Sharmaine Sabit

SHARMAINE SABIT Executive Virtual Assistant | General Virtual Assistant | Customer Support Specialist (Email, SMS, Chat) CONTACT linkedin.com/in/sharmaine sabit sharmainesabit.com CORE COMPETENCIES ABOUT ME Detail-oriented Executive Virtual Assistant and General VA with 5+ years of experience supporting executives, entrepreneurs, and growing businesses through calendar/inbox management, data entry, travel coordination, research, and workflow optimization. Skilled in multi-channel customer support (email, chat, SMS) and adept at using CRM platforms, project management tools, and e-commerce systems. Recognized for delivering 95%+ CSAT scores, streamlining operations, and ensuring leaders stay focused on growth. Known for empathy, adaptability, and process improvement in fast-paced environments. WORK EXPERIENCE Inbox & Calendar Management CRM & Database Management Travel & Schedule Coordination Multi-Channel Customer - Real Wealth Capital Partners & Santorinn Suites Executive Virtual Assistant & Social Media Manager I supported two businesses with both executive operations and Support (Email, SMS, Chat) digital presence, blending admin support, CRM management, and SOP & Workflow Optimization brand execution. Research & Documentation Task & Project Management Managed CEO inbox, calendar, and scheduling, ensuring smooth operations and timely responses. Designed branding (logo + guidelines) and co-developed Reporting & Data Entry WordPress site for Santorinn Suites, boosting digital visibility. Strategic Planning Implemented automated social scheduling, saving hours weekly Graphic Design & Copy Social Media Management → increased engagement 20% and website traffic 10%. For Real Wealth Capital Partners: handled tenant communications, prepared tax docs, and streamlined bookkeeping (15% faster record management). CERTIFICATION ADDITIONAL TRAINING& STUDIES Edited marketing videos and refreshed company blog/News page for improved SEO & engagement. Evergreen Scale Slay with AI Copywriting (May 2025) Generative AI for Digital Marketing Specialization – Coursera & IBM (Aug 2025) Strategy of Content Marketing – Coursera & UC Davis (Aug 2025) 2024 – Apr 2025 + One-Off Project Jun 2025 ProperTx Marketing Manager Handled cold email outreach and CRM workflows in GoHighLevel to generate qualified leads. Designed leasing flyers, brochures, and digital assets, driving property lease conversions. Oversaw CRM automation, ensuring accurate pipeline tracking and follow-ups. 2018 – 2022 BPO Industry Customer Service & Fraud Prevention Built a strong foundation in multi-channel customer service with EDUCATION Science, Technology, Engineering, and Mathematics - STEM Track Morong National High School Graduated with Honors, 2018 TOOLS & PLATFORMS CRM & Automation: GoHighLevel (Regular Use), HubSpot CRM (Basic Familiarity), Zoho CRM (Basic Familiarity), Systeme.io (Regular Use), Kajabi (Regular), Mailchimp (Regular), Klaviyo (Basic Familiarity) Customer Service Tools: Zendesk (Basic Familiarity), Freshdesk (Basic Familiarity), Intercom (Basic Familiarity), Amazon Seller Central (Basic Familiarity), Shopify (Basic Familiarity) Productivity & Collaboration: Google Workspace, Microsoft Office Suite, Slack, Zoom, MS Teams, Trello, Asana Content & Design: Canva (Regular Use), Photoshop (Basic Familiarity), WordPress (Basic Familiarity) leading BPOs, handling email/chat/phone support and fraud prevention. Concentrix (Capital One Fraud Team): Reduced fraud review time 20%; cut fraud cases 15% with better verification protocols. TeleTech (Optum Rx): Achieved 95% CSAT resolving 100+ daily inquiries with empathy and efficiency. Ibex-Soothe / Concentrix-Amazon: Improved NPS by +5 points; reduced escalations by 25% through automation & customer journey improvements. RECOMMENDATIONS / REVIEWS