for the former president of the Philippines • Send / fax press releases to major newspaper editors and broadcasters. Cashier Chowking - Lipa (Lipa City Batangas, Philippines) August 8, 2000 – April 8, 2001 Duties and Responsibilities: • Get customer orders, receive payments and provide customers their needs. • Count money and give customer their change. Provide excellent customer service. Education College: Bachelor of Science in Computer Science De La Salle Lipa University Lipa City, Batangas, Philippines 1998 - 2002 Skills : • • • • • • Good telephone etiquette Proficient in IT Applications such as internet, emails and Microsoft Office Providing excellent customer service to clients Ability to handle calls, faxes, and e-mails. Ability To Multi-Task Can work with minimum supervision Trainings Attended • NOVATION Customer Service Training Program Date Attended: 26 April 2010 to 29 April 2010 Trainer: Mr. Tony Lee Thiam Poh • SNEF How to Influence People Date Attended: 29 August 2012 Trainer: Mr. Koh Juan Kiat