Sharon Boyd

SHARON BOYD - ∙ |- | LinkedIn Operational Leadership | Strategic Planning | Project Management | Change Management | Business Improvement | Risk Management | Stakeholder Engagement | Multi-Disciplinary Environments | People Development I have over 30 years of multi-disciplinary experience across Technical Application Support, Operations Management and Project Management, identifying opportunities for process improvement, whether that be automation or removing non-value tasks. Comfortable guiding critical decision-making in fast-paced environments by implementing governance across tasks to drive management information, ensure regulatory compliance and resilience and adaptability within the organisation. Confident identifying and assessing risks to business deliverables, prioritising key impacts and working collaboratively to establish effective mitigation strategies. Experienced in agile and waterfall methodologies with a background in Lean systems thinking. Able to guide executive teams and senior leadership teams as well as engage low-level stakeholders to embed operational changes and realise significant benefits to business performance. SKILLS AND VALUE ADD TO THE ROLE Operational / Project Leadership • Service Operations Manager, leading team of Technical Support analysts for Barclays UK, responsible for supporting the main Barclays Books and Records system (Avaloq), FX applications, CRM applications, ServiceNow, and others. ◦ Assigning tasks and workloads ◦ Managing all aspects of application support (Capacity Management, Knowledge, Incidents, Problems) ◦ Delivering associated projects and day to day BAU delivery ◦ Liaison across similar teams in Geneva and India to co-ordinate RCA/testing / global resolutions. ◦ Training/ Coaching, People Management • Head of Business Analysis - Planning, directing and co-ordinating the activities of a team of business analysts in Barclays Wealth Technology to deliver high priority projects ◦ Supported delivery of custody workstream within 8 weeks, then subsequently delivered Reform Programme in 6 months ◦ 3 BA’s allocated and supported full upgrade of main system ◦ Provided clarity around the vision and partnerships required to lead the team to successful delivery of European Programme (Brexit) workstream in 2019. • Senior Project Manager – working on multiple projects simultaneously for Scottish Friendly using Microsoft applications, Jira for task management, Confluence and SharePoint: ◦ Replacement of internal Customer Pensions Payroll system ◦ Design and delivery of Pensions Dashboard connection meeting Regulatory timescale ◦ Delivery of Regulatory Change for Cash Warnings for customers ◦ Day to Day BAU management and support for business and technical incidents from identification through to resolution. • Managing resources across workstreams • Managing Business Activities from Business Case to Handover /Warranty. • Overseeing Project workstream Budget • Managing Project governance including RAIDs, reports, project plans and documentation ◦ Identifying Risks, Assumptions etc, managing those risks, issues and escalating where required. ◦ Working across multiple workstreams to manage all dependencies/iterations/deliverables ◦ Providing Stakeholder updates / Management Updates / Project RAG Updates • Problem solving across the workstreams and supporting colleagues where issues arise. • Liaison across stakeholders – Regulatory, Legal, Tax, Front Office, Compliance, PMO etc. Compliance, Audit & Governance Structures • Working with compliance colleagues to deliver any Regulatory small change – e.g. changes to Savings allowances • Liaison across Compliance / Risk / Consumer Duty team to ensure project meets all requirements in these areas. • Manage daily compliance and audit requirements against applications and supporting hardware/software • Within specific project, cooperated with global legal and compliance teams and multi-jurisdictional bodies to ensure robust infrastructural and operational security throughout the Brexit project (ERRP). ◦ Led consistent communications with UK and European regulators, developing reporting structures and auditable documentation as well as maintaining project progress to regulatory requirements. • Delivered an ongoing audit and governance process and a streamlined system to support new operating model. Change Management & Business Improvement • Support colleagues with Technical Change Requirements and technical input into business process improvements including Solution Design. • Designed and delivered a new Incident Management system in Scottish Friendly from initiation, designing and delivering training, support and management of high priority Risks and Breaches. • Delivered a reduction in high priority incidents by 50% over 9 months. • Steered an overhaul of existing agile system in Barclays UK, consolidating and streamlining processes through the utilisation of cloud technologies and automation. ◦ Supported workstream progress to deliver a new Agile operating model for a specific Tech team globally adapting legacy systems, tools and applications to support target operating model requirements. ◦ Prioritised process improvements, guiding training and delivery across the team to ensure ongoing personal development, and growth. Multi-Disciplinary Environments, People Development & Stakeholder Engagement • Trained Disciplinary/Grievance Hearing/ Investigations Manager. • Led close collaborations and built relationships with tax experts, external custodians, fund management and internal teams to deliver projects. • Work with external stakeholders and vendors (Custodians, Regulatory Contacts, External Consultants) to clarify and confirm requirements, identifying issues, and potential blockers. • Experienced Mentor and Corporate Coach (student) – providing coaching sessions at all levels to enable growth and improvements in both work performance and personal goals Skills and Knowledge • Microsoft Office Packages – Excel, Visio, PowerPoint, Word, OneNote, Sharepoint, Jira, Confluence • Current Self-development (personal learning) - SQL; PMI, ITIL 4 (ongoing) • Project Management Professional (ongoing) CAREER OVERVIEW Senior Project Manager, Scottish Friendly – April 2024 to current Senior Operations Manager, Barclays UK – April 2021 to April 2024 Head of Business Analysts, Barclays Wealth Technology Change 2019 – April 2021 Hybrid BA/ PM, Barclays Wealth Technology Change 2017 - 2019 Business Improvement Lead, Scottish Water 2016 – 2017 (Contract) Business Improvement Lead Cigna Healthcare 2015 – 2016 (Contract) Business Improvement Lead, Glasgow Housing Association / Wheatley Group 2008 – 2015 Board Director, Glasgow Credit Union- EDUCATION & PROFESSIONAL DEVELOPMENT Member, International Institute of Business Analysts Member, Institute of Directors Member, Institute of Leadership and Management Mini Master of Business Administration Course, University of Chester Corporate Coaching Qualification, Institute for Leadership and Management Level 7 (ongoing)