Sharon Chinaemere

SHARON CHINAEMERE Port Harcourt, Nigeria PROFESSIONAL SUMMARY I am a motivated sales representative with over two years of experience to driving revenue and building strong client relationships. I have a talent for using various sales tools and CRM systems, such as Salesforce, HubSpot, and Zoho CRM, to enhance customer engagement and streamline processes. I’m skilled at identifying new business opportunities, negotiating contracts, and closing deals that often exceed expectations. I enjoy providing exceptional service and am committed to contributing to my team’s success while fostering longterm customer loyalty. Additionally, I utilize lead generation tools like Lemlist, and Apollo.io to effectively capture and nurture leads. I am excited to bring my sales strategies and relationship management expertise to a new role where I can truly make a difference. CORE COMPETENCIES • CRM Tools(HubSpot, Salesforce)) Active Listening Sales Forecasting Social Media Proficiency • Persuasion Skills Good Communication Skills • Product Knowledge Self-Motivation • Negotiation Skills Customer Support Skills • Time Management Adaptability Skills s • Attention to detail Empathy Skills • Adaptability Data Entry and Reporting • Customer Service Orientation Emotional Intelligence • Problem-Solving Lead Generation • Cold Calling Calendar Management Appointment Setting • • SKILL HIGHLIGHTS • Proficient in HubSpot, Salesforce, Lemlist, Calendly, Google Calendar, Trello and Apollo.io • I monitored market trends, competitor offerings, and customer demographics to strategically position our products where they will have the most impact. • Created and implemented effective sales strategies that align with our business goals and help drive revenue growth. • I use data analytics to evaluate sales performance, pinpoint areas for improvement, and guide our decision-making processes • Skilled at recognizing and managing my own emotions while being attuned to the feelings of others, which helps me build better relationships with clients. PROFESSIONAL EXPERIENCE Sales Coordinator AssureCall-Storm911, Florida Sept 2023-Oct 2025 • I implemented new sales strategies that streamlined the sales process, resulting in a 30% reduction in the sales cycle time. • I collaborated with marketing, product development, and customer service teams to align our sales strategies with broader business objectives, leading to a 15% increase in overall sales. • Successfully reduced the cost of sales operations by 20% without compromising performance, allowing us to allocate resources more effectively. • • • • I trained, coached, and mentored junior sales personnel, which contributed to a 25% improvement in their individual sales performance. I developed pricing strategies that maximized profits by 10% while ensuring we remained competitive in the market. Increased the firm’s visibility through targeted social media ads, resulting in a 50% boost in engagement and attracting new leads. I analyzed customer data to identify trends and preferences, uncovering opportunities for growth that contributed to a 15% increase in customer retention. Sales Representative MH Collective Solutions, California April 2022-April 2023 • I introduced new sales strategies that significantly streamlined our sales process, making it more efficient and effective. • Collaborated with the marketing, product development, and customer service teams to ensure our sales strategies were in sync with the company’s overall business objectives. • Implemented a personalized follow-up strategy, I improved our customer retention rate by an impressive 40%, which helped strengthen our relationships with clients. • Through effective communication and relationship management, I achieved an 85% customer Satisfaction rate, demonstrating our commitment to meeting customer needs. EDUCATION Higher National Diploma Accounting Pan-African Institute of Management and Technology, Port Harcourt , Nigeria National Diploma Accounting Pan-African Institute of Management and Technology, Port Harcourt, Nigeria- CERTIFICATIONS • • • • • In-Demand IT Skills (Digital Witch Technical Support Community) Customer Support Fundamentals (CustomerSuccessU.org) Customer Service Problem Solving (LinkedIn) Customer Service Value Satisfaction (LinkedIn) Serving Customers Through Chats and Texts (LinkedIn) -