Sharmaine Abalos

Hi, my name is Sharmaine, and I work as a Virtual Assistant/Customer Service Representative/Technical Support.

I have been in the industry since 2014, have catered to multiple lines of business like customer service, technical support, reservations, and sales, and working via different channels particularly on voice/phone, email, chat, and back-office processing for returns/refunds and replacements as well as order processing.

I am versatile and have a strong desire to learn and experience new things. I am a highly self-motivated and goal-oriented professional who is pursuing a long-term career to gain significant knowledge and experience to enhance and maximize my potential.

I've developed my communication skills, attention to detail, and comfort with various software and platforms.

I've developed my experience in:

E-Commerce projects

Live chat | Phone | Email

Appointment Setting

CRM Software

Ticket support systems

Google Docs/Suite

LiveChatInc

ZenDesk

Genesys Cloud

Trello

I'm a dedicated individual who takes my responsibilities seriously and is always eager to learn and grow. I'm confident that my skills, knowledge, and commitment will contribute to your team's success. I am eager to learn about products and services in order to deliver the best possible customer service.