Sharon

Here's what I bring to the table:

➡ Top-notch customers experience and Professionalism in all interaction with your customers.

➡Ultra-reliable communication to efficiently handle customers inquiries and requests.

➡ Attention to details with a strong sense of ownership.

➡ Experienced in leveraging AI/LLMs, such as ChatGPT, Co-pilot, Gemini, or Claude, to automate manual tasks and boost company's productivity.

➡Technical Proficiency: In-depth knowledge of CRM tools and support ticketing platforms like Zendesk, Hubspot, and Microsoft DFM ensuring top-notch customer support and meticulous documentation of requests.

➡Effective Troubleshooting skills by maintaining, and updating tools on Company's support platform based on user feedback and support tickets

➡Accountability: Regular reporting to the manageria and technical leads for performance evaluation and for guidance in ensuring customer’s satisfaction.

➡Time Management: Prioritizing tasks to meet response time targets (SLA) and ensure prompt resolution.

➡Capable of managing projects effectively.

➡Collaboration: Working closely with cross-functional teams to resolve technical issues and ensure customer satisfaction.