A committed and approachable professional, deeply invested in fostering a supportive environment that champions employee well-being. My strengths lie in exceptional organisational skills, meticulous attention to detail, and a proven ability to forge robust, positive relationships. I am adept at handling sensitive matters with the utmost discretion, always maintaining unwavering confidentiality and integrity. With extensive experience across HR, administration, marketing, and project support, I consistently contribute significantly to organisational success.
Professional Experience
Consultant – Social Media, Marketing, Human Resources & Administration
Salam Souk UK Sdn Bhd, Kuala Lumpur
May 2024 – Present
Spearheading Social Media Strategy: Devise and implement comprehensive social media strategies across Facebook and Instagram, meticulously crafted to enhance brand visibility, foster robust customer engagement, and ultimately drive sales growth. This encompasses content planning, scheduling, campaign execution, and community management.
Data-Driven Performance Optimisation: Rigorously monitor and analyse social media analytics, extracting key insights to evaluate campaign efficacy and proactively identify opportunities for continuous improvement and optimisation. This ensures digital efforts consistently yield optimal returns.
Collaborative Sales & Marketing Initiatives: Partner closely with the sales team to conceptualise and deliver highly targeted social media campaigns specifically designed to generate qualified leads and significantly boost revenue. This collaborative approach ensures marketing efforts are directly aligned with sales objectives.
Efficient Administrative Oversight: Effectively oversee and manage administrative staff, providing clear delegation of tasks, consistent guidance, and fostering a collaborative environment to ensure the smooth and efficient operation of daily administrative functions.
End-to-End Recruitment Management: Meticulously manage the entire recruitment lifecycle, from crafting compelling job advertisements and robust resume screening to conducting insightful interviews and ensuring a seamless onboarding experience for new hires. My focus is on attracting and retaining top talent.
Proactive Employee Relations & Conflict Resolution: Adeptly handle all aspects of employee relations, actively addressing concerns, mediating disputes, and resolving conflicts promptly and professionally, always with an emphasis on maintaining a positive and productive working environment.
Compliance Officer
Aker Solutions, London
July 2023 – May 2024
IR35 Compliance and Requisition Management: Actively collaborated with Line Managers to ensure accurate completion of IR35 forms, a critical aspect of contractor status determination in the UK. Additionally, responsible for raising and processing requisitions via Sarepta and People Portal, ensuring seamless procurement and HR administrative flows.
Discreet Parking Management: Meticulously managed the 'Parklot' application, ensuring the efficient and discreet allocation and management of company parking spaces. This involved sensitive handling of individual requests and maintaining a fair and orderly system.
Resource Planning and Follow-Up: A regular attendee at key resource meetings, actively contributing to discussions, meticulously tracking agreed actions, and ensuring timely follow-ups to maintain project momentum and resource optimisation.
Executive-Level Administrative Support: Provided proactive and flexible ad-hoc administrative support to the Vice President, anticipating needs and handling various tasks to ensure their efficiency and focus on strategic initiatives.
Local HR Liaison and Support: Offered dedicated support to the HR team at the Chiswick office, assisting with a range of HR administrative tasks and contributing to the smooth operation of local people processes.
Graduate Training Programme Coordination: Took full responsibility for managing and coordinating the year-long graduate training programme, encompassing scheduling, liaison with trainers, logistical arrangements, and ensuring a valuable developmental experience for all participants.
Bi-Weekly Wellness Initiatives: Responsible for organising the 'Just Care' breakfast sessions on a bi-weekly basis, a key wellness initiative aimed at fostering team cohesion and promoting employee well-being.
Human Resources Administrator
Genel Energy UK, London
August 2022 – April 2023
Seamless New Joiner Onboarding: Meticulously managed the entire new joiner experience, from initial documentation creation and record-keeping to orchestrating and delivering a comprehensive induction programme. This included handling all pre-employment checks, such as reference verification and 'Fitness to Work' clearance, coordinating any necessary relocation arrangements, and ensuring all relevant departments were promptly notified to guarantee a smooth and welcoming start for every new employee.
Robust HR Data Management: Responsible for the diligent maintenance of all UK personnel files, ensuring accuracy and compliance. This also encompassed the precise and timely input of all employee data into the HR Information System (HRIS), Cezanne, maintaining data integrity for reporting and operational efficiency.
'Fitness to Work' Process Control: Expertly managed and controlled the critical 'Fitness to Work' process via the external occupational health vendor. This involved overseeing medical assessments and dealing with the approvals required for both office-based staff and expatriates to travel, ensuring compliance with health and safety regulations.
Prudent HR Budget Management: Exercised rigorous control over invoice payments against the HR budget using the internal EAM system, ensuring all financial transactions were processed accurately and promptly settled. This contributed to effective departmental financial management.
External Agency Liaison for Contractors: Maintained close liaison with the external recruitment agency to effectively manage all UK-based contractors, ensuring clear communication, compliance, and efficient engagement.
Payroll and Pension Administration Oversight: Worked in close collaboration with the outsourced payroll provider, meticulously ensuring that all employee changes were communicated accurately and within required timeframes for precise payroll processing. Furthermore, partnered with the external pension administrator to ensure timely and accurate data inputs.
Key Vendor Relationship Management: Served as the primary point of contact for crucial HR vendors, including payroll and pension providers, fostering strong working relationships and ensuring seamless service delivery.
Global Project & Process Support: Provided dedicated and adaptable support to the Head of Talent on a variety of global HR projects and process improvements, contributing to broader strategic initiatives and the enhancement of the worldwide talent framework.
Senior HR Generalist Administrator
McDermott, London
June 2021 – August 2022
Strategic HR Service Delivery: Actively supported the HR Business Partners and HR Director in delivering a comprehensive and effective HR service, ensuring seamless operations and alignment with organisational goals.
Efficient HR Inbox Management: Meticulously managed the HR Inbox, serving as the central point for incoming enquiries and ensuring timely and professional responses to all HR-related communications.
End-to-End Recruitment Documentation: Responsible for producing all recruitment documentation, including official offer letters, employment contracts, and any other relevant pre-employment requirements. This also involved diligently gaining and tracking all necessary hiring approvals to ensure compliance.
Seamless Onboarding & Offboarding: Meticulously managed the entire employee journey from 'hire to retire', overseeing the seamless setup of all new starters on relevant HR systems and ensuring a smooth transition for all leavers. This included comprehensive management of the HR induction process and personally conducting all new hire HR orientations.
Precise Data & File Management: Responsible for the accurate maintenance of all employee and general HR files, ensuring data integrity and compliance with privacy regulations.
HCM System Management & Reporting: Expertly managed and maintained the Human Capital Management (HCM) system, ensuring data accuracy and system efficiency. A key aspect of this involved running insightful reports for senior management as required, providing critical data for strategic decision-making.
First Point of Contact for HR Enquiries: Acted as the primary point of contact for all HR-related queries, providing timely and accurate information and guidance to both employees and external parties.
Regular Headcount Reporting: Responsible for producing accurate weekly and monthly headcount reports, disseminating these crucial insights to relevant departments to support workforce planning and analysis.
Benefits & Pensions Liaison: Collaborated closely with external partners to manage and administer employee benefits and pension schemes, ensuring accurate information flow and timely processing.
Organising Social & Engagement Events: Took the lead in organising various social events as and when required, fostering a positive company culture and enhancing employee engagement.
Human Resource Expat Support – Mozambique LNG Project
McDermott, Milan
December 2019 – May 2021
Comprehensive Relocation Management (Milan): Played a pivotal role in facilitating the seamless relocation of assignees to Milan from diverse global locations. This involved active liaison with estate agents, conducting property viewings, and meticulously negotiating and agreeing terms and conditions for lease contracts, ensuring suitable and compliant accommodation for international talent.
Essential Onboarding Guidance in Milan: Provided invaluable guidance and practical support to new assignees as they established themselves in Milan. This included assisting with crucial initial steps such as opening local bank accounts and obtaining their fiscal code (codice fiscale), thereby streamlining their integration into the local system.
Complex Travel Logistics & Cross-Departmental Collaboration: Worked in close conjunction with the travel department to coordinate complex travel arrangements for assignees travelling to and from challenging locations such as Mozambique and Milan. This responsibility necessitated proactive collaboration with various internal departments and international locations, ensuring all logistical aspects were meticulously managed for a smooth and safe travel experience.
Technical Administrator – Knowledge Management, Innovation & Research
McDermott, London
August 2019 – November 2019
Comprehensive Business Travel Coordination: Responsible for meticulously organising both local and international business travel arrangements for the team, including flights, accommodation, and itineraries, particularly for colleagues attending conferences, crucial meetings, or visiting other company offices. My focus was on ensuring seamless and efficient travel logistics.
Analytical Reporting & Data Collation: Played a key role in collating, updating, and disseminating vital management reports. This included the Global Competency & Capacity reports and Monthly Progress Reports, providing critical insights for strategic decision-making and operational oversight.
Document Management System Administration: Effectively managed the iDocs system for KMIR (Knowledge Management and Information Resources), ensuring the organised storage, retrieval, and version control of critical documentation. This supported efficient information flow and compliance.
Responsive Ad-Hoc Administrative Support: Proactively handled day-to-day ad-hoc administrative requirements, demonstrating flexibility and responsiveness to immediate team and departmental needs, thereby contributing to overall operational efficiency.
Administrator
Wood Plc, Staines
February 2019 – July 2019
Dedicated Project Team Support (NERP/TCO): Provided comprehensive day-to-day administrative and operational support to the NERP (TCO) Project team, ensuring their requirements were met efficiently to facilitate smooth project progression.
Reporting, Logistics & Administrative Coordination: Responsibilities included collating and meticulously preparing essential weekly and monthly reports, ensuring data accuracy and timely distribution. Also managed the ordering of stationery, organised catering for meetings, and efficiently booked conference rooms, all contributing to a productive working environment.
Executive Administrative Assistance: Offered dedicated administrative support to the client secretary, assisting with various tasks to ensure their efficiency and the seamless operation of their responsibilities.
Direct Client Liaison & Support (Qatar Petroleum): Provided direct and responsive day-to-day support to the esteemed client, Qatar Petroleum, addressing their varied requirements and ensuring their needs were met promptly and professionally.
Relocation & Travel Logistics: Adept at sourcing suitable accommodation and schools for relocating personnel, as well as handling various ad-hoc requests to ensure a smooth transition for individuals. Furthermore, responsible for maintaining detailed travel itineraries and various operational spreadsheets, ensuring accuracy and accessibility of crucial information.
Senior Administrator – Tanap Project
WorleyParsons, Brentford
October 2016 – December 2016
Financial Query Resolution: Provided dedicated support to the Project Accountant and Project Controls team, primarily focusing on the resolution of past invoice queries. This involved meticulous investigation, reconciliation, and effective communication to ensure timely and accurate financial closure.
Administrator - Cardiology Department
SRM Super Specialty Hospital, Irungalur, Trichy, India
April 2014 – August 2016
Robust CV Screening: Responsible for meticulously screening CVs for both medical and non-medical positions as part of the recruitment process. This involved carefully assessing candidate qualifications and experience against job requirements to identify suitable prospects.
Interviewing & Training Support: Actively assisted in the interviewing process for administrative staff, contributing to candidate selection. Furthermore, played a role in their initial training, ensuring they were effectively onboarded and equipped with the necessary skills for their roles.
Senior Administrator – Consulting UK
WorleyParsons, Brentford
August 2010 – October 2013
Robust Reporting & Data Preparation: Adept at collating and meticulously preparing all necessary information for both monthly and weekly reports, ensuring accuracy and timely dissemination to key stakeholders. This provided vital insights for strategic review and decision-making.
Financial Administration & Timesheet Oversight: Took responsibility for overseeing the submission and processing of weekly and monthly timesheets, alongside associated overtime forms, which were critical for accurate client invoicing. My keen eye for detail ensured precision in financial records.
Executive-Level Liaison & Coordination: Maintained close liaison with the Managing Director, coordinating their overall input and ensuring seamless execution of key initiatives and communications.
Complex Logistics & Travel Management: Highly skilled in organising a diverse range of meetings, from initial scheduling to full logistical support. Furthermore, expertly arranged international travels and managed visa applications, ensuring all necessary arrangements were in place for smooth business trips.
Proactive Diary Management: Provided comprehensive diary management, strategically scheduling appointments and commitments to optimise efficiency and ensure the Managing Director's time was effectively utilised.
Office Relocation Planning & Coordination: Possessed proven experience in planning and coordinating seamless office moves, managing all aspects from logistical arrangements to stakeholder communication, ensuring minimal disruption to operations.
Timesheet Coordinator
WorleyParsons, Brentford
May 2005 – July 2010
High-Volume Timesheet Processing: Responsible for efficiently processing a significant volume of timesheets, ranging from 350 to 500, directly related to the project, ensuring all data was handled accurately and within strict deadlines.
Accuracy Verification & Reporting: Role involved rigorous checking for accuracy across all timesheet submissions, subsequently providing detailed weekly reports to Department Managers to support informed decision-making and project tracking.
Systematic Problem Resolution: Possessed a proven ability to effectively resolve complex problems related to timesheet discrepancies and issues within the ACCPAC system, ensuring data integrity and streamlined processes.
Training & Compliance for New Staff: Proactive in ensuring new staff members received comprehensive training on completing timesheets accurately and submitting them punctually, thereby upholding company standards and minimising errors.
Specialised System Administration & Reporting: Administered the PAAF system, managed overtime controls, and coordinated effectively with various project sites. Furthermore, conducted ad-hoc analysis and generated insightful reports using Crystal Reports, providing valuable data for operational and strategic purposes.
PAAF Coordinator
WorleyParsons, Brentford
September 2004 – April 2005
Personnel Approval and Onboarding: Responsible for coordinating crucial management and client approvals for all personnel joining the project, ensuring a smooth and compliant onboarding process. This involved navigating various internal and external stakeholders to expedite approvals.
HR & Agency Liaison: Maintained close liaison with both Human Resources and external agencies regarding candidate CVs, salary expectations, and invoicing rates. This collaborative approach ensured alignment between project needs and talent acquisition, as well as accurate financial management.
Comprehensive Project Reporting: Proficient in producing detailed reports for Lead Engineers, Project Managers, and the Client, providing essential insights into project resourcing, progress, and other key metrics to support informed decision-making.
Project Administrator
WorleyParsons, Brentford
February 2004 – August 2004
Meeting & Conference Management: Highly proficient in booking and managing conference rooms, as well as arranging a diverse range of meetings, ensuring all logistical requirements were meticulously handled for seamless operations.
International Travel & Accommodation Coordination: Expertise included organising complex international travel itineraries and hotel arrangements, guaranteeing efficient and comfortable journeys for colleagues.
New Starter Onboarding & Facilities Coordination: Took charge of organising the onboarding process for new starters, ensuring they had all necessary resources and a welcoming introduction to the company. Additionally, oversaw various facilities-related requirements and handled general day-to-day administrative tasks to ensure the smooth running of the office environment.
Project/Procurement Administrator
WorleyParsons, Brentford
February 2003 – December 2003
Typed minutes, booked conference rooms, organised travel & hotel arrangements, ordered stationery, issued minutes of meetings, organised meetings, coordinated notice boards with the Health & Safety Manager.
Emailed tender enquiries to relevant departments and tenderers/bidders, issued documents to tenderers/bidders, updated spreadsheets daily, tracked incoming and outgoing documents, performed scanning and day-to-day administration.
Project Administrator
AMEC Group Limited, London
December 2003 – January 2004 (Temporary Assignment)
Project Kick-off & Coordination: Instrumental in organising the initial setup of a new project, ensuring all foundational elements were in place for a smooth launch.
Meeting & Event Logistics: Efficiently arranged lunches for project meetings and meticulously typed up meeting minutes, ensuring accurate records were maintained. Furthermore, handled the booking of conference rooms to facilitate effective collaboration.
Office Resource Management: Duties included ordering essential stationery supplies to keep the office well-stocked and functional.
Data Management & Tracking: Responsible for updating various spreadsheets to track key project information and for meticulously tracking both incoming and outgoing documents, ensuring proper record-keeping and accessibility.
Document Digitisation: Regularly performed scanning of documents, contributing to efficient digital record management.
General Administrative Support: Handled a variety of day-to-day administrative tasks, demonstrating adaptability and a proactive approach to supporting the team's needs.
Education
Diploma in Marketing (CIM UK)
Certificate in Market Research - The Market Research Society (MRS UK)
Certificate in Computer Studies - Informatics College, Malaysia
6 GCSE’s including English & Mathematics - Assunta Secondary School, Malaysia
Social Activities
Active member of Rotary International – Founder & Chair Rotary Action Group Menstrual Health & Hygiene
Member of Rotary Club Tower Hamlets
