Sharmaine Aleen Roduta Prestoza

Sharmaine Aleen R. Prestoza A highly talented, detail-oriented professional with 9 years of administrative, sales, and marketing experience, capable of training and supervising staff, as well as planning and implementing administrative, sales, and marketing strategies. I am a highly focused individual who excels at accurately completing tasks in a fast-paced environment with conflicting deadlines. I am experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skill set, offering exceptional organizational and administrative skills combined with ensuring 100% customer satisfaction. Personal Details Work Experience Address: #07 Purok 2 Carmay East Rosales, Pangasinan Mobile:- Sales & Marketing Manager (FAMILY-OWNED BUSINESSES) Frappey Café Carmen | Sugar Munch by Anaiah | Chick N’ Crave | January 2025 – Present Email:- LinkedIn www.linkedin.com/in/sharmainealeen-roduta Duties and Responsibilities Spearhead sales and marketing efforts for three family-owned food and beverage brands, ensuring brand consistency and market visibility. Develop and implement strategic marketing campaigns, promotions, and customer engagement programs across all social media platforms (Facebook, Instagram, GrabFood, etc.). Regularly analyze and report monthly sales performance to track growth, identify trends, and recommend improvements for profitability. Oversee inventory management, daily sales monitoring, and order forecasting to ensure optimal stock levels across all branches. Manage day-to-day operations including customer service initiatives and instore promotions to boost sales and customer retention. Directly supervise and support staff, ensuring efficient service delivery, productivity, and alignment with business goals. Coordinate with bookkeeper and accounting team for timely and accurate financial reporting and compliance. Lead the conceptualization and launch of new products (e.g., pastries, drinks, snack options) based on market demand and seasonal trends. Cultivate partnerships with local suppliers and logistics providers to maintain product quality and supply chain efficiency. Actively explore business growth opportunities, including community tie-ups, delivery platform optimization, and customer loyalty programs. Key Achievements Increased online visibility and engagement through strategic content creation and consistent brand storytelling. Boosted sales performance during lean seasons by executing targeted promotions and bundle offers. Played a key role in business continuity and innovation during operational challenges by implementing agile marketing and sales solutions. Content Project AIA - Exporter & Content Project AIA - Approver Agent (REMOTE | FREELANCE) EnterTalkPro | Sep 2024 - Dec 2024 Duties and Responsibilities Content Project AIA - Exporter Managing and facilitating the export of content-related projects, particularly in the context of AIA (which could stand for Artificial Intelligence Assistant, depending on the specific context). Skills Virtual Assistant Skills Communication Skills Project Management Time Management Excellent Attention to Details Quick Thinking & Good Decision Making Love For Learning Customer Service Data Entry Knowledge of Cloud Apps Creativity Reliability Word Processing Computer Skills Email Management Self Motivation & Discipline Multitasking Ability to work as part of a team Content Project AIA - Approver Overseeing and approving content at various stages of development within a project. Content Review and Quality Assurance: Reviewing all content to ensure it meets the required standards for quality, consistency, and accuracy. Checking for alignment with brand guidelines, project goals, and strategic messaging. Approval Process Management: Serving as the final decision-maker in the content approval process. Quality Checker & Moderator Service Agent (REMOTE | FREELANCE) EnterTalkPro | May 2022 - August 2024 Duties and Responsibilities MODERATOR SERVICE Oversee support tickets and deliver precise and timely resolutions to moderator queries. Build and sustain robust relationships with moderators through effective and responsive communication. Monitor systems and report any technical or suspicious activities. Handle account activations, deactivations, and similar requests with accuracy. Maintain prompt communication within the Skype group by actively responding to messages. Assist with operational updates by managing escalations and keeping teams informed. QUALITY CHECKER Review and assess messages flagged by the system for potential abuse, quickly evaluating them within a short timeframe. Accurately decide if flagged content is safe or should be classified as abusive, ensuring correct handling and categorization. Adhere to established procedures for identifying abusive content, coordinating with the Abuse Team and management to report findings. Apply security measures while preventing unintended restrictions, showing a solid understanding of platform guidelines. Resolve errors by collaborating with the Abuse Team to correct issues, reactivating accounts as needed, and updating records carefully. Sales and Marketing Manager G. Telecoms Inc. | September 2019 – August 2022 Skills Marketing Skills Leadership Communication Creative Thinking Analytical Skills Problem Solving Stress Management Negotiation Social Media Marketing and Paid Social Media Advertising Email Marketing and Automation Google Drive & Dropbox Facebook Paid Ads Sales Skills Product Knowledge Business Acumen Strategic Prospecting Active Listening Empathy Relationship Building Negotiation skills Time Management Duties and Responsibilities In-charge of the entire Sales and Marketing Department such as planning, promotion, penetration, staff assignment, coordinating with other departments for implementation of deployment and installation. Responsible for collecting information that allows me to contact potential buyers. Making contact with them through phone calls, emails, and sales letters. Organizing meeting attendance and lunches with possible clients. Handles all promotions including roadshow, caravan, social media ads (poster & video), newspaper, radio, brochure and all other marketing materials. Working closely with Network Engineers to improve product and services. Reporting daily operation, sales status, and monthly report directly to the CEO and Board Directors. Supervised and mentored sales & marketing staff, engineering staff, accounting staff & technical service representative. And successfully promoted individuals into leadership positions. Supervised inventory purchases and sales contracts to ensure that all records were up to date and in line with the regulations. Determined employee compliance to policies and procedures and evaluated their work production to identify areas requiring more coaching. Provided coaching to team members to increase their performance in prospecting new clients and making sales presentations. Collaborated with upper management to implement improvements and issues. Developed long-term business relationships with suppliers and key clients. Continue recruit new dealer & agents in their province and territory. Responsible for researching and developing marketing opportunities, as well as planning and implementing new sales strategies to reach out to new customers. Closely working with logistics department for proper shipping and transit of goods. Assisting TSR department for them to improve the system in order to support nationwide dealers and subscribers. Accomplishments Within the first year as Sales Manager, I am able to close 3 projects with the Philippine Government via procurement process which resulted in an increase in sales revenue. I was able to sell over a hundred units to our distributors nationwide. During the COVID Pandemic, I was able to close sales via our social media account. Unpaid subscription sums were collected under my supervision. Increased company's business by cultivating strong supplier relations and making effective sales presentations to prospective clients. Promoted strong relationships with dealers/agents and also to subscribers by contacting them via phone and email to determine what services they needed. Listened to customer complaints and took measures to eliminate issue or make adjustments to operations resulting in an increased customer satisfaction. Assistant Sales and Marketing Manager Global Satellite Technology Services Inc. Formerly First United Broadcasting Corporation | July 2017 – August 2019 Assisted in making changes to procedures in sales, services and logistics departments which resulted in increased business production. Supervised and trained employees on best practices to avoid lags in reports and maximize productivity. Closely supervised sales satff, sales plans, and tracked employee performance resulting in reaching quota. Improved company's customer base by emphasizing market trends and comparing competitors' prices for products. Academic History La Consolacion College Manila AB Mass Communication major in Broadcasting June 2009 – April 2013 Awards and Accomplishments Best Thesis - 1st Place Title: Small Steps for Eel Fry: A Proposed TriMedia Awareness Campaign to Prevent the Illegal Mass Export and Eventual Extinction of Eels in the Province of Cagayan SY 2012 - 2013 Sales and Marketing Assistant First United Broadcasting Corporation | July 2015 – June 2017 Nurtured client and distributor rapport through consistent contact and achieved company goal of increasing customer retention rates. Adjusted advertising campaigns according to customer behaviors and market trends. Suggested changes to products to increase sales numbers and strengthen customer interest. Customer Service Representative Teleperformance | April 2014 – April 2015 Acted as the assistant team leader with the objective of providing daily assistance to the company's customer. Knowledge in Global Distribution System specifically Amadeus, documented all information from customer/clients calls, updating the customers ticket and booking flights. Worked tirelessly to resolve customers' problems to their satisfaction and helping them book their ticket, which resulted in a loyal customer base and increased company's sales. Zoho Sign Document ID: 4AD4C046F-Q93GRWNP8VCQ8WQDW3R_19FCGV-XM7UBHVTGKYYIMUM August 19, 2024 EnterTalkPro Limited 8th floor, China Hong Kong Tower 8-12 Hennessy Road, Wan Chai Hong Kong. To Whom It May Concern: I am pleased to recommend Sharmaine Aleen R. Prestoza (formerly Sharmaine Aleen Roduta), born on October 23, 1997, who has been an essential part of our team, contributing as both a Moderator Service Agent and a vital member of our Abuse Team as an Abuse Checker. All of Sharmaine’s work has been performed remotely, supporting our operations across various markets including the USA, UK, Australia, New Zealand, Ireland, South Africa, and English-speaking regions of Canada. Sharmaine has consistently demonstrated exceptional professionalism, efficiency, and adaptability throughout her time with us. Moderator Service Role: In our organisation, the Moderator Service Team functions as our internal customer support, assisting freelancers and applicants with a wide range of queries regarding applications, onboarding, training, compensation, technical issues, and more. Sharmaine’s role within this team involved the following key tasks: • • • • • • Manage support tickets and provide accurate and timely solutions to moderator inquiries. Establishing and maintaining strong relationships with moderators through clear and responsive communication. Monitor systems and report any technical or suspicious issues. Handling account activations, deactivations, and similar requests with precision. Ensuring prompt communication within the Skype group by actively responding to messages. Supporting operational updates by coordinating escalations and keeping teams informed. Sharmaine’s ability to handle these tasks efficiently and accurately made her a reliable and highly valued member of the Moderator Service Team. Abuse Team Role: In addition to her responsibilities within Moderator Service, Sharmaine played a significant role in our Abuse Team, where she specialised as an Abuse Checker. The Abuse Team is responsible for ensuring the safety and integrity of our platform by reviewing and managing flagged content. Sharmaine’s contributions included: • • • • • Monitor and review messages flagged by the system for potential abuse, swiftly assessing them within a tight time frame. Accurately determining whether flagged content is safe or should be categorised as abusive, ensuring proper handling and classification. Following established protocols when identifying abusive content, coordinating with the Abuse Team and management to report findings. Implementing security measures while avoiding unintended restrictions, demonstrating a strong grasp of platform guidelines. Addressing errors by communicating with the Abuse Team to rectify situations, reactivating accounts when necessary, and updating records diligently. Zoho Sign Document ID: 4AD4C046F-Q93GRWNP8VCQ8WQDW3R_19FCGV-XM7UBHVTGKYYIMUM Sharmaine’s attention to detail, quick decision-making, and deep understanding of platform security protocols have been crucial in maintaining the integrity of our communication platform. Sharmaine is well-known among her colleagues and management for her flexibility, positive attitude, and willingness to support others. Her spoken and written English is excellent, allowing her to communicate confidently in both daily work and team meetings. She is proactive, unafraid to ask questions, and adapts smoothly to new changes and conditions. Sharmaine showcases her ability to multitask, stay organised, and consistently deliver high-quality results in every aspect of her work. She is an efficient and reliable contributor who is always willing to go the extra mile for the team. Unfortunately, as our company undergoes significant restructuring, our collaboration with Sharmaine is coming to an end. However, I am certain that she would be an exceptional addition to any team. I highly recommend her for roles that require strong analytical skills, attention to detail, and a collaborative mindset. Please feel free to contact us for further information at- Best Regards Kattis. B-Eriksson Senior HR Consultant & Specialist EnterTalkPro Limited