Sharmaine Buenaventura

Sharmaine Buenaventura MEDICAL VIRTUAL ASSISTANT Sharmaine is a Virtual Assistant with more than six years of experience in customer service and various tasks. She also has 1 year of experience working as a Medical VA. She is a tech-savvy and problem solver that you can rely on. She is passionate and always +63 - delighted to help entrepreneurs manage their businesses while they manage their own life. - Bulacan, Philippines VA EXPERIENCE MEDICAL VIRTUAL ASSISTANT Sleep Clinic (El Paso, TX) SKILLS Strong Organizational Skills Time Management Communication Skills Good Computer Skills Problem Solving Project Management Tools EHR/EMR Scribing August 2023 - May 2024 Schedules appointments Assist patient on how to use home sleep apnea test, provides basic troubleshooting Follow up with diagnosed patients Review and send referrals, prescription refills, and recommendations Handles emails, chat, and text inquiries Communicate with doctors and patients Fax and releasing medical records MEDICAL VIRTUAL ASSISTANT EDUCATION BACHELOR OF SCIENCE IN MEDICAL TECHNOLOGY Manila Central University June 2015 - October 2019 Dermatolgy Clinic (Makawao, HI) January 2023 - August 2023 Schedules appointments Review and send referrals, prescription refills, and recommendations Live scribing Communicate with doctors and patients Release patient's result MEDICAL TECHNOLOGIST Hi-Precision Diagnostics CERTIFICATES March 2021 - March 2023 Verifies patient identification HIPAA Certification, HIPAA Awareness for Obtains blood specimen Healthcare Providers Checks and analyzes different samples Provides excellent customer service Manages appointments CUSTOMER SERVICE EXPERIENCE SENIOR CUSTOMER SERVICE REPRESENTATIVE iQor Philippines December 2019 - December 2020 Works with clients who have complaints, orders, or require information about products/services purchased from the organization. Answer phone calls and emails, responding to customer questions and complaints. Helping members with details regarding member’s benefits. Processes payments and billing Processes inbound and outbound calls CUSTOMER SERVICE REPRESENTATIVE Convergys Philippines May 2017 - August 2019 Processes inbound and outbound calls Handles email inquiries Schedules appointments Handles data collection Processes payments and billing Sales