Sharon Catapang

SHARON CATAPANG 34E Walnut Street, Quezon City, 1118, Philippines -- SALES SUPERVISOR ABOUT ME Top-performing Customer Service Oriented with proven track record of managing all given responsibili es’ in any assigned posi on. A strong communicator and leader who are able to successfully implement standard office procedures. WORK EXPERIENCE MEDICARD PHILIPPINES INCORPORTED Maka City Aug 2021 - Present Sales Supervisor/ Senior Customer Care Officer ABENGOA Central, Singapore Jun 2015 - Apr 2016 Office Manager MOUNT ELIZABETH HOSPITAL Central Orchard, Singapore Feb 2015 - Apr 2015 Pa ent Account Officer Has more than 15 years’ experience of experience working as Execu ve and Support in a different type of company and posi on. Has the ability to learn and accepts responsibility in works assigned. Proac ve and able to work with minimum supervision in order to meet ght schedules in past paced environment. Fully in charged with helping the team to poten al customers evaluate and judge the merits of various plans to help them select the most appropriate type of coverage for their unique individual needs. Fully in charged to handle irate customer. Conducts review for the performances of every staff, and make sure that they can handle the difficult situa on especially when some of the members are already irate pertaining to their concern. Serve as coordinator to describe the benefits and coverage associated with different types of health care plans and describes exclusion and non-covered treatment approaches. This involves interpre ng the terms of individual policies and offering sugges ons for consumers on how to go about comparing different covered treatment op ons. Keeps management informed by reviewing and analyzing special reports; summarizing informa on; iden fying trends. Maintains efficiency by planning and implemen ng new techniques on how to sell the plan to poten al customers. Responsible for tracking every new cash brought in quarterly. Keeps management informed when it comes to the monthly liquida on such as travel expenses claims of employees and other vendor payments. Performs administra ve jobs such as monthly reports for the liquidated funds. Monitor and ensure that all members concern will be a ended and be given a prompt and clear explana on on all the queries for their membership Performs any task that the Managing Director and Head Quarters assigned. Maintains office services by organizing office opera ons and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisi ons; assigning and monitoring clerical func ons. Keeps management informed by reviewing and analyzing special reports; summarizing informa on; iden fying trends. Maintains office efficiency by planning and implemen ng office systems, layouts, and equipment procurement. Responsible for calcula ng payroll or hiring new employees, office managers must perform their du es with decisiveness and accuracy for a business to perform well. Performs corporate and in-flight accounts of the pa ent. Key in accountabili es of the pa ent. Liaising to the a ending Physician of every pa ent to ask updated medical report that need to be submi ed to the insurance company to request LOG (Le er of Guarantee) for those pa ent who are coverable or payments are to be made by the insurance company. Performs in-flight accounts follow-up and generate in-flight deposit top up report and top up deposit le ers twice and weekly. Monitor and ensure that all Corporate Le er of Guarantee is followed-up within the specified me frame. Performs doctor fee’s billing and generate bills when necessary. Meet up to the payors to discuss financial agreement on how to se le hospital bill especially to the pa ent in self-pay term. Performs any task that HOD assigned. ED ZUBLIN AG Central, Singapore Nov 2014 - Jan 2015 HR Administra ve Assistant OFFSHORE ENGINEERING RESOURCES PTE LTD South East Singapore Aug 2011 - Nov 2014 Administra ve Execu ve HEALTHWAY MEDICAL GROUP PTE LTD. North East, Singapore May 2011 - Jul 2011 Billing Execu ve Handles Employment pass / Work Permit Applica ons and Renewals Maintain and update employees’ (including foreign workers) records such as biodata, trainings cer ficate, medical records etc. Arrange regulatory training for foreign workers Eg. Safety Orienta on Courses (CSOC) and related skill tests. Liaise with the trainings center for all the training courses that need to be update of the foreign workers. Assis ng accounts department for the various invoices sent from the training Centre. Also in involved in wri ng job descrip ons, adver sing vacancies and screening applicants. Covers recep onist's du es when she is not around. Performs administra ve and office support ac vi es for mul ple supervisors. Du es may include fielding telephone calls, receiving and direc ng visitors, word processing, filing, and faxing. Assis ng different departments; Crewing Department; Accounts Department; Administra ve Department. Responsible for processing the Expense Claims, Cab charge Report and PPE/ Internet Phone Card. assis ng accounts department for the various invoices need to be distributed for the responsible par es in every department. Valida ng all incoming mails and prepares outgoing any parcel and documents. Assis ng Crewing Department for all the contracts that need to distribute and signed by the General Manager for the new hire crew. Performs data entry for every detail all of applicants. Responsible for scanning and accep ng all resume from the applicants. Responsible for processing, tracking all the expense claims of engineers that being submi ed for approval in the Accounts Department. Responsible for crea ng and sending invoices to clients for payment and researching disputed invoices. Responsible for sor ng of the medical chits from the respec ve clinics. Performs any ad-hoc du es assigned by the Immediate Superior, especially sending reports to the clients, upda ng records file request from the clients and from the corporate management. Comply with all department and company policies and procedures. Contribute to the fulfillment of department and company objec ves and goals. Accep ng payments for all loan Handling customer transac ons such as checking or saving’s deposits, check cashing, and withdrawals selling money orders and official bank checks preparing coin and currency for retail customers accep ng credit card payments, mortgage, and loan payments accep ng bankcard deposits from retail merchants promo ng banking services and answering customer inquiries. Balancing cash drawer daily. UNION BANK OF SWITZERLAND Central Singapore Oct 2010 - Feb 2011 Project Document Administrator STANDARD CHARTERED BANK North West Singapore Jan 2010 - Oct 2010 Customer Service Assistant EQUITABLE PCI BANK Maka Philippines Jun 2004 - Mar 2005 Bank Teller Performs any prep work required to the documents before scanning and work as imaging specialist, which involves copying documents on a photocopier, then assembling and binding the publica ons. The job also usually includes faxing, filing and tracking all jobs completed on a paper chart, including date as well as starts and finishes mes. Review documents, compile and prepare indexes to make informa on searches easier. Works with any variety of documents in the review process including employee profile. Read source documents and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Resolve garbled or indecipherable messages, using cryptographic procedures and equipment. Select materials needed to complete work assignments. Store completed documents in appropriate loca ons. Handles all forms of customer transac ons; processes deposit and cashes checks; receives customer inquiries and refers service requests to appropriate bank departments Will be involved in ordering, receiving, verifying, and distribu ng cash. May be responsible for bank opening/closing. Opens new accounts and admits customers to safe deposit boxes. Makes concentrated effort to solve customer problems. Accep ng retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts. Iden fying customers and cashing cheques or referring customers to an officer for authoriza on to cash checks. Accep ng savings deposits and withdrawals, verifying signatures. Providing addi onal customer services including Cashiers Cheques, Personal Money Orders, Savings Bonds, Traveler’s Cheques, Food Stamps, Stop Payments, and Cer ficates of Deposits. Balances cash daily Promote and maintain posi ve rela ons with all contacts, customers and poten al customers. Comply with all department and company policies and procedures. Contribute to the fulfillment of department and company objec ves and goals. Accep ng payments for all loan Handling customer transac ons such as checking or saving’s deposits, check cashing, and withdrawals selling money orders and official bank checks preparing coin and currency for retail customers accep ng credit card payments, mortgage, and loan payments accep ng bankcard deposits from retail merchants promo ng banking services and answering customer inquiries. Balancing cash drawer daily. Process bills payments for u lity, pre-need ins tu on such as PLDT, Meralco, Philamlife Insurance, VISA / MasterCard/ Amexco and others. Also handle payments for VISA/MC and cash advance request. Accepts miscellaneous payments such as SSS, BIR, etc., verify and approve same branch withdrawals, on-us checks encashment and other transac ons within the Service Assistant’s limit. Ensure that second-endorsed check approved by the Banking Center Head before accep ng for deposit. Responsible for the pos ng verifica on of own transac ons as processed including “host me out” transac ons. Handle clearing related func ons such as checking of technical and bank endorsement and forward all local and regional cheque to Service Officer. Prepare trip cket; microfilm all outwards checks for clearing; for succeeding pick-ups, and previous trip plus physical checks and file reconciled teller’s totals with trip cket. Handle end-of-the day balancing of cash transac ons; physical cash versus teller’s total and teller totals versus pos ng media. MERCHANTS BANK PHILIPPINES Maka Philippines Nov 2000 - Feb 2004 New Accounts Representa ve Responsible for over the counter transac ons; receives cash and check deposit, pay out withdrawal, encashment, post transac ons, receives miscellaneous payments, checks the comple on of forms received, prepares the cash transfer slip for transferring of funds, dispatch the bank statement. Prepares the SRT for the over the counter transac ons & remi ances for SSS and Philhealth; sort notes; do the balancing; serves also as marke ng assistant schedule every morning, files record for closed accounts. Prepares the daily reports (user transac ons; tellers totals; etc) and monthly reports for remi ance of SSS/Philhealth collec ons. Responsible for processing applica on for saving, current, FCD and SDB account as well as travel funds. Processes manager’s cheque; gi checks and Dra . Assist clients to their banking needs; monitor placements; opening of accounts; encodes client’s accounts and informa on maintenance. EDUCATION DIVINE WORD COLLEGE OF LEGAZPI 2000 Bachelor, Major in Computer Science Bachelor of Science in Computer Science (BSCS) is a four-year program that includes the study of compu ng concepts and theories, algorithmic founda ons, and new developments in compu ng SKILLS CUSTOMER SERVICE TEAMWORK LEADERSHIP LANGUAGE ADMINISTRATIVE