Sharmeela

 SHARMEELA BEGUM BT ABDUL HAMID I would like to adapt a "work life balance" in my life. Which is also the reason why I am seeking for something in which I can do on my own space and deliver the best. CAREER OBJECTIVES Establish a career, which offers challenges and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization. PERSONAL PARTICULAR Age: 40 years Date of Birth: 12th June 1979 Nationality: Malaysian Race: Indian Religion: Muslim Gender: Female Marital Status: Single Working Experience: 19 years in Customer Service, Marketing and Administration. EDUCATIONAL BACKGROUND HIGHER EDUCATION Level : Diploma Field of Study: International Business Studies Major: Business Studies Institute/University: TAFE College, Seremban Graduated Year: 2000 SECONDARY Level : Sijil Pelajaran Malaysia Field of Study: Arts Stream Major: Arts & Economics Institute/University: Methodist Girls School, Klang, Selangor Malaysia Graduated Year: 1997 WORKING EXPERIENCE TUNE PROTECT BERHAD Position Title : Executive, Customer Experience Department : Operations Date Joined : 02 October 2017 Specialization : General Insurance Monthly Salary : RM 3350 Work Description: -Responding to visitor enquiries via phone, email and social media -Prepare daily and monthly report for all enquiry -Handling Complaints UEM SUNRISE BERHAD Position Title : Customer Service Officer (Publika Information Counter) Department : Operation, Retail Management Division Date Joined : 03 September 2012 Specialization : Front Line Monthly Salary : RM2830 Work Description: -Attend to enquiries from potential tenants -Preparing and Update Tenant master list information -Provide daily report to the head of department -Daily Visitors Survey -Responding to visitor enquiries via phone, email and walk in visitors -Paging as per requirement -Promote special events -Maintain stock levels and display of all brochures. -Co-ordinate with administration officers to ensure that the supply of informational and promotional materials is always available. -Co-ordinate with other departments MALAYSIA AIRPORT HOLDINGS BERHAD (MAB) Position Title : Service Monitoring Officer Department: Quality Control Date Joined : 03 January 2012 Date Left : 30th August 2012 Specialization : Quality Management Monthly Salary : RM 2100 Work Description: -To ensure all SOPs are up to date. -To prepare new SOPs as and when required. -To run quality survey at the Airport. KHA SENG GROUP (CENTRAL MARKET SDN BHD) Position Title : Customer Service Officer Department: Operation Date Joined : 01 March 2006 Date Left: 06 November 2011 Specialization : Front Line Monthly Salary: RM 1500 Work Description: -Attend to inquiries from potential tenants -Preparing and Update Tenant master list information -Preparing Monthly Footfall Report -Daily Visitors Survey -Responding to visitors internal and external (Tourism) inquiries via phone, email and walk in visitors -Music compilation for the Complex as the Centre of Local Arts, Crafts and Souvenirs -Paging as per requirement -Promote special events and other attractions -Maintain stock levels and display of all Tourism brochures. -Co-ordinate with administration officers to ensure that the supply of informational and promotional materials is always available in order to replenish on time. -Co-ordinate with other departments WIRA MODERN SDN. BHD. Position Title : Marketing Executive (Part Time) Department : Marketing Date Joined : June 2003 Date Left: February 2006 Specialization : IT & Telecommunication Monthly Salary: Based on Commission Work Description: - To market various services and products for banks and telecommunication sectors such as Credit card, loans, prepaid and postpaid lines. KUMPULAN GUTHRIE BHD (Taken over by Sime Darby) Position Title : Admin Clerk Department : Admin Date Joined : August 2002 Date Left: January 2003 Specialization : Agriculture Monthly Salary: RM 900 Work Description: -Filing and Data Entries -Gathering information by phone, letter, email or in person -Research for projects of your manager(s) -Recording and updating databases -Photocopying and scanning documents -Sorting and handing out post -Supporting the reception desk ELANET (M) SDN BHD & WIRA MODERN (M) SDN BHD Position Title : Marketing Executive Department: Marketing Date Joined : June 2001 Date Left: July 2002 Specialization : Marketing Monthly Salary: Based on Commission Work Description: - To market various services and products for banks and telecommunication sectors such as Credit card, loans, prepaid and postpaid lines. THE SUN MEDIA CORPORATION (TEMPORARY JOB) Position Title : Editorial Assistant Department: Editorial Date Joined : August 2000 Date Left: January 2001 Specialization : Editorial Monthly Salary: RM35 per day Work Description: - Handling calls and inquiries from customer - Data Entry – Update advertisements and TV program guides - Scan articles to save into the system - Translation from Bahasa Malaysia to English - Administrative support such filling and preparing documents. SKILLS Language Language Spoken Written English Malay Tamil Computer (Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill) MS Windows 7 Intermediate MS Word Intermediate MS Power Point Intermediate MS Excel Intermediate ADDITIONAL INFORMATION Essential Requirements * Excellent communication and presentation skills with fluency in English and Bahasa Melayu. * Good Customer Service skills * Able to work independently as well as a team * Reliable in getting tasks done efficiently REFERENCES 1) Name : Ms.Kow Shih Li Position : General Manager Company : Melawati Mall Tel (Office/hp) : - Years Known : 13 Years Note : My former General Manager at Central Market and former Senior Manager at UEM Sunrise 2) Name: Mr.Alex Yong Position: Deputy General Manager Company: UEM Sunrise Berhad (Publika Shopping Gallery) Tel (Office/hp):- Years Known : 13 Years Note : My former A&P Manager at Central Maket as well 3) Name: Ms.Premilla Position : Assistant Manager, Claims Company : Tune Protect Malaysia Berhad Tel (Office/h/p):- Years Known : Two Years