Sharon da Silva
Address 24 Farragrove
Taurus Drive
Farrarmere
Benoni
Tel:-
E-Mail:-
Personal Profile
I am a self-motivated individual with 18 years of experience in the Hospitality and related
fields. I can work independently or with a team and have a very good track record for being
an exemplary team leader. I am loyal, hard working and dedicated and thrive in
environments that I love.
Employment History
The Inside Edge
Johannesburg
February 2019 - Current
Operations Manager
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Compiling programs for travel within Southern Africa for corporate international
companies as incentive or business meetings.
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Compiling description documents to accompany these programs
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Coordinate the complete logistics with regards to every element associated with
these programs
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Accompany clients on-site inspections to help sell the destination
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Accompany groups on these incentives’ programs and co -ordinate all aspects
Liaise and maintain relationships with suppliers
Ensuring correct rates are charged so that correct profit margins can be included
Compiling and updating cost schedules for each program
Invoicing to clients
Allocating funds and updating schedules accordingly
Ensuring supplier payments are adhered to as well as correct rebates and loyalty points
are allocated
Reconciliation of accounts post travel
Exploring new and exciting activities to include in these programs
Building and maintaining good relationships with suppliers and clients
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aha Avondale Boutique Hotel Morningside Durban
December 2017 – November 2018
General Manager
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Managing a 17 bedroomed boutique hotel in Morningside Durban with breakfast
service and intermittent dinner options
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Managing and overseeing all aspects of the entire operation
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Opening the hotel
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Managing relationships between owners and management company
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Sales and marketing including social media
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Finance – compiling month end reports for owners and Operations Director
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Visiting corporates and cold calling with sales
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Ensuring high guest centricity
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Stock controls and implementation of all systems
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Obtaining all licences and necessary documentation
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Managing flex permanent staff (6) and permanent staff (5)
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Forecasting
Fairmont Zimbali Resort and Lodge Ballito Kwazulu Natal
May 2017 – December 2017
Reservations Manager
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Resort Hotel features 154 guest rooms and suites, including a Penthouse and
Presidential suite, as well as 18 Fairmont Heritage Place villas
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The primary purpose of the role is to provide support to the Revenue Manager and
optimise occupancies for the 4 entities
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Overseeing a staff compliment of 4 staff members and managing their daily duties
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Assisting with issuing of rates and specials to agents and Tour Operators
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Managing OTA platforms and relationships
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Dealing with Condo owners
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Preparing all arrivals at Zimbali Suites, Zimbali Resort and Zimbali Lodge ensuring
payments and special instructions have been carried out
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Dealing with guests after service feedback and queries
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Assisting Revenue Manager with compiling and presenting the 3-month revenue
forecasts weekly
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Inter departmental relationships namely, finance, front office, conference services
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Overseeing large group bookings and ensuring that guests are looked after as well
as ensuring that payments are received timeously
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Dealing with VIP guests
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Implementing the Reservations system for Zimbali Suites and managing revenues
and services.
Thanda Group Ballito, Kwazulu Natal
July 2016 – April 2017
Traveldesk Co-Ordinator
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The primary purpose of the role was to provide support to the Thanda Sales and
Marketing teams.
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Responding to general queries and inquiries from agents and tour operators as well
as guests
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Assisting with issuing of rates and specials to agents and tour operators
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Managing of electronic data relating to sales (fact sheets; directions etc)
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Co-ordinating the sales team by managing their schedules – including assisting with
their travel and accommodation arrangements for sales trips
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Assisting with the organisation of educational and media trips
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Managing of all the preparation required for travel trade shows.
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In addition, the position involves making pre and post Thanda travel arrangements
for special/VIP guests. Duties include:
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Liaising with guests on their requirements
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Putting together an itinerary for guests based on their preferences and budget
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Booking the arrangements with suppliers
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Working closely with Thanda Reservations to make sure all relevant information is
communicated
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Managing invoicing and payments for travel
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Standing in for the Reservations Manager, as and when required (Relief
Reservations Manager).
Sugar Rush Restaurant Ballito, Kwazulu Natal
January 2016 – June 2016
Restaurant Manager
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Restaurant for breakfast and lunch as well as children’s playpark and party venue.
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Overall running and management of a 100 seater restaurant.
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Stock management
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Hygiene controls
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Implementing HR and IR systems
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Maintaining and optimising COS
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Implementing revenue, cost and stock controls
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Working with GAAP POS. Updating menu costs and pricing updates
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Facilitate all parties and events by coordinating with organisers and other relevant
parties
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Implement systems and procedures to maintain hygiene standards within the food
and beverage services offering
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Sourcing suppliers
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Controlling staffing and expenses in line with operational requirements
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Weekly wages and monthly salaries
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Staff training
The Inside Edge Ballito, Kwazulu Natal
August 2013 – December 2015
Account Manager
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Same as above
Accor Hotels Mercure Hotel Midrand, Johannesburg
August 2011 – October 2012
General Manager
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92 Bedroom hotel with breakfast service
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Ensure cohesion and coordination between all the teams in the hotel.
Supervise the team and develop their skills
Lead hotel marketing activities in the local area
Design and implement actions to improve revenue from the rooms, food and beverage
and direct sales divisions
Build and maintain local networks
Prepare the hotel budget
Implement any new projects and carry them through
Anticipate risks and prevent them
CAPEX projects
Ensuring that HR legislation is adhered to
Preparation of salaries including shift allowances
Good financial acumen
Competitor analysis and hotels market
Attain hotels commercial, managerial and financial targets
Ensure all Health and safety legislation and procedures are observed, managed and
adhered to
Manage and coordinate sustainable development and corporate responsibility projects
Observe and report on online booking tools such as Tripadvisor and Booking.com
Weekly and monthly finance, HR and training reports
Point of contact for all training requirements as needed by the hotels and head office
Driving and ensuring loyalty program is distributed
Networking with all hotels and companies in the area by representing the hotel and group
Ensuring procurement policy is adhered to
Control of cost of sales and expenses in the Restaurant
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Accor Hotels Mercure Hotel Bedfordview, Johannesburg
September 2008 – July 2011
Assistant General Manager
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Assisted General Manager attain sales, financial and Management targets
Replace Hotel General Manager when absent
Assisting with Capex projects
Assisting with annual budgets
Assisting with month end reporting
Maintain good staff relationships
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Overseeing and driving the Revenue Management project in the 4 Mercure Hotels in
South Africa
Performance appraisals
Liasing with all HOD’s to ensure their departments are running smoothly
Ensure the continuous application of the brand standards
Recruitment of HOD’s and other staff
Disciplinary enquiries and instilling fair labour practice in the workplace
Optimise revenue and rates sold to ensure RevPar using TARS system
Education and Training
Wordsworth High School
Grade 12 1995
Accor Academie in conjunction with Essec University Paris, France
International Hospitality Diploma April 2009
Hobbies and Interest
Benoni Lake Club Squash
References Available on Request
Bradley Glenn
Managing Director
The Inside Edge
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Anthony Batistich
Operations Director
aha Kwazulu Natal
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Arthur Nieuwoudt
Financial Manager
Accor Hotels SA
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Michael Delaney
Delegate Manager
Accor Hotels SA
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